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11. Code of Conduct Compliance

11.1 Compliance to Code of Conduct
All employees at Whiddon must comply with this code of conduct and report any breaches to their manager or the Executive General Manager People and Culture or the CEO. This is to ensure the appropriate management of such issues before they escalate and to ensure Whiddon’s reputation isn’t compromised.
There are a range of consequences for breaches of this code, and they vary depending on the nature and seriousness of the matter. Employees should comply with the code at all times; however, managers also have the responsibility to address alleged breaches of the code promptly and in a fair and reasonable manner.
Possible outcomes that could be used in the case of a breach may be:
• Counselling;
• Performance improvement plans;
• Formal disciplinary action;
• Referral to the relevant registration board when the staff member is a registered health practitioner;
• Referral to the police in cases of suspected possible criminal activity;
• Termination of Employment.

11.2 What to do if you are concerned about a breach of the Code

Employees should report any breach or concerns about a breach of the code to their manager. If they are not comfortable in reporting to their manager, they may report to a more senior staff member. Staff should understand that The Whiddon Group is committed to protecting staff who speak up about their concerns and this is highly valued as it protects other staff and clients.
All employees at Whiddon are responsible with familiarising themselves with the Code and Whiddon Values and for following these principles for the duration of their employment. Failure to do so may result in disciplinary action, up to and including termination.
The Board and executive management will support any employee who is acting in good faith and who reports a breach of the Code or wrongdoing of any kind. Employees will not be subject to disciplinary action for raising genuine concerns.
Concerns raised and complaints made will be taken seriously and investigated whilst respecting the confidentiality of all those involved. Investigations are to be dealt with in a consistent and effective manner within reasonable time frames and ensuring fairness to all parties.

11.3 Protection for the individuals who raise concerns about a breach of the Code
The Whiddon Group is committed to protecting any person who raises concerns about a breach of the Code from detrimental action. Any attempt to take detrimental action against a person(s) who raises a genuine breach of the Code will be treated seriously and may result in disciplinary action.
For the purpose of the statement above, detrimental action refers to an action causing, comprising or involving any of the following:
• Injury, damage or loss
• Intimidation, victimisation or harassment
• Discrimination, disadvantage, or adverse treatment in relation to employment
• Dismissal from, or prejudice in, employment
• Disciplinary proceedings

A link to the Code of Conduct for Aged Care fact sheet can be located here

Dear Residents, Families & Representatives

Please be advised that Whiddon Glenfield – Taylor House, is currently experiencing an active COVID-19 case, with one resident currently testing positive in the Straughen wing on level 1.

Please be assured that you will still be able to visit your loved ones during the outbreak. In line with advice from the Public Health Unit, visitors will be required to take Rapid Antigen Testing before entry and will be required to wear N95 masks and full PPE.

Visitations may only occur in your loved one’s room.

We will provide a further update if anything changes.

The Whiddon Team

Dear Residents, Families & Representatives

Following consultation with the Public Health Unit, we are pleased to advise that the COVID-19 Outbreak at Whiddon Easton Park Units (EPU) is over.

Normal visiting arrangements will remain in place, with everyone requested to complete a daily RAT before entering the Home and to continue to wear a mask, please.

We thank everyone for their support and understanding whilst our staff managed this Outbreak.

The Whiddon Team

Dear Families, Friends & Representatives,

Please be advised that Whiddon Easton Park – SDM, is still experiencing active COVID-19 cases. Thankfully, all impacted residents are continuing to recover well.

Please find below the level-specific visitation advice:

LEVEL 1 (GROUND LEVEL) VISITOR ADVICE

Level 1 has one active COVID-19 case. Infection prevention and control (IPC) measures include Daily RAT, face shield and N95 mask to apply while visiting level 1.

LEVEL 2 VISITOR ADVICE

The Public Health Unit has deemed Level 2 as a Green Zone. Staff and visitors are to continue to adhere to infection prevention and control (IPC) measures including Daily RAT and N95 mask in Level 2.

Please be assured that you will still be able to visit your loved ones during the outbreak.  These visitations may only occur in your loved one’s room.

We thank you for your patience and understanding.

The Whiddon Team

Dear Families, Friends & Representatives,

Please be advised that Whiddon Easton Park – SDM, and in particular Leslie Lock, is still experiencing active COVID-19 cases with the last positive case being on Monday the 12th of February. Thankfully, all impacted residents are recovering well.

Please be assured that you will still be able to visit your loved ones during the outbreak. In line with advice from the Public Health Unit, visitors will be required to take Rapid Antigen Testing prior to entry and will be required to wear N95 masks and full PPE. Visitations may only occur in your loved one’s room.

We will provide a further update if anything changes.

The Whiddon Team

Dear Whiddon Easton Park Residents, Families & Friends,

We are advising that some homes at Glenfield (Easton Park) are currently affected by a Power Outage. Some homes are currently using our backup generators to ensure that they can maintain their full operation.

This outage is also affecting our Call Centre telecommunications for both inbound and outbound calls.

Rest assured that we are in close communication with the provider/s to expedite any repairs, and we hope that the connection will be restored shortly.

We will update you as soon as we have further details. Thank you for your patience.

The Whiddon Team

Dear families and representatives,

We recently received a letter from the Aged Care Quality and Safety Commission regarding the COVID-19 vaccine booster shot. Please read this here.

Dear team,

The community transmission of COVID-19 remains high across NSW and QLD. The current health advice is that all employees and visitors should continue to wear masks during periods of high community transmission.

For everyone’s safety, Whiddon will continue to require employees and visitors to wear surgical masks at all times and complete daily rapid antigen tests.

We will continue to review these requirements as the community transmission levels change.

Please continue to follow infection prevention guidelines to assist in managing the spread of COVID-19:

• Stay home if you have cold or flu symptoms.
• Stay up to date with your COVID-19 vaccinations.
• As we start to approach the winter season, boost your protection by also planning for your Flu vaccination
• Continue hand washing and good respiratory hygiene practices
• Ensure you are wearing your mask correctly, covering both your nose and mouth.

Thank you for your ongoing patience and support.

Warm Regards,

Alyson Jarrett (DCEO)

Dear Residents, Family & Representatives

The community transmission of COVID-19 remain high across NSW and QLD. The current health advice is that all employees and visitors should continue to wear masks during periods of high community transmission.

For everyone’s safety, Whiddon will continue to require employees and visitors to wear surgical masks at all times and complete daily rapid antigen tests.

We will continue to review these requirements as the community transmission levels change.

Please continue to follow the NSW & QLD Health guidelines to assist in managing the spread of COVID-19:

• Stay home if you have cold or flu symptoms.
• If you are at higher risk of severe illness from COVID-19, talk with your doctor now and make a plan for testing and antivirals before you get sick.
• Stay up to date with your COVID-19 vaccinations.
• Now is a good time to consider getting a COVID-19 booster vaccination if you are aged 65 years and over, or are at higher risk of severe COVID-19 illness, and haven’t had one in the last 6 months.
• A COVID-19 booster vaccination is recommended for all people aged 75 years and over if it has been more than 6 months since your last dose.
• As we start to approach the winter season, boost your protection by also planning for your Flu vaccination
• Continue hand washing and good respiratory hygiene practices

Thank you for your ongoing patience and support.

The Whiddon Team