Top Questions To Ask When Choosing An Aged Care Provider
Choosing the right aged care provider is a big decision, and we understand that it can feel a bit overwhelming. After all, you want the best for your loved ones. To help you navigate this important choice, we’ve put together some key questions to ask when you’re speaking to various providers.
We’re also here to answer your questions, providing you peace of mind that your loved ones will continue to receive the best care possible in the next stage of life’s journey.
1. What Type Of Aged Care Services Do You Offer?
Understanding the range of services provided is crucial. Some providers offer comprehensive care options, including residential care, home care, and respite care. At Whiddon, we offer a wide array of services to cater to various needs. Our services include residential aged care, community & home care, retirement villages, and respite care. We also provide NDIS Support and are an approved NDIS Provider. This diversity ensures that as your loved one’s needs change, Whiddon can continue to provide appropriate support.
2. How Personalised Is Your Care?
Personalised care is essential for addressing the unique needs of each individual. Ask about the provider’s approach to creating personalised and unique care plans. Whiddon’s award-winning MyLife model of care is a standout in this regard. It focuses on building meaningful relationships with residents, clients and their families. We take the time to understand life stories, hobbies and interests and needs to tailor care plans that enhance the overall quality of life.
3. What Qualifications And Training Do Your Staff Have?
The qualifications and ongoing training of care staff are critical factors in ensuring high-quality aged care. At Whiddon, all our care workers are highly trained and qualified, with continuous professional development being a key aspect of our operations. Our team includes registered nurses, personal care assistants, and specialists in dementia and palliative care, ensuring comprehensive and skilled care for all residents and clients.
4. What Activities And Programs Are Available?
Engagement in activities and social programs is vital for the mental and emotional well-being of residents. Whiddon offers a variety of innovative and award-winning programs, such as Creative Ageing, Falls Prevention, Animal therapy, and intergenerational exchanges, designed to stimulate, entertain, and engage residents. These programs help maintain cognitive function and promote social interaction, contributing to a vibrant community atmosphere.
5. What Is Your Approach To Nutrition And Meals?
Proper nutrition is a cornerstone of good health, particularly for older adults and is one of the top priorities for aged care satisfaction. Ask about the meal plans and how dietary needs are accommodated. Whiddon provides professionally cooked, nutritionally balanced meals tailored to the dietary requirements and preferences of each resident. These are prepared in home-style kitchens enhancing the connection between our chefs and residents.
In addition, residents are encouraged to participate in our regular Foodies Group meetings where they are able to discuss and plan upcoming menus and the overall dining experience with our chefs. This ensures that our seasonal menus provide variety and enjoyment, contributing to the overall well-being of our residents.
6. Can I Tour The Facilities?
If you are considering residential aged care or downsizing to a retirement village, visiting the facilities in person can provide valuable insights about the level of care provided. Our team are available and ready to take you through a tour of our facilities, allowing families to see firsthand the living conditions, meet the staff, and observe daily activities. This transparency helps build trust and ensures families are comfortable with their choice.
7. What Are The Costs And Funding Options?
Understanding the financial side of things is crucial. Whiddon offers clear, upfront information about costs and funding options. Whether through Home Care Packages, the Commonwealth Home Support Programme (CHSP), or the NDIS, we’re here to help you navigate the financial aspects with ease.
Take The Next Step With Whiddon
Choosing the right aged care provider involves asking the right questions to ensure your loved one receives the best possible care. At Whiddon, we are committed to providing exceptional, personalised care that enriches the lives of our residents and clients. For more information or to schedule a tour at one of our locations, get in touch with our friendly customer service team.
