Author: Hansel Almeida

Dear Whiddon Employees,

In the interest of open disclosure, we write to you to advise, that a sum of money has gone missing at the Kyogle facility.

We are very saddened by this news and would like to take this opportunity to discourage all residents, families and team members from having large sums of money on the premises where possible.

We would like to reassure you that we are carrying out a thorough investigation of these matters with the assistance of the NSW police. We have also reported these incidents to the Aged Care Quality and Safety Commission as part of the Serious Incident Response Scheme (SIRS).

We have also shared an update with residents and their families, and reminded them of the statement in the Resident Handbook relating to storing valuable personal items:

If you would like to discuss these matters further, please do not hesitate to speak to me.

Kind Regards

Alaya Mu
Kyogle Residential Services Manager

Dear Families, Friends & Representatives,

In the interest of open disclosure, we write to you to advise, that a sum of money has gone missing at the Kyogle facility.

We are very saddened by this news and would like to take this opportunity to discourage all residents, families and team members from having large sums of money on the premises where possible.

We would like to reassure you that we are carrying out a thorough investigation of these matters with the assistance of the NSW police. We have also reported these incidents to the Aged Care Quality and Safety Commission as part of the Serious Incident Response Scheme (SIRS).

We are unable to store personal items of value on your behalf and encourage you to store valuable items securely in your room. We understand that you may wish to bring your own small items and soft furnishings with you, to make this feel more like your home. Please reach out to a team member if you have any questions in relation to which items are appropriate.

If you would like to discuss these matters further, please do not hesitate to speak to me.

Kind Regards

Alaya Mu
Kyogle Residential Services Manager

Dear Families, Friends & Representatives,

Following consultation with the Public Health Unit, we are pleased to inform you that the outbreak in Arthur Webb Court has been declared over.

As a precautionary measure, all visitors must continue to wear surgical masks due to cases in the community.

We thank everyone for their support and understanding whilst our team managed this latest Outbreak.

The Whiddon Team

Dear Whiddon Maclean Residents, Families & Representatives,

Please find important information regarding a visit to Whiddon Maclean from the Aged Care Quality and Safety Commission here:
Whiddon Maclean Aged Care Quality Assessment

Regards,
The Whiddon Team

Dear Residents, Families, Friends & Representatives of Whiddon Wingham,

Please be advised that we are currently experiencing a COVID-19 outbreak.

We are taking all measures as per NSW COVID-19 guidelines with residents and employees to ensure the outbreak is contained to Wingham Wing only.
The safety of our residents and team members is our number one priority. I ask your support to ensure this is contained and not shared to other wings.

For this to take place, please note:

• Visiting may still occur during this period, restricted to resident rooms only.
• Visitors are required to follow our safety precautions including:
  RAT to be attended on entry and N95 mask to be applied prior to visiting.
• Regular handwashing and use of hand sanitisers are strongly encouraged. Hand sanitising stations are available throughout the Wingham Wing and other areas including reception.
• For those visitors who are visiting positive residents we have supplied full PPE, please wear them correctly during your visit and seek RN assistance if you need.
• Maintain appropriate social distancing whenever possible.
• All visitors are encouraged to consider postponing any visits if they are unwell or experiencing any flu-like symptoms.

We thank everyone for their support and understanding while our team manage this outbreak.
Please do feel free to contact me if you have any questions or concerns on 02-5594 3200.

Regards,
The Whiddon Team

Dear Families, Friends & Representatives of Whiddon Easton Park Units,

Please be advised that Whiddon Easton Park Units are currently experiencing a COVID-19 outbreak

Please note:

• Visiting may still occur during this period, restricted to resident rooms.
• Visitors are required to follow our safety precautions including:
  • RAT to be attended on entry and N95 mask to be applied prior to visiting.
  • Regular handwashing and use of hand sanitisers are strongly encouraged. Hand sanitising stations are available throughout the care home.
  • Maintain appropriate social distancing whenever possible.
• All visitors are encouraged to consider postponing any visits if they are unwell or experiencing any flu-like symptoms. The safety of our residents and team members is our number one priority.

We thank everyone for their support and understanding while our team manage this outbreak.

The Whiddon Team

Dear Team Members, Families, Friends & Representatives of Whiddon Temora,

Due to the increased COVID-19 transmission circulating in the community, we are requesting for support to limit the number of visitors to our residents at any one time.

Visitors and team members are required to complete a Negative RAT prior to entry and wear the appropriate mask as advised by employees.

Families are encouraged to refrain from visiting their loved ones if they are feeling unwell to keep our residents and team members safe.

COVID-19 has now impacted our team members and we will be engaging additional support as needed.

We thank everyone for their support and understanding while our team continues to manage this exposure and outbreak.

The Whiddon Team

Dear Team Members, Families, Friends & Representatives of Whiddon Temora,

Please be advised that Whiddon Temora is currently experiencing a COVID-19 exposure and outbreak.

Covid Exposure at Whiddon Temora Narraburra Lodge – 1 resident in our Harmony Unit

Covid Outbreak at Whiddon Temora Greenstone Lodge with several residents testing positive.

Visitors and team members are required to complete a Negative RAT prior to entry and wear the appropriate mask as advised by employees.

Due to ongoing COVID-19 transmission in the community, families are encouraged to refrain from visiting their loved ones if they are feeling unwell to keep our residents and team members safe.

We thank everyone for their support and understanding while our team manage this exposure and outbreak.

The Whiddon Team

Dear Team Members, Families, Friends & Representatives,

Following consultation with the Public Health Unit, we are pleased to inform you that the outbreak in Whiddon Kelso – Kingston Wing has been officially declared over.

Due to the levels for COVID-19 being moderate in the community, team members as well as visitors are required to wear surgical masks.

Thank you to all team members for their tireless efforts and dedication. Their commitment has been vital in ensuring the health and safety of our residents and community.

We will provide another update following the completion of this precautionary period.

The Whiddon Team

Dear Residents, Families and Representatives,

Whiddon Redhead is implementing a significant upgrade to all its Wi Fi and work will commence Wednesday 15^th January 2024. The associated impact with this implementation includes the following:

From 9.30am to 12.30pm Wednesday 15/1/2024 there has been a complete IT Outage.  From 12.30pm there will be a gradual restoration of services.

• Residents may not have access to Wi Fi during this time. Residents are being notified on site.
• If services have not been fully restored, the main telephone number 02 4935 2100 will be diverted to our Emergency Mobile and will be answered and monitored by our Administration Team.

Thursday 16^th January 2025 – Friday 17^th January 2025

• Localised WAP will be replaced across site with small outages for 5-10 minutes.

Regards,
Whiddon