Scheduling Officer Rostering
- Working as the first point of contact for clients and staff regarding rostering of services, providing exceptional customer service at all times;
- Effective rostering of staff to suit the needs of each individual client / service provider through the client management software program;
- Communicating with service providers and customers building on relationships and partnerships
- Responding to client and employee enquiries in a timely and professional manner;
- General office administration duties.
- Ensuring compliance with standard regulatory requirements and policies is adhered to in dealing with both staff and clients.
- Maintain accurate clients and staff database.
- Attend to day to day rescheduling to cover unplanned changes in staff availability including sick leave, personal leave and emergency replacement or backfilling requirements.
- Utilise Comcare, Google Maps and online programs to ensure efficient utilisation of and allocation of resources.
- Day to day management of rostering including staff replacement for leave etc
- Assist with checking of timesheets, kilometre logs and billing details as required.
- Day to day liaison with staff and clients regarding service times and changes to services.
WHAT WE LOOK FOR
- Ability to work regular shifts, and provide occasional leave coverage on weekdays and as required
- Flexibility to work between the hours of 6.00 am and 6.00 pm
- Demonstrate experience in rostering / scheduling in a community care service / agency
- Demonstrate strong computer skills (Microsoft Office suite)
- Demonstrate the ability to multi-skill and have strong organisational skills
- Demonstrated effective written and verbal communication skills and an excellent telephone manner
- Understanding of the aged care and disability industries;
- Proficient time management skills;
- Commitment to enhancing the quality of life of older persons and persons with a disability.
- Demonstrated ability to work in a team environment and independently