Dear Residents and Families,
We’re writing to update you on the Government’s decision to officially delay the implementation of the new Aged Care Act. Originally scheduled to commence on 1 July 2025, the new Act will now come into effect on 1 November 2025.
This delay was agreed to ensure that aged care providers, like Whiddon, have the time needed to prepare systems, train staff, and implement the changes with the quality and care you deserve.
What This Means for You
- No Immediate Changes: Your care, fees, and daily life at Whiddon will continue as usual. There is no change to your care team or the way we support you.
- More Time to Prepare: The delay gives us additional time to strengthen our systems, update documentation, and ensure our teams are fully trained and ready to support you through the transition.
- Continued Focus on Quality: Our commitment to relationship and rights-based care remains unchanged. We are using this time to enhance our readiness and ensure a smooth and respectful transition to the new standards.
What’s Next?
We will continue to keep you informed as we move closer to the new implementation date in November. You can expect further updates from us in the coming months, including information about your rights under the new Act and any changes that may affect you.
If you have any questions or would like to speak with someone about the reforms, please don’t hesitate to contact your local Residential Services Manager, or our Customer Relations Team on 1300 738 388 or hello@whiddon.com.au.
Thank you for your continued trust in Whiddon and your patience with these changes.
Warm regards,
The Whiddon Team