Author: Hansel Almeida

Dear Residents, Families and Team Members,

Dear Families, Friends & Representatives,

Please be advised that we currently have an outbreak of Respiratory Syncytial Virus (RSV) in Whiddon Easton Park – EPU home

To assist in controlling the outbreak, we strongly encourage you to delay your visit where possible to protect your own wellbeing and to avoid any further potential spread.

Surgical masks are to be worn by all visitors to the EPU Home.

Please note: If you are unwell or have any flu-like symptoms, we ask that you please do not visit the home.

The families of residents who have tested positive will be contacted directly by the team.

We appreciate your understanding and support. Our team is here to provide the best possible care for your loved ones and we are confident that we can manage this outbreak effectively.

– The Whiddon Team

Hi team,

We would like to let you know that the 2026 Census will take place on Tuesday 11th August 2026.

The Census is run by the Australian Bureau of Statistics and helps provide a snapshot of people across Australia. The information collected helps governments, organisations and communities plan for services, including health, aged care, housing and community supports.

The Census is mandatory. Everyone in Australia on Census night needs to be included on a Census form for where they are staying, including residents living or staying in residential aged care.

Residents may receive a paper form or complete the Census online. Family members, friends or trusted people may be asked to help residents complete the form, answer questions where appropriate, or make sure the resident is included on the correct form for where they are staying on Census night.

• Residents who are able to complete their own Census form should be provided with their form. Team members will collect completed forms on Wednesday 12th August 2026.
• If a resident can answer the questions but needs support to fill in the form, a team member can support them to complete it.
• If a resident is unable to answer the questions, family members have a few options available. They can collect the resident’s form and complete it on their behalf, they can give consent for our team to complete the form on the resident’s behalf, or they can ask us to refuse on the resident’s behalf where appropriate.
• Family members who would like to complete the form on behalf of their loved one should collect the form and return it by Wednesday 12th August 2026. If they would like our team to complete the form on their loved one’s behalf, they should let us know by Friday 7th August 2026.

For more information, please visit this useful government link: https://tinyurl.com/33wssz7r

Thank you for helping residents and families find the right information.

Kind regards,

Whiddon

Dear Whiddon Largs families, friends and representatives,

We are advising that we currently have 2 confirmed positive cases for COVID‑19. The residents are being closely monitored and supported by our care team.

To help keep everyone safe, all employees and visitors are required to wear N95 masks while on site until further notice.

We kindly ask everyone to continue being mindful of infection control practices, including good hand hygiene and the correct use of PPE. If you are unwell or have any flu-like symptoms, please do not visit the home.  

Thank you for your understanding and ongoing support during this time. Our team remains fully committed to providing the utmost care, comfort, and support to your loved ones.

If you have any questions or concerns, please don’t hesitate to reach out.

Whiddon Largs

Dear Team Members,

Over the past few months, we’ve undertaken a review and refresh of Whiddon’s strategic direction to ensure we remain responsive to the changing needs of our residents, clients, communities and the aged care sector.

The refreshed plan is built around five key strategic directions: Care, Sustainability, Our People, Community and Research.

Over the coming months, you’ll hear from members of the Executive Team as we explore each strategic direction in more detail, what it means for Whiddon, and most importantly, what it means for you and the people we serve every day.

Watch the video from our CEO, Chris Mamarelis here https://youtu.be/kLaD8Q87ioQ and read the Strategic Plan here: https://tinyurl.com/48r435t4

Dear Families and Representatives,

Dear Team,

We’re now moving into the hands-on stage of our transition. Next week:

• Care Plan Activity: Selected RNs will begin entering Care Plans into Clinical Manager.
• Systems in Parallel: Both AutumnCare and Clinical Manager will run side-by-side to ensure accuracy and consistency.
• Onsite Support: Robynne from the quality team will be on hand to provide guidance and answer questions.

This is a crucial phase, and your dedication will help us stay on track. Thank you to everyone for your focus and teamwork.

Dear Residents, Families, and Carers,

We are pleased to inform you that we are transitioning to a new clinical documentation system called Clinical Manager.

This change will bring several important benefits, including:

• Simpler and clearer clinical documentation, which will help our staff spend more time focusing on care.
• Improved communication within our team, ensuring care is informed, consistent, and responsive.
• Mobile point-of-care documentation, allowing our staff to record care in real time using a secure mobile app.
• Updates sent to the person responsible (via email or SMS), including non-urgent information, where appropriate. Please note – the updates are sent from a system. If you have any enquiries, please contact your RSM.

Please be assured that in the case of any emergency, we will always call you directly.

We are committed to delivering the highest standard of care, and this new system is an important step in continuing to improve how we support you and your loved ones.

If you have any questions about this change, please don’t hesitate to contact us.

Whiddon Temora

Dear Team,

Next week marks the first big step in our transition to Clinical Manager. Here’s what you can expect:

• Training: Selected RNs will complete a 3-hour online CarePlan training session to prepare for CarePlan updates.
• Data Migration: Resident Demographic data will be migrated into Telstra Health. Selected RNs will be spending the next 2 weeks to get all information in the Clinical Manager system.

Your cooperation and focus are key to getting us off to a strong start. Thank you for your continued support as we move forward.

Whiddon Temora

Hi Team,

We have updated two important documents to help team members understand upcoming payroll and superannuation changes actioned from 1 July 2026.

The Payday Super Update explains the new requirement for super contributions to be paid at the same time as wages, while the Payroll and Compliance Changes document outlines key updates affecting payroll processes, tax obligations and superannuation reporting.

We encourage all team members to review both documents to stay informed about what these changes mean and what to expect.

Please see links here:

• Whiddon Payroll Changes
• Whiddon Payday Super

Regards,
Whiddon