Author: Hansel Almeida

Dear Residents, Families, and Carers,

Exciting News: We’re Moving to a New Clinical System

We are pleased to inform you that we are transitioning to a new clinical documentation system called Clinical Manager.

This change will bring several important benefits, including:

• Simpler and clearer clinical documentation, which will help our staff spend more time focusing on care.
• Improved communication within our team, ensuring care is informed, consistent, and responsive.
• Mobile point-of-care documentation, allowing our staff to record care in real time using a secure mobile app.
• Updates sent to the person responsible (via email or SMS), including non-urgent information, where appropriate. Please note – the updates are sent from a system. If you have any enquiries, please contact your RSM.

Please be assured that in the case of any emergency, we will always call you directly.

We are committed to delivering the highest standard of care, and this new system is an important step in continuing to improve how we support you and your loved ones.

If you have any questions about this change, please don’t hesitate to contact us.

Dear Team,

Next week marks the first big step in our transition to Clinical Manager. Here’s what you can expect:

• Training: Selected RNs will complete a 3-hour online CarePlan training session to prepare for CarePlan updates.
• Data Migration: Resident Demographic data will be migrated into Telstra Health. Selected RNs will be spending the next 2 weeks to get all information in the Clinical Manager system.

Your cooperation and focus are key to getting us off to a strong start. Thank you for your continued support as we move forward.

Dear Whiddon Mudgee families, friends and representatives,

We are currently managing a potential Acute Respiratory Infection (ARI) outbreak in C Wing. A number of residents are experiencing acute respiratory symptoms.

Preliminary testing has been completed and results have returned negative; however, additional infection prevention and control measures have been implemented to reduce the risk of further transmission. Repeat testing will be undertaken in 48 hours to determine whether current precautions should continue, be revised, or be ceased.

We request that all visitors wear a mask when visiting their loved one and refrain from visiting if they are feeling unwell or experiencing any respiratory symptoms.

Thank you for your understanding while our team manages this potential outbreak.

Whiddon Mudgee

Dear Families, Friends & Representatives,

Please be advised that we are currently experiencing an Influenza outbreak at our care home.

To ensure the safety and wellbeing of all residents, we respectfully request that all visitors and family members adhere to the facility’s recommendation to wear a mask while inside the premises. This precaution is essential in helping to prevent transmission.

If you are unwell or have any flu-like symptoms, please do not visit the home.  

We thank everyone for their support and commitment to resident and employee safety.

– The Whiddon Team

Dear Residents, Families, and Carers,

Next week, Whiddon Temora will officially begin using the new Clinical Manager system. This is an exciting milestone that will help us deliver care in a more consistent and efficient way.

You may see staff using the system on mobile phones, tablets or computers, but please be assured that your care will continue as usual. The new system is designed to help our team look after you even better.

Thank you for your patience and support as we move to this new way of working. If you have any questions, please contact your local team.

Note – Please do not reply to this message, as the inbox is not monitored.

Dear Team,

This is the week we’ve been working towards! From Tuesday, 18th August, we will officially be going live with Telstra Health – Clinical Manager.

Whiddon team members and Telstra Health representatives will be available all week to provide assistance as you begin using the new system in daily practice.

Thank you for your dedication, training, and teamwork in preparing for this moment. We’re confident this change will support even better care for our residents.

Dear Families, Friends & Representatives,

We are pleased to inform you that the COVID-19 outbreak in Whiddon Moree has been officially declared over.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Due to cases in the community, we kindly request all visitors to wear a mask, plus complete a RAT when entering the home.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,

– Whiddon

Dear Residents, Families and Team Members,

Dear Families, Friends & Representatives,

Please be advised that we currently have an outbreak of Respiratory Syncytial Virus (RSV) in Whiddon Easton Park – EPU home

To assist in controlling the outbreak, we strongly encourage you to delay your visit where possible to protect your own wellbeing and to avoid any further potential spread.

Surgical masks are to be worn by all visitors to the EPU Home.

Please note: If you are unwell or have any flu-like symptoms, we ask that you please do not visit the home.

The families of residents who have tested positive will be contacted directly by the team.

We appreciate your understanding and support. Our team is here to provide the best possible care for your loved ones and we are confident that we can manage this outbreak effectively.

– The Whiddon Team

Hi team,

We would like to let you know that the 2026 Census will take place on Tuesday 11th August 2026.

The Census is run by the Australian Bureau of Statistics and helps provide a snapshot of people across Australia. The information collected helps governments, organisations and communities plan for services, including health, aged care, housing and community supports.

The Census is mandatory. Everyone in Australia on Census night needs to be included on a Census form for where they are staying, including residents living or staying in residential aged care.

Residents may receive a paper form or complete the Census online. Family members, friends or trusted people may be asked to help residents complete the form, answer questions where appropriate, or make sure the resident is included on the correct form for where they are staying on Census night.

• Residents who are able to complete their own Census form should be provided with their form. Team members will collect completed forms on Wednesday 12th August 2026.
• If a resident can answer the questions but needs support to fill in the form, a team member can support them to complete it.
• If a resident is unable to answer the questions, family members have a few options available. They can collect the resident’s form and complete it on their behalf, they can give consent for our team to complete the form on the resident’s behalf, or they can ask us to refuse on the resident’s behalf where appropriate.
• Family members who would like to complete the form on behalf of their loved one should collect the form and return it by Wednesday 12th August 2026. If they would like our team to complete the form on their loved one’s behalf, they should let us know by Friday 7th August 2026.

For more information, please visit this useful government link: https://tinyurl.com/33wssz7r

Thank you for helping residents and families find the right information.

Kind regards,

Whiddon