Dear Easton Park Families,
We hope this message finds you well.
At Whiddon, we understand the importance of staying connected with your community and having the ability to access important specialist and medical appointments.
As a gentle reminder, we would like to highlight the guidance provided in our Resident Handbook regarding medical appointments:
“Medical specialists of your choice may be consulted by referral from your visiting GP. You and/or your representative are responsible for your travel and care to and from any external appointments. If you require assistance with travel, please talk to reception.”
While we are always happy to assist with transport arrangements, it’s important to note that it may not always be possible to have staff available to provide transport on every occasion.
As an alternative, we would like to inform you about our Accompanied Transport Service, provided by our Community Care Team. This service offers much more than just a ride; a qualified care worker will accompany your loved one, providing support throughout the journey. Please note, this is not a regular taxi service. The cost for Accompanied Transport includes both the care worker’s time and the kilometers traveled.
We understand that the cost of transport can vary depending on your situation, which is why Aged Care Transport services can be covered in multiple ways, including through a Home Care Package, the Commonwealth Home Support Program (CHSP), the NDIS, or by private payment.
We strive to do everything we can to accommodate transport requests for medical appointments. However, in rare instances where we are unable to arrange transport, we encourage families to consider the Accompanied Transport Service as a convenient and supportive option.
If you would like more information or need assistance with transport arrangements, please don’t hesitate to contact your Residential Services Manager or fill in the Accompanied Transport Referral Form.
Thank you for your understanding and ongoing support.