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Dear families,

A further update following our message yesterday.

Our phone number has been diverted to 1300 738 388 while we resolve issues with the phone line.

All residents are well and our team will contact you directly as usual if we need to discuss anything specific to your family member.

Whiddon has secured alternate accommodation for staff to ensure our staffing roster can be maintained.

Our Management Team have been on-site continuously since last Friday to continue to ensure all preparations are in place should the flooding situation worsen.

If you have left a message on our answering machine, please call 1300 738 388 and our staff will ensure your message is passed onto the team at Moree.

We thank everyone for their support and understanding at this time and continue to be amazed by our incredible team at Whiddon Moree. We will continue to keep you updated.

The Whiddon Team

Dear Families,

Currently, our phone line is down and we are working with Telstra to resolve the issue.

If you do need to urgently contact the site please call 1300 738 388.

We will continue to keep you updated as the situation evolves.

The Whiddon Team

Dear Families

Further to our last update, all residents remain at Whiddon Moree and are safe and well.

Currently, our phone line is down and we are working with Telstra to resolve the issue.

If you do need to urgently contact the site today, you can call our Regional General Manager, Sally Renshaw, on 0436 659 935. From tomorrow, you can call 1300 738 388.

We will continue to keep you updated as the situation evolves.

The Whiddon Team

A Message to Whiddon Families regarding ongoing weather updates 

Please note that our teams have begun preparations for the impact of the current weather event and any anticipated flooding at Moree, Narrabri, Wee Waa and Bourke.

Our teams are working closely with the local SES as needed and staff have been offered alternate accommodation to ensure our staffing roster is maintained.

We anticipate some disruptions over the next few days and thank everyone in advance for their support and understanding.
We will provide further updates as necessary.

For any queries, or if you have any concerns, please contact our team on, 1300 738 388

The Whiddon Team

We are excited to invite you along to the rescheduled information session on the Renovation project commencing soon at our Jessie Hunt Home.

We will be sharing what works are planned, imagery, the impact to us during the renovations, the planned duration followed by an open question session.

For more information click here to download the information:

Information session_JH Renovations

We write to advise that, pleasingly, Whiddon Belmont have had no further positive cases of COVID-19 at Moonyah, and that Hostel residents have remained unaffected to date.

We are continuing to work closely with the local Public Health Unit, and will provide further updates as needed.

In the meantime, please note that visitation restrictions remain in place as listed below:

VISITATIONS:

• During this period, affected residents on the  Ground Floor of Moonyah are asked to remain in their rooms. Visitations are restricted to compassionate and essential visits only.
• Visits to all other areas of Whiddon Belmont must be pre-booked.
• Visitors will be asked to complete a RAT test upon arrival and wear PPE for the duration of their visit.

We thank you for your ongoing support.

For any queries, or if you have any concerns, please contact Jo Peterson, Director of Care, on 0438 183 645

Confirming our phone calls to families and friends of those residents who live in Perry James Lodge; we are pleased to advise that we have fixed the Hot Water Supply issue in Perry James Lodge and normal supply resumed yesterday.

We would  like to thank our amazing staff who have certainly gone above and beyond to ensure everyone had access to alternate options for their showers.

Thanks to our residents for their flexibility and understanding over the past few weeks.

A Message to Whiddon Arthur WebB Court Families
from the Aged Care Quality and Safety Commission

Quality Assessors from the Aged Care Quality and Safety Commission are visiting today.

We would like to hear from you.

We will be checking on the standard of care and services provided to you.

If you (or someone who represents you) would like to speak with us either at the service or by phone during our visit, please let the staff know so they can arrange for you to meet with us.

Otherwise:

• you can contact us at the Commission directly on 1800 951 822, select option 2.
• provide feedback about your experience of the quality and safety provided to you via an online survey at https://www.agedcarequality.gov.au/consumer-feedback.
  To open the survey, use code 0242.

If you need Interpreter assistance, please call Translating and Interpreter Service (TIS) on 131 450 and ask for Aged Care Quality and Safety Commission.

For more information you can visit our website at:
www.agedcarequality.gov.au

Click here to download this information.

We recently experienced a Cybersecurity incident and there are some important updates we need you all to be aware of and communicate to your teams. Please be reassured that the situation is under control, our systems are secure and our IT Team is working hard to ensure continued safe access to our systems moving forward.

All employees are required to reset their password and set-up Multi-Factor Authentication (MFA) – the instructions to complete this process can be located here. You may have received our SMS recently regarding this.

Further updates will be provided from Whiddon ICT at MyStaffroom, via email and SMS as required

By resetting your password and setting up MFA, you are helping us to ensure the security of our systems, as well as your own personal information.

Some employees may still be experiencing difficulty resetting their passwords or accessing systems and emails on their phone. Please be aware that IT is working to resolve these issues as soon as possible and we really appreciate your patience.

Please note!

Whiddon will never ask for your username/password via SMS or Email – Please speak with ICT before responding to any such SMS or emails

We write to advise that there have been a number of positive cases on the Ground Floor of Moonyah at Whiddon Belmont. The families of all residents involved have been contacted.

We are working closely with the local Public Health Unit, and have extended our Outbreak Management Plan to apply across all areas of the facility.

VISITATIONS:

• During this period, affected residents on the  Ground Floor of Moonyah are asked to remain in their rooms. Visitations are restricted to compassionate and essential visits only.
• Visits to all other areas of Whiddon Belmont must be pre-booked.
• Visitors will be asked to complete a RAT test upon arrival and wear PPE for the duration of their visit.

For any queries, or if you have any concerns, please contact Jo Peterson, Director of Care, on 0438 183 645

We thank you for your support and will provide further updates as the situation evolves.