Hospitality Services Manager

  • NEW!
  • Glenfield
  • Full time
  • 24 May, 2019


In this role, your will be responsible for:

  • Driving and mentoring the department heads for the hotel services division which includes our Head Chef, Housekeeping Manager, Maintenance Manager, Stores Supervisor Office Coordinator and Labour Coordinator.
  • Financial management achieving financial goals through; obtaining, analysing, reporting and acting on data, budgets, benchmarking, contracts, wages, leave, workers compensation, supplies and expenses.
  • Compliance with Aged Care Standards, Food Standards, environmental sustainability and other regulatory requirements.
  • Leadership and coaching to create a passionate and empowered workforce in support of Whiddon’s strategic direction and goals.
  • Providing flawless services to our residents and families
  • Feedback and complaints management in areas under own influence are well managed and resolved within timeframes.
  • Ensuring ongoing compliance with aged care standards and other regulatory requirements relevant to area of responsibility as demonstrated through the following KPIs
  • Driving innovation and enriched client experience in catering, cleaning, laundry, maintenance, labour and costs.
  • Enhancing services and holistic wellness levels of older persons in our communities.


To be considered for this position, the successful applicant will have:

  • Relevant experience in a similar role not necessarily from within aged care. Roles such as a Hotel Manager, Hotel Operations Manager, Executive Assistant Manager or Director of Food and Beverage.
  • Tertiary degree or other appropriate qualification in business and/or hotel/hospitality services.
  • At least three (3) years of demonstrated experience working in a similar role with large teams.
  • Demonstrated experience with budgeting and managing a budget
  • Demonstrated experience in negotiation and conflict management
  • Sound knowledge and understanding of best practice Human Resources
  • High level financial analytical and reporting skills
  • Demonstrated ability to lead a multi-disciplinary team
  • Strong analytical skills
  • Advanced experience and understanding of conducting investigations