Scheduling Officer Rostering

  • NEW!
  • Glenfield
  • Casual
  • 05 November, 2018

YOUR DUTIES

  • Working as the first point of contact for clients and staff regarding rostering of services, providing exceptional customer service at all times;
  • Effective rostering of staff to suit the needs of each individual client / service provider through the client management software program;
  • Communicating with service providers and customers building on relationships and partnerships
  • Responding to client and employee enquiries in a timely and professional manner;
  • General office administration duties.
  • Ensuring compliance with standard regulatory requirements and policies is adhered to in dealing with both staff and clients.
  • Maintain accurate clients and staff database.
  • Attend to day to day rescheduling to cover unplanned changes in staff availability including sick leave, personal leave and emergency replacement or backfilling requirements.
  • Utilise Comcare, Google Maps and online programs to ensure efficient utilisation of and allocation of resources.
  • Day to day management of rostering including staff replacement for leave etc
  • Assist with checking of timesheets, kilometre logs and billing details as required.
  • Day to day liaison with staff and clients regarding service times and changes to services.

WHAT WE LOOK FOR

  • Ability to work regular shifts, and provide occasional leave coverage on weekdays and as required
  • Flexibility to work between the hours of 6.00 am and 6.00 pm
  • Demonstrate experience in rostering / scheduling in a community care service / agency
  • Demonstrate strong computer skills (Microsoft Office suite)
  • Demonstrate the ability to multi-skill and have strong organisational skills
  • Demonstrated effective written and verbal communication skills and an excellent telephone manner
  • Understanding of the aged care and disability industries;
  • Proficient time management skills;
  • Commitment to enhancing the quality of life of older persons and persons with a disability.
  • Demonstrated ability to work in a team environment and independently