{"id":23153,"date":"2022-08-23T04:18:14","date_gmt":"2022-08-23T04:18:14","guid":{"rendered":"https:\/\/www.whiddon.com.au\/?page_id=23153"},"modified":"2022-08-30T06:36:35","modified_gmt":"2022-08-30T06:36:35","slug":"true-colours-consumer-outcomes-employee-message","status":"publish","type":"post","link":"https:\/\/www.whiddon.com.au\/comms\/true-colours-consumer-outcomes-employee-message\/","title":{"rendered":"New True Colours Consumer Outcomes Report"},"content":{"rendered":"<p>Dear Employees<\/p>\n<p>Today we release our new <strong>True Colours Consumer Outcomes Report<\/strong> for Residential Aged Care &amp; Community Care.<\/p>\n<p>These reports bring to light our performance in the following areas:<\/p>\n<ul>\n<li>Resident, client &amp; family satisfaction<\/li>\n<li>Compliments and complaints<\/li>\n<li>Consumer engagement<\/li>\n<li>Quality of life outcomes<\/li>\n<\/ul>\n<p>Read the reports now:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.whiddon.com.au\/wp-content\/uploads\/2022\/08\/220601-Whiddon-True-Colours-Residential-final.pdf\">Residential Aged Care Consumer Outcomes<\/a><\/li>\n<li><a href=\"https:\/\/www.whiddon.com.au\/wp-content\/uploads\/2022\/08\/220725-Whiddon-True-Colours-CC-final.pdf\">Community Care Consumer Outcomes<\/a><\/li>\n<\/ul>\n<p>As you&#8217;ll see in the reports, Whiddon&#8217;s award-winning Relationship Based Care Program enables us to provide tailored care for our residents and clients. Every year we measure our RBC index, where residents and clients rate us against a number of RBC measures. This year we received a rating of 94% for RBC, which is up 4% on last year. This result is testament to the amazing work you all do each and every day to support our residents and clients.<\/p>\n<p>Our three True Colours Reports are released annually and include Provider Performance, Governance and Consumer Outcomes.<\/p>\n<p><a href=\"https:\/\/www.whiddon.com.au\/whiddon-true-colours-report\/\">Click here to read more about Whiddon\u2019s True Colours Reports.\u00a0<\/a><\/p>\n<p>Thank you!<\/p>\n<p><strong>The Whiddon Team<\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Dear Employees Today we release our new True Colours Consumer Outcomes Report for Residential Aged Care &amp; Community Care. These reports bring to light our performance in the following areas: Resident, client &amp; family satisfaction Compliments and complaints Consumer engagement Quality of life outcomes Read the reports now: Residential Aged Care Consumer Outcomes Community Care [&hellip;]<\/p>\n","protected":false},"author":13,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[],"tags":[],"class_list":["post-23153","post","type-post","status-publish","format-standard","hentry"],"_links":{"self":[{"href":"https:\/\/www.whiddon.com.au\/comms\/wp-json\/wp\/v2\/posts\/23153","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.whiddon.com.au\/comms\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.whiddon.com.au\/comms\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.whiddon.com.au\/comms\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.whiddon.com.au\/comms\/wp-json\/wp\/v2\/comments?post=23153"}],"version-history":[{"count":1,"href":"https:\/\/www.whiddon.com.au\/comms\/wp-json\/wp\/v2\/posts\/23153\/revisions"}],"predecessor-version":[{"id":25116,"href":"https:\/\/www.whiddon.com.au\/comms\/wp-json\/wp\/v2\/posts\/23153\/revisions\/25116"}],"wp:attachment":[{"href":"https:\/\/www.whiddon.com.au\/comms\/wp-json\/wp\/v2\/media?parent=23153"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.whiddon.com.au\/comms\/wp-json\/wp\/v2\/categories?post=23153"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.whiddon.com.au\/comms\/wp-json\/wp\/v2\/tags?post=23153"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}