Category: Uncategorized

Dear Families,

Last chance, please complete our customer satisfaction survey – Whiddon Family Satisfaction Survey

Your feedback is important to us and helps us to improve our services.

The Whiddon Team

Dear Families,

Please let us know what you think by completing our customer satisfaction survey – Whiddon Family Satisfaction Survey

We appreciate your time in completing the survey, your feedback is important to us and helps us to improve our services.

The Whiddon Team

Dear Families,

Please see an important letter regarding the temporary closed access to 8 rooms in our Richmond Wing at Whiddon Kyogle from 16th of December 2022.

Kyogle Resident Family Letter

The Whiddon Team

Remember the 3 steps:

1. Re-set your password
2. Set up Multi-Factor Authentication (MFA)
3. Remember your new Username

Need help?

• Email: IThelpdesk@whiddon.com.au
• Call: 98276770
• Visit: Mystaffroom

Dear Families and Staff,

Please be advised that we are currently experiencing a number of COVID-19 exposures with a number of residents and staff testing positive at Whiddon Grafton.

Please note:

• Residents can have 1 nominated visitor per person for the duration of the exposure period, for essential visits only.
• Visits must take place in the resident’s room or an outside, well- ventilated area, only.
• Visitors must sign-in, complete a negative RAT test and wear an N95 mask and shield to enter.

Thank you for your ongoing support and cooperation. Further updates will be provided in due course.

The Whiddon Team

Dear Families and Staff,

We are pleased to advise that the Exposure notification for Whiddon Largs Acacia and Jacaranda wings has been declared closed, however, further testing is underway for both Casuarina and Melaleuca.

Please note:

• All visits must be pre-booked
• Upon arrival, visitors will be required to complete a RAT test
• Visitors are required to wear PPE for the duration of their visit

Thank you for your support.

The Whiddon Team

Dear Families,

Please find below a link to important letter from the Chief Clinical Advisor, Aged Care Quality and Safety Commission.

We encourage you to read this letter and share it with any others visiting your loved one. The letter provides an update on what we are doing and what you can do, to ensure we keep yourself and residents, as safe as possible at this stage of the pandemic.

Letter to Residents and Family Members from ACQSC Chief Clinical Advisor – 25 November 2022

We thank you for your understanding and patience at this time.

The Whiddon Team

Dear Families

Please be aware that 2 residents in Keppel House have returned positive Rapid Antigen Tests this morning.

Merewether East Wing is now declared a Red Zone with all residents in this wing having precautionary PCR testing today.

The Public Health Unit will be notified and  “exposure” protocols for the Home have commenced.

Residents in Merewether East are confined to the Red Zone with 1 partner in care encouraged to visit. In- room isolation is not required for negative tested residents.

All visitors to the top floor of Keppel House are required to wear full PPE / Face Shield and N95 masks.

We thank you for your understanding and patience at this time.

The Whiddon Team

Dear Families and Staff,

Please be advised that we are currently experiencing a number of COVID-19 exposures with a number of residents testing positive at Whiddon Grafton.

Please note:

• All visits must be pre-booked
• Upon arrival, visitors will be required to complete a RAT test
• Visitors are required to wear PPE for the duration of their visit
• Residents can have 1 nominated visitor per person for the duration of the exposure period

The team continue to work with the Public Health Unit and we will keep everyone updated as changes occur.

Thank you for your ongoing support and cooperation. Further updates will be provided in due course.

The Whiddon Team

Dear Families and Staff,

Please be advised that we are currently experiencing a COVID Exposure in Whiddon Narrabri, Jessie Hunt.

Please note:

• Upon arrival, visitors will be required to complete a RAT test
• Visitors are required to wear PPE for the duration of their visit

Thank you for your ongoing support and cooperation. Further updates will be provided in due course.

The Whiddon Team