transport to social gatherings, events and to visit family and friends
Whiddon understands the importance of staying connected with your community. Our caring and qualified care workers will pick you up and drive you anywhere you want to go, whether it’s to attend a medical appointment, shops catch up with a friend, or participate in a family gathering or community event.
Certified support – our dedicated, certified community care workers can help you get ready, accompany you, provide any assistance along the way and bring you back home safely.
Flexible arrangements – available as a one-off or part of a regular or ongoing service.
Any time – Available 24 hours, 7 days a week with prior booking.
A trusted partner – with 70 years experience under our belts, we’re a trusted and reliable partner.
Other community services provided by Whiddon: Social Support, Social Groups, Meals and Groceries, Nursing and Clinical Care, Pet Care, Home and Household, Garden and Home Maintenance, Care Calls, Personal Care, Technology Assistance. For more information about our Whiddon Home Care Services visit our Community Care page.
transport to social gatherings, events and to visit family and friends
transport to medical and health appointments
shopping trips and running errands
It’s important to note that this is not a regular taxi service. A qualified care worker will accompany you for your transport service. The quote for your requested transport service will reflect this by including: the cost for the care worker’s time and the cost of kilometers traveled.
The great thing about this service is Aged Care Transport services can be paid various ways to suit your situation. Transport services can be covered through a Home Care Package, the Commonwealth Home Support Program or the NDIS, or it can be paid for privately.
You can estimate the costs with our Community Care price estimation tool – MyPlan.
Available for a minimum booking period of 1 hour and maximum of 8 hours (inclusive of waiting time).
24 hour notice preferable, shorter lead times subject to availability.
Service is available 24/7 with prior booking.
Booking hours – 8:30am to 7pm, Monday to Friday.
The customer is responsible for: kilometre cost, care worker cost (includes waiting time), toll charges, parking charges.
For group bookings (up to 4 people), payment will be under a single bill i.e. we do not accept split bills.
To cancel, please call 1300 738 388 between 6am-6pm at least 24 hours in advance. Cancellations with less than 24-hour notice are non-refundable.
Personal and Accompanied Transport services are available at all Whiddon Community Care locations across New South Wales and southern Queensland.
Aged Care Transport helps older Australians with mobility challenges get out and about! Our Aged Care Transport Service helps older Australians stay connected to friends and family, their favourite places and the community.
Our dedicated Care Worker can:
help you get ready (shower and grooming);
drive you to the destination and back;
be your travel companion and provide you with any assistance along the way, for example, help with the wheel chair and shopping trolley, buying meals, walking the dog, waiting at the doctors,* etc.
*provided a specific request for an enrolled nurse or registered nurse to attend has been made.
settle you safely back home after the trip.
social gatherings, events and to visit family and friends
medical and health appointments
shopping trips and running errands
trips for leisure such as picnics, walk in park / beach or any other place that is important to you.
Booking hours – 8:30am to 6pm, Monday to Friday.
Service is available for a minimum booking period of 1 hour and maximum of 8 hours (inclusive of waiting time).
24 hour notice is preferable, shorter lead times are subject to availability.
Available 24/7 with prior booking and confirmation.
The person looking after you is a Whiddon Certified Community Care Worker experienced in support services and has a full driving license. She / he is identifiable by a Whiddon name badge.
Whiddon invests a lot in attracting and training people who are committed to making a real difference to the lives of older Australians, so Clients can rest assured that the Care Worker will do everything under her / his control to make the trip reliable, comfortable and safe
Yes, subject to availability.
Yes, once the booking has been confirmed, the service is guaranteed, except in any unforeseen circumstance. In such an event, you will be notified as soon as possible. Where possible, we will try to make alternative arrangements if that suits you.
Yes, aged care transport can be a one-off or recurring booking.
Yes you can, however please let us know at the time of the booking. Your friend has to abide by the same code of conduct agreed by yourself at the time of the booking and payment will be under a single bill made at the time of the booking by you.
Booking confirmation is subject to:
Notice period given by client; Booking slots available; Successful completion of over-the-phone client and location assessment; Client / person representing the client agreeing to ensure that client and anyone else involved will abide by Whiddon’s terms and conditions, including the Client Code of Conduct.
This is to ensure that we understand your unique requirements completely and provide the right resources to deliver a quality service. We try to keep these questions to a minimum.
Our rates depend on distance travelled, duration of service, day of week, time of day and waiting time. For quotes, please contact us on 1300 738 388
This is because the Whiddon employees, as per their enterprise agreement, are covered at different rates for evening and weekend work.
Yes. The cost of the service is then charged to your package.
Yes. For any one-time only service, payment is made at the time of booking to confirm your booking.
For regular bookings, you can enter into an on-going contractual agreement with us where you will be invoiced on the monthly basis after the service.
Unfortunately our care worker still needs to be paid for his / her time and vehicle expenses (if applicable). Therefore this will incur additional charges and you will be invoiced accordingly.
Yes, provided the notice is given 24 hours in advance, as less than 24 hour notice limits our Care Worker from being re-booked into another service.
Call us on 1300 738 388 between 6am to 6pm, Monday to Sunday. Cancellations with less than 24 hour notice is non refundable
to make every effort not to make unreasonable demands.
refrain from using abusive or unacceptable language.
not engage in any improper or inappropriate conduct including improper or inappropriate conduct of a sexual nature.
not engage in the use of or be adversely affected by illegal drugs while the Care Worker is in attendance.
not put themselves or Care Worker at risk of harm or injury.
not request Care Worker to engage in any illegal, improper or inappropriate conduct.
respect the Care Workers’ religious, cultural and personal beliefs and not engage in any form of discrimination.
Other friends and family members joining the Client are also required to treat the Care Worker in accordance with this Code of Conduct.