Author: Hansel Almeida

Dear Residents, Families and Representatives,

Whiddon Redhead is implementing a significant upgrade to all its Wi Fi and work will commence Wednesday 15^th January 2024. The associated impact with this implementation includes the following:

From 9.30am to 12.30pm Wednesday 15/1/2024 there will be a complete IT Outage

• Residents will not have access to Wi Fi during this time. Residents are being notified on site.
• The main telephone number 02 4935 2100 will be diverted to our Emergency Mobile and will be answered and monitored by our Administration Team.
• From 12.30 there will be gradual restoration of services.

Thursday 16^th January 2025 – Friday 17^th January 2025

• Localised WAP will be replaced across site with small outages for 5-10 minutes.Regards,
  Whiddon

Dear Team Members, Families, Friends & Representatives,

Following consultation with the Public Health Unit, we are pleased to inform you that the outbreak in Whiddon Moree has been officially declared over.

As part of our outbreak management plan, the following precautions will remain in place for the next 7 days:

1. Team Members will continue wearing surgical masks.
2. Visitors will be required to complete a Rapid Antigen Test (RAT) before entry.

Thank you to all team members for their tireless efforts and dedication. Their commitment has been vital in ensuring the health and safety of our residents and community.

We will provide another update following the completion of this precautionary period.

The Whiddon Team

Dear Whiddon Largs Team Members

On 14th and 15th January 2025 , Jessica Holland from the People and Culture team will be onsite to speak with staff about their experience of working at Whiddon Largs.

The discussion will involve being asked a number of set questions of which the responses will then be used to better understand what is working well and what could be improved to enhance both the work environment but also the home for our residents.

The process is confidential, and no one will be identified in the overall report.

If you are not rostered on this day and would like an opportunity to speak with her then you can let her know by sending an email to j.holland2@whiddon.com.au or alternatively pacbusinesspartners@whiddon.com.au to arrange an alternative time.

Sincerely,

The People & Culture Team

Dear Families, Friends & Representatives,

Following consultation with the Public Health Unit, we are pleased to inform you that the outbreak in Taylor House Straughen 2 and exposure in Christie 1 have been declared over.

As a precautionary measure, all visitors must continue to wear surgical masks due to cases in the community.

We thank everyone for their support and understanding whilst our team managed this latest Outbreak.

The Whiddon Team

Dear Team Members, Families, Friends & Representatives of Whiddon Moree,

Please be advised that we continue to experience a COVID-19 Outbreak in our Nan Crane Lodge. Our roster is also impacted with a significant number of team members currently testing positive for COVID-19 as well. We will be supporting our roster with Agency employees as well as requesting our own team members to work additional hours and shifts.

With that in mind we are now requesting ALL visitors and team members to complete a NEGATIVE RAT prior to entering the facility and to wear a mask as advised by staff.

Due to ongoing COVID-19 transmission in the community, families are encouraged to refrain from visiting their loved ones if they are feeling unwell to keep our residents and team members safe.

Thank you to our team who are supporting residents through this outbreak.

We appreciate your support and understanding during this period and will update you once this Outbreak is declared over.

The Whiddon Team

Dear Families, Friends & Representatives of Whiddon Moree,

Please be advised that there will be technical work carried out at Whiddon Moree during the following dates:

• Week of 13^th Jan – Commence pole footing works
• Week of 20^th Jan – Construction of Poles and CCTV
• Week of 20^th Jan – Removal of temporary solutions

Please take care when visiting the home.

The Whiddon Team

Dear Team Members, Families, Friends & Representatives of Whiddon Kelso,

Please be advised that Whiddon Kelso currently has 2 residents testing positive with COVID-19 in our Kingston wing.

We have commenced our COVID-19 outbreak management plan.

All visitors are encouraged to consider postponing any visits if they are unwell or experiencing any flu-like symptoms. The safety of our residents and team members is our number one priority.

We thank everyone for their support and understanding while our team manage this outbreak.

The Whiddon Team

Dear Residents, Families, Friends & Representatives

Please be aware that Whiddon has a planned phone outage tonight, the 17th of December. This additional outage is planned to resolve some of the outstanding issues from the system’s changes over the weekend.

Date: Wednesday 17^th December 2024

Time: 9:00pm – 10.30pm (please note these times may vary)

What is happening? All phone lines (including resident phones) at all homes will be unable to make outbound calls or receive incoming calls.

During the outage, we have emergency phone procedures and diversions in place. If you need to contact us urgently during the outage, the phone lines at our Homes will be directed to a mobile phone number. If the phone is not answered, please leave a message and we will call you back as soon as possible.

We have planned the outage at a time to ensure minimal impact to our residents and employees.

We thank you for your understanding and patience as we complete these important upgrades to our systems.

The Whiddon Team

Dear Families, Friends & Representatives,

Please be advised that Whiddon Sir David Martin – Level 2, Leslie Lock 2 is currently in COVID-19 Outbreak with 3 active cases.

Please note:

• Visiting may still occur during this period, restricted to resident rooms.
• Visitors are required to follow our safety precautions including:
  • RAT to be attended on entry and N95 mask to be applied prior to visiting Leslie Lock 2 area.
  • Regular handwashing and use of hand sanitisers are strongly encouraged. Hand sanitizing stations are available throughout the care home.
  • Maintain appropriate social distancing whenever possible. Visits should be conducted in resident rooms or on balconies.
• All visitors are encouraged to consider postponing any visits if they are unwell or experiencing any flu-like symptoms. The safety of our residents and team members is our number one priority.

We thank everyone for their support and understanding while our team manage this outbreak.

The Whiddon Team

Dear Residents, Families, Friends & Representatives

Please be aware that Whiddon has a planned phone outage this Saturday to conduct essential upgrades. Details of the outage are below.

Date: Saturday 14^th December 2024

Time: 8:30pm – 4.00am (please note these times may vary)

What is happening? All phone lines (including resident phones) at all homes will be unable to make outbound calls or receive incoming calls.

During the outage, we have emergency phone procedures and diversions in place. If you need to contact us urgently during the outage, the phone lines at our Homes will be directed to a mobile phone number. If the phone is not answered, please leave a message and we will call you back as soon as possible.

We have planned the outage at a time to ensure minimal impact to our residents and employees.

We thank you for your understanding and patience as we complete these important upgrades to our systems.

The Whiddon Team