20 January 2022
We are pleased to advise you that we are now in the position to welcome back visitors to the CHAPCA Gardenia area. Pleasingly, we do not have any residents in this area who are currently experiencing any symptoms of COVID-19. Our robust COVID-19 management plan means that zoning of areas to minimise the potential risk of spread of the virus have been in place.
As previously advised, we are welcoming visitors to HAVEN. Please note the guidelines for visiting below and that visits to these areas must be pre-booked.
Visits to the CHAPCA FUCHSIA area are still restricted at this time on the advice of the local Public Health Unit. However, visits may be allowed on compassionate grounds. Please speak to the Care Manager to request a visit on compassionate grounds. Please note that window visits, Skype and phone calls can be booked through our Administration team by calling 02 6538 3300.
Residents in CHAPCA have continued to enjoy their favourite activities and a Leisure Manager has been based there to ensure continued leisure activities of residents’ choice are offered regularly. This including chats with familiar staff who know them well. Please be reassured that while we continue to ensure the safety of our residents, the wellbeing of residents also remains a focus.
Please see our guidelines for visiting the Haven and CHAPCA Gardenia areas at this time:
- Residents are permitted to have one fully vaccinated visitors aged 12 years and over only, per day
- Visitors must have received a second dose of a COVID vaccination at least 14 days prior to their visit
- Visits must not take place in communal areas and wherever possible, visits should occur in an outdoor area
- All visitors must wear a N95 mask and face shield when visiting
- Visitors will be asked to complete a rapid antigen test as a condition of entry
- Unvaccinated visitors are only permitted to visit a resident who is at the end of life. Please speak to your loved one’s Care Manager directly to gain the necessary approval to visit
Please ensure that you:
- pre-book your visits. Please note that the number of visitors allowed at any one time may be restricted to enable management of capacity limits
- refrain from visiting if you have COVID-19 symptoms
- refrain from visiting if you are a close or casual contact of a person with confirmed COVID-19, unless they have completed their isolation and testing requirements. Close contacts should not enter high risk settings for at least 14 days since their exposure to a COVID-positive person
- do not visit if you have been overseas in the previous 14 days, unless you are fully vaccinated and have received a negative PCR test 7 days or later after arrival in NSW
- refrain from visiting if you are waiting for a COVID-19 test result
- practice good hand hygiene and socially distance
- check in to the Service NSW app AND Whiddon’s check-in system when you visit
We thank you for your continued understanding and support.