Category: Uncategorized

Dear Families and Friends,

We wish to advise that Whiddon Moree is currently experiencing an outbreak of Influenza A.

To help protect our residents, employees and visitors and reduce the spread of infection, all visitors are required to wear a face mask while visiting their family member or friend.

Masks are available at the facility for visitors to use.

We also kindly ask that you do not visit if you are feeling unwell or experiencing any cold or flu-like symptoms, including cough, sore throat, runny nose, fever, body aches or fatigue.

We appreciate your understanding and cooperation as we work to keep our residents and employees safe and well.

Thank you for your support.

Whiddon Moree

Dear Residents and Families,

We would like to let you know that San Erathange, our Clinical Services Manager (CSM) at Whiddon Moree, has resigned from his position and will be relocating back to Queensland.

San’s final day with us will be Monday, 21 September 2026.

San has been a valued member of the Moree team, providing leadership, clinical knowledge and guidance to our care staff, while always keeping the wellbeing of our residents at the centre of what we do.

I would personally like to thank San for his support, leadership and contribution to Whiddon Moree. His knowledge and guidance have been greatly appreciated, and he will certainly be missed by our team.

During this transition, Lisha Paul will be stepping into the Acting Clinical Services Manager role while we recruit a suitable applicant for the permanent position.

We would also like to welcome Sumi Khadka, who will be stepping into Lisha’s role during this period. We look forward to supporting both Lisha and Sumi as they take on these responsibilities and continue to provide leadership and support to our residents, families and care team.

Please join us in thanking San for everything he has contributed during his time at Moree and wishing him all the very best as he returns to Queensland and begins his next chapter.

Connie Mather
Residential Services Manager
Whiddon Moree

Dear Whiddon Narrabri Jessie Hunt families, friends and representatives,

We are pleased to let you know that the recent influenza outbreak at our Home has now been declared cleared, with no positive cases remaining within the home.

While we have no active influenza cases at present, there are still moderate levels of other respiratory illnesses circulating in the local community. To help protect our residents, all visitors are asked to continue wearing a surgical mask while on site.

Group activities and wellbeing and lifestyle programs will continue as normal.

We kindly ask everyone to continue being mindful of infection control practices, including good hand hygiene and the correct use of masks.

If you are unwell or have any flu-like symptoms, please do not visit the home.

Thank you for your understanding and ongoing support during this time. Our team remains fully committed to providing the utmost care, comfort, and support to your loved ones.

If you have any questions or concerns, please don’t hesitate to reach out.

– Whiddon

Dear Families, Friends & Representatives,

We are pleased to advise our COVID-19 and Rhinovirus outbreak at Whiddon Easton Park – AWC is officially declared over.

All residents who have tested positive for COVID-19 and/or Rhino virus have completed their required isolation period and there have been no further cases reported in the past 72 hours.

Team members and visitors are encouraged to continue wearing masks as a precaution; however, mask use is not mandatory.

If you are unwell, or experiencing flu-like symptoms, please consider postponing your visit. The safety of our residents and team members is our number one priority.

We thank everyone for their support and understanding while our team managed this outbreak.

Whiddon Easton Park – AWC Team

Dear Residents, Families, and Carers,

Next week, Whiddon Redhead will officially begin using the new Clinical Manager system. This is an exciting milestone that will help us deliver care in a more consistent and efficient way.

You may see staff using the system on mobile phones, tablets or computers, but please be assured that your care will continue as usual. The new system is designed to help our team look after you even better.

Thank you for your patience and support as we move to this new way of working. If you have any questions, please contact your local team.

Note – Please do not reply to this message, as the inbox is not monitored.

Dear Team,

This is the week we’ve been working towards! From Tuesday, 15th September, we will officially be going live with Telstra Health – Clinical Manager.

Whiddon team members and Telstra Health representatives will be available all week to provide assistance as you begin using the new system in daily practice.

Thank you for your dedication, training, and teamwork in preparing for this moment. We’re confident this change will support even better care for our residents.

Dear Families, Friends & Representatives,

Please be advised that we are currently experiencing an Influenza outbreak at our care home, with 2 residents testing positive to the virus.

To ensure the safety and wellbeing of all residents, we respectfully request that all visitors and family members adhere to the facility’s recommendation to wear a mask while inside the premises. This precaution is essential in helping to prevent transmission.

If you are unwell or have any flu-like symptoms, we strongly encourage delaying your visit.  

We thank everyone for their support and commitment to resident and employee safety.

– The Whiddon Team

Dear Families, Friends & Representatives,

Please be advised that we currently have an outbreak of Respiratory Syncytial Virus (RSV) in our Whiddon Laurieton home

To assist in controlling the outbreak, we strongly encourage you to delay your visit where possible to protect your own wellbeing and to avoid any further potential spread.

Surgical masks are to be worn by all visitors to the Laurieton Home.

Please note: If you are unwell or have any flu-like symptoms, we ask that you please do not visit the home.

The families of residents who have tested positive will be contacted directly by the team.

We appreciate your understanding and support. Our team is here to provide the best possible care for your loved ones and we are confident that we can manage this outbreak effectively.

– The Whiddon Team

Dear Whiddon Moree, Residents Families and Representatives,

Community Virtual Nursing Program

Whiddon Moree is pleased to be participating in the Amplar Health Community Virtual Nursing (CVN) Program, a pilot program funded by the Australian Government Department of Health, Disability and Ageing.

The program provides our residents and care team with 24/7 access to experienced Registered Nurses via secure phone and video technology, providing additional clinical support and access to specialised nursing advice when required.

Importantly, this service does not replace our existing Whiddon staff or current care arrangements. It is an additional service designed to work alongside and support our existing care team.

The virtual nursing team can provide specialised support in areas including complex wound care, pain management, end-of-life care, behaviours of concern, continence, pressure care and PEG/stoma/catheter management.

Consent Required

Participation in the program requires consent from the resident or their representative.

For residents who require consent from their Enduring Power of Attorney (EPOA) or Enduring Power of Guardianship (EPOG), a consent form is here.

We kindly ask that you complete and return the consent form as soon as possible to:

c.mather@whiddon.com.au

We are excited to be involved in this initiative and look forward to the additional clinical support it can provide to our residents, families and staff.

If you have any questions, please contact the Whiddon Moree management team.

– Whiddon

Dear Resident, Family Member or Representative,

We will shortly be sending a letter to you about your Residential Aged Care Agreement with Whiddon.

The Australian Government has introduced a new Aged Care Act which requires all aged care providers to review and update agreements for residents who entered care before 1 November 2025.

What this means for you

You will receive a letter from us outlining the updates and asking you to acknowledge that you have received information about the changes.

Importantly there are no changes to your fees and charges, care arrangements, or day-to-day living at Whiddon.

The updates relate to new legislative requirements and resident rights under Australia’s aged care reforms.

What do you need to do?

We will be sending you the letter and information via Email from Docusign. If we don’t have a registered email for you or your representative, we will post the letter to you.

Please read the information provided and return the signed acknowledgement to us.

You are welcome to:

• Ask questions
• Involve family members
• Speak with your Residential Services Manager
• Seek independent advice if you wish.

If you have any questions, please speak with your Residential Services Manager or contact us on 1300 738 388.

Kind regards,

The Whiddon Team