New Update: 10 August 2020

With the current COVID-19 situation continuing to escalate in close proximity to our Belmont home, we want to thank you for your understanding while we continue to keep your loved ones and our employees safe. 

Keeping our residents safe from the virus has always been our number one priority. So far, we have had zero confirmed cased from any resident, employee or visitor. From today, 10 August 2020, we will also be implementing additional safety measures that have been directed by NSW Health, in addition to our existing infection control processes. Please note, this directive is applicable to all aged care homes in the Newscastle region. These new measures include:

  • All aged care staff must wear a surgical mask while working in our home on an ongoing basis.
  • Until further notice, there will be no visitors allowed into our home. In the event that a family member requests a visit based on compassionate grounds (example, end of life), our team will be required to seek approval from the local NSW Health public health unit prior to allowing the visit to take place.

We are also taking additional precautionary measures with employees and contractors, which includes a screening question to ask if they have attended any of the locations listed by the Department of Health. Anyone who has attended in this period will be not be able to attend our Belmont home for 14 days.

Staying socially connected

We understand the importance of keeping our residents connected during this time, so our teams are working hard to facilitate phone and video calls wherever possible. We also have a free app, Checked-in-Care, that is available to download. We can provide you with access to this app, so you can enjoy video calls through this platform. Click here to get started.

Our teams are ensuring that residents continue to enjoy their favourite interest group activities. These includes exercise groups, creative activities, games and other interest based activities in the care homes to keep residents occupied and entertained during this time. We know how important these are to our residents’ wellbeing.

Please speak to your Director of Care Services for further information on how you can stay connected.

Next update

We will provide you with another update next Monday, 17 August or sooner if we need to. Please remember to share these updates with family members and friends who would normally visit your loved one and also encourage them to check our COVID-19 page on our website for the latest updates.

We know this is a challenging time and we genuinely appreciate your support as we implement these measures to help keep your loved one safe. We look forward to increasing visitation once again, once it is safe to do so and the NSW Health directives are lifted.