Author: Hansel Almeida

Dear Families, Friends & Representatives,

We are pleased to inform you that the COVID-19 outbreak in Whiddon Wee Waa has been officially declared over.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,

– Whiddon

Dear Team,

We’re now moving into the hands-on stage of our transition. Next week:

• Care Plan Activity: Selected RNs will begin entering Care Plans into Clinical Manager.
• Systems in Parallel: Both AutumnCare and Clinical Manager will run side-by-side to ensure accuracy and consistency.
• Onsite Support: Robynne from the quality team will be on hand to provide guidance and answer questions.

This is a crucial phase, and your dedication will help us stay on track. Thank you to everyone for your focus and teamwork.

Whiddon Easton Park – Arthur Webb Court

Dear Families, Friends & Representatives,

We are pleased to advise our Rhinovirus outbreak at Whiddon Easton Park – EPU has officially been declared over.

Masks are no longer required. If you are unwell, or experiencing flu-like symptoms, please consider postponing your visit. The safety of our residents and team members is our number one priority.

We thank everyone for their support and understanding while our team managed this outbreak.

Whiddon Easton Park – EPU Team

Dear Residents, Families, and Carers,

Exciting News: We’re Moving to a New Clinical System

We are pleased to inform you that we are transitioning to a new clinical documentation system called Clinical Manager.

This change will bring several important benefits, including:

• Simpler and clearer clinical documentation, which will help our staff spend more time focusing on care.
• Improved communication within our team, ensuring care is informed, consistent, and responsive.
• Mobile point-of-care documentation, allowing our staff to record care in real time using a secure mobile app.
• Updates sent to the person responsible (via email or SMS), including non-urgent information, where appropriate. Please note – the updates are sent from a system. If you have any enquiries, please contact your RSM.

Please be assured that in the case of any emergency, we will always call you directly.

We are committed to delivering the highest standard of care, and this new system is an important step in continuing to improve how we support you and your loved ones.

If you have any questions about this change, please don’t hesitate to contact us.

Dear Team,

Next week marks the first big step in our transition to Clinical Manager. Here’s what you can expect:

• Training: Selected RNs will complete a 3-hour online CarePlan training session to prepare for CarePlan updates.
• Data Migration: Resident Demographic data will be migrated into Telstra Health. Selected RNs will be spending the next 2 weeks to get all information in the Clinical Manager system.

Your cooperation and focus are key to getting us off to a strong start. Thank you for your continued support as we move forward.

– Whiddon Easton Park – Arthur Webb Court

Dear Families, Friends and Representatives,

The team at Wee Waa are currently managing a COVID-19 Outbreak. This is impacting both residents and staff and we are aware that this is also highly prevalent in the Wee Waa community.

We are working closely with our GP’s and the Public Health Unit and we continue to monitor the situation.

To assist us to minimise the impact of this we ask all visitors to ensure they are not infectious or have spent time with friends and family who have been unwell with flu-like symptoms. If you are unwell then please postpone your visit and we ask families to limit the number of visits and number of visitors in your group.

We are happy to work with you if you are symptomatic and still wish to visit – please call the facility first to ensure staff can facilitate a safe visit with your loved one.

We thank you for your support and understanding and will keep you updated .

The Whiddon Team

Dear Residents, Families, and Carers,

Next week, Whiddon Belmont will officially begin using the new Clinical Manager system. This is an exciting milestone that will help us deliver care in a more consistent and efficient way.

You may see staff using the system on mobile phones, tablets or computers, but please be assured that your care will continue as usual. The new system is designed to help our team look after you even better.

Thank you for your patience and support as we move to this new way of working. If you have any questions, please contact your local team.

Note – Please do not reply to this message, as the inbox is not monitored. If you have any questions, please contact your RSM.

Dear Team,

This is the week we’ve been working towards! From Tuesday, 21st April, we will officially be going live with Telstra Health – Clinical Manager.

Whiddon team members and Telstra Health representatives will be available all week to provide assistance as you begin using the new system in daily practice.

Thank you for your dedication, training, and teamwork in preparing for this moment. We’re confident this change will support even better care for our residents.

Dear Families, Friends & Representatives,

Please be advised that we currently have confirmed positive  Rhinovirus cases at Whiddon Easton Park – EPU.

All visitors are encouraged to consider postponing any visits if they are unwell or experiencing any flu-like symptoms. The safety of our residents and team members is our number one priority.

We thank everyone for their support and understanding while our team manages this outbreak.

Whiddon Easton Park – EPU Team

Dear Families, Friends & Representatives,

Due to an increase in flu-like symptoms among residents and employees, visitors are now required to wear a surgical mask during their visit to Whiddon Easton Park – Taylor House until further notice.

Please refrain from visiting the home if you are experiencing flu-like symptoms.

Thank you for your cooperation in keeping everyone safe.

The Whiddon Team