Dear Residents, Families and Employees,
I am writing to let you know that earlier today, we had an incident in our Memory Support Home at Whiddon Kelso. A resident in our MSU recently returned from an extended stay in hospital, and this morning exhibited aggressive behaviour resulting in minor injuries for some of our employees and residents. The families of impacted residents have been contacted.
Our team acted swiftly and compassionately to contain the situation, and in line with our procedures, both Police and Ambulance attended to support our team. The resident involved in the incident was safely transferred to hospital for assessment and specialist care.
We are grateful to our team, residents, and visitors for your understanding at this time. This has been a distressing incident for all involved and we are supporting the team with extra staffing and counselling. We are taking this opportunity to also review our procedures to ensure we can continue to provide a safe and welcoming environment for our residents, employees, and visitors.
If you have any questions or concerns, please don’t hesitate to call me on 1300 738 388.
Kind regards
Sharni Latham
Residential Services Manager
Whiddon Kelso