Category: Uncategorized

Dear Families,

Please find attached Whiddons 2022 Family Satisfaction Survey.

We appreciate your time in completing the survey, your feedback is important to us and helps us to improve our services.

Whiddon Family Satisfaction Survey

Dear Families,

We are pleased to confirm that gas supply has now been restored and tested to our Whiddon Kelso home. All services have returned to normal. Thank you for your ongoing understanding.

The Whiddon Team

Dear Families,

Following our message yesterday, the gas outage continues and we are working to minimise the impact on our residents and employees.

We are in close contact with the gas retailer to understand the extent of the outage and will keep you updated.

At present, we are working with an organisation to assist us with clothes washing and drying. We will continue to use alternate showering/bathing options for residents while our access to hot water is impacted.

Thank you for your continued patience and understanding.

The Whiddon Team

Dear Community Care Team,

The gas outage continues today and we remind you to please contact clients to ensure they have appropriate heating, bathing and coking/food arrangements in place. If you have any concerns, please contact Judy Denmead on (02) 6330 7092. Thanks for your support.

The Whiddon Team

We have been notified of a gas outage impacting the region. This may affect access to services such as heating, cooking, and hot water.

Please ensure you contact clients today, to find out if their services have been impacted, and whether they may  need extra support at this time.

Thank you

The Whiddon Community Care Team

Dear Families,

We write to advise that the re-opening of our main entrance. This is our entry point for all visitors as of Friday 4/11/22.

The Whiddon Team

Dear Families

This morning we were notified of a major gas line rupture in the Bathurst, Oberon and Lithgow regions. As a result, the gas line has been turned off. This is currently impacting services at our Whiddon Kelso Home, including hot water, gas stoves and clothes dryers.

We have activated our emergency plan and begun sourcing linen off-site, alternate washing facilities for residents (Bed Bath Wipes), as well as alternate cooking arrangements.

We are unsure at this stage how long the outage will last, however, will keep you updated as the situation evolves.

If the outage does extend for a period of time, we may ask for your support with washing and drying your loved ones’ personal items. We will notify you asap if this support is required.
We appreciate your patience at this time.

The Whiddon Team

Dear Families,

Please note:

• All visits must be pre-booked
• Upon arrival, visitors will be required to complete a RAT test
• Visitors are required to wear PPE for the duration of their visit
• Visits must be in residents rooms our outside

Thank you for your ongoing support and cooperation. Further updates will be provided in due course.

The Whiddon Team

Dear Families,

We write to advise that the TV issue at Wee Waa has been resolved this morning, All TV’s  in resident rooms are working now.

We thank you for your understanding and cooperation during this time.

The Whiddon Team

Dear Families,

We would like to remind everyone of best practice for COVID-19 due to increasing cases in the community.

Please ensure all visiting family members follow our guidelines below:

• Complete our screening requirements
• Please do not visit if unwell or experiencing symptoms
• Wear a mask at all times in the homes
• Wash hands

Please see the recent COVID-19 update regarding the increasing case numbers: COVID-19 Update

The Whiddon Team