Author: Hansel Almeida

Dear Resident, Family Member or Representative,

We will shortly be sending a letter to you about your Residential Aged Care Agreement with Whiddon.

The Australian Government has introduced a new Aged Care Act which requires all aged care providers to review and update agreements for residents who entered care before 1 November 2025.

What this means for you

You will receive a letter from us outlining the updates and asking you to acknowledge that you have received information about the changes.

Importantly there are no changes to your fees and charges, care arrangements, or day-to-day living at Whiddon.

The updates relate to new legislative requirements and resident rights under Australia’s aged care reforms.

What do you need to do?

We will be sending you the letter and information via Email from Docusign. If we don’t have a registered email for you or your representative, we will post the letter to you.

Please read the information provided and return the signed acknowledgement to us.

You are welcome to:

• Ask questions
• Involve family members
• Speak with your Residential Services Manager
• Seek independent advice if you wish.

If you have any questions, please speak with your Residential Services Manager or contact us on 1300 738 388.

Kind regards,

The Whiddon Team

Dear Families and Representatives,

Please be advised that we currently have We currently have 2 confirmed positive cases of COVID 19 and 11 confirmed cases of Rhinovirus at Whiddon Easton Park – Arthur Webb Court.

All visitors are encouraged to consider postponing any visits if they are unwell or experiencing any flu-like symptoms. The safety of our residents and team members is our number one priority.

Residents are encouraged to stay in their rooms. Dining areas have been closed and group activities are cancelled until outbreak is contained.

As a precaution, please note all visitors and employees are required to wear an N95 mask.

Thank you for your cooperation in keeping everyone safe.

–  Whiddon Easton Park – Arthur Webb Court

Dear Team,

We’re now moving into the hands-on stage of our transition. Next week:

• Care Plan Activity: Selected RNs will begin entering Care Plans into Clinical Manager.
• Systems in Parallel: Both AutumnCare and Clinical Manager will run side-by-side to ensure accuracy and consistency.
• Onsite Support: Robynne from the quality team will be on hand to provide guidance and answer questions.

This is a crucial phase, and your dedication will help us stay on track. Thank you to everyone for your focus and teamwork.

Dear Residents, Families, and Carers,

Exciting News: We’re Moving to a New Clinical System

We are pleased to inform you that we are transitioning to a new clinical documentation system called Clinical Manager.

This change will bring several important benefits, including:

• Simpler and clearer clinical documentation, which will help our staff spend more time focusing on care.
• Improved communication within our team, ensuring care is informed, consistent, and responsive.
• Mobile point-of-care documentation, allowing our staff to record care in real time using a secure mobile app.
• Updates sent to the person responsible (via email or SMS), including non-urgent information, where appropriate. Please note – the updates are sent from a system. If you have any enquiries, please contact your RSM.

Please be assured that in the case of any emergency, we will always call you directly.

We are committed to delivering the highest standard of care, and this new system is an important step in continuing to improve how we support you and your loved ones.

If you have any questions about this change, please don’t hesitate to contact us.

Dear Team,

Next week marks the first big step in our transition to Clinical Manager. Here’s what you can expect:

• Training: Selected RNs will complete a 3-hour online CarePlan training session to prepare for CarePlan updates.
• Data Migration: Resident Demographic data will be migrated into Telstra Health. Selected RNs will be spending the next 2 weeks to get all information in the Clinical Manager system.

Your cooperation and focus are key to getting us off to a strong start. Thank you for your continued support as we move forward.

Dear Whiddon Mudgee families, friends and representatives,

We are currently managing a potential Acute Respiratory Infection (ARI) outbreak in C Wing. A number of residents are experiencing acute respiratory symptoms.

Preliminary testing has been completed and results have returned negative; however, additional infection prevention and control measures have been implemented to reduce the risk of further transmission. Repeat testing will be undertaken in 48 hours to determine whether current precautions should continue, be revised, or be ceased.

We request that all visitors wear a mask when visiting their loved one and refrain from visiting if they are feeling unwell or experiencing any respiratory symptoms.

Thank you for your understanding while our team manages this potential outbreak.

Whiddon Mudgee

Dear Families, Friends & Representatives,

Please be advised that we are currently experiencing an Influenza outbreak at our care home.

To ensure the safety and wellbeing of all residents, we respectfully request that all visitors and family members adhere to the facility’s recommendation to wear a mask while inside the premises. This precaution is essential in helping to prevent transmission.

If you are unwell or have any flu-like symptoms, please do not visit the home.  

We thank everyone for their support and commitment to resident and employee safety.

– The Whiddon Team

Dear Residents, Families, and Carers,

Next week, Whiddon Temora will officially begin using the new Clinical Manager system. This is an exciting milestone that will help us deliver care in a more consistent and efficient way.

You may see staff using the system on mobile phones, tablets or computers, but please be assured that your care will continue as usual. The new system is designed to help our team look after you even better.

Thank you for your patience and support as we move to this new way of working. If you have any questions, please contact your local team.

Note – Please do not reply to this message, as the inbox is not monitored.

Dear Team,

This is the week we’ve been working towards! From Tuesday, 18th August, we will officially be going live with Telstra Health – Clinical Manager.

Whiddon team members and Telstra Health representatives will be available all week to provide assistance as you begin using the new system in daily practice.

Thank you for your dedication, training, and teamwork in preparing for this moment. We’re confident this change will support even better care for our residents.

Dear Families, Friends & Representatives,

We are pleased to inform you that the COVID-19 outbreak in Whiddon Moree has been officially declared over.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Due to cases in the community, we kindly request all visitors to wear a mask, plus complete a RAT when entering the home.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,

– Whiddon