Category: Uncategorized

We recently experienced a Cybersecurity incident and there are some important updates we need you all to be aware of and communicate to your teams. Please be reassured that the situation is under control, our systems are secure and our IT Team is working hard to ensure continued safe access to our systems moving forward.

All employees are required to reset their password and set-up Multi-Factor Authentication (MFA) – the instructions to complete this process can be located here. You may have received our SMS recently regarding this.

Further updates will be provided from Whiddon ICT at MyStaffroom, via email and SMS as required

By resetting your password and setting up MFA, you are helping us to ensure the security of our systems, as well as your own personal information.

Some employees may still be experiencing difficulty resetting their passwords or accessing systems and emails on their phone. Please be aware that IT is working to resolve these issues as soon as possible and we really appreciate your patience.

Please note!

Whiddon will never ask for your username/password via SMS or Email – Please speak with ICT before responding to any such SMS or emails

We write to advise that there have been a number of positive cases on the Ground Floor of Moonyah at Whiddon Belmont. The families of all residents involved have been contacted.

We are working closely with the local Public Health Unit, and have extended our Outbreak Management Plan to apply across all areas of the facility.

VISITATIONS:

• During this period, affected residents on the  Ground Floor of Moonyah are asked to remain in their rooms. Visitations are restricted to compassionate and essential visits only.
• Visits to all other areas of Whiddon Belmont must be pre-booked.
• Visitors will be asked to complete a RAT test upon arrival and wear PPE for the duration of their visit.

For any queries, or if you have any concerns, please contact Jo Peterson, Director of Care, on 0438 183 645

We thank you for your support and will provide further updates as the situation evolves.

We are currently experiencing a COVID-19 exposure with a number of residents testing positive at Whiddon Bourke. We are working with the Far West Public Health Unit and will keep everyone updated as needed.

Residents who have tested positive are well and have been reviewed by our GP who has commenced them on Anti-viral medication.

Please note:

• All visits must be pre-booked
• Upon arrival, visitors will be required to complete a RAT test
• Visitors are required to wear PPE for the duration of their visit

Thank you for your ongoing support and cooperation. Further updates will be provided in due course.

The Whiddon Team

A Message to Whiddon kyogle Families
from the Aged Care Quality and Safety Commission

Quality Assessors from the Aged Care Quality and Safety Commission are visiting today.

We would like to hear from you.

We will be checking on the standard of care and services provided to you.

If you (or someone who represents you) would like to speak with us either at the service or by phone during our visit, please let the staff know so they can arrange for you to meet with us.

Otherwise:

• you can contact us at the Commission directly on 1800 951 822, select option 2.
• provide feedback about your experience of the quality and safety provided to you via an online survey at https://www.agedcarequality.gov.au/consumer-feedback.
  To open the survey, use code 0097.

If you need Interpreter assistance, please call Translating and Interpreter Service (TIS) on 131 450 and ask for Aged Care Quality and Safety Commission.

For more information you can visit our website at:
www.agedcarequality.gov.au

Click here to download this information.

We would kindly like to information all  Wingham Families that we have commenced refurbishment works as of 6/10/22.

Please note entrance will be via Isabella lane, until completed.

We thank you for your understanding.

Daylight Savings has started in NSW. When contacting our team, please confirm if you are running on QLD or NSW time to ensure that your services are scheduled in your preferred time zone.

The Scheduling Team 1300 738 388

Over the past few days we have been trying to resolve an issue with our hot water supply. We acknowledge that this has been an inconvenience to a number of our residents who have had to use alternate bathrooms for their showering in Perry James Lodge.

We have been able to identify the problem and have implemented a temporary solution while we wait for a replacement part.

We wish to thank our residents for their support and understanding whilst we have been working with our plumbers on a solution.

We are pleased to advise that the Exposure notification for John Read House has been declared closed, in line with guidance from the local Public Health Unit.

There have been no further cases, and normal visitation arrangements can now be resumed.

The latest Whiddon COVID Guidelines for families can be found here: https://bit.ly/3RhnY7J

Thank you for your ongoing support.

The Whiddon Team

We are pleased to advise that the Outbreak notification for Taylor House has been declared closed, in line with guidance from the local Public Health Unit.

There have been no further cases, and normal visitation arrangements can now be resumed.

The latest Whiddon COVID Guidelines for families can be found here: https://bit.ly/3SYQOen

Thank you for your support.

The Whiddon Team

At Whiddon, we continue to review our COVID Guidelines to ensure we remain up-to-date with current government requirements, ensure the safety of our residents and staff, as well as provide a warm and welcoming environment for our families and visitors.

Please see below our latest guidelines. These guidelines will remain in place during normal operating conditions.

In the event of a COVID outbreak or exposure, changes to visitation may occur, including the requirement to pre-book visits, limit visitor numbers or wear protective equipment.

Standard Visitor Guidelines

• Visitor screening requirements remain in place, however given the current environment, we will now move to a self-screening process
• Visitors are required to complete a Rapid Antigen Test and return a negative result prior to entry into the home – this testing no longer needs to be supervised by employees however assistance will be provided if required
• Daily visitors are permitted to test second daily, with prior approval from the local management team
• Visitors must still register their visit through our Rapid Global electronic visitor registration system
• Surgical masks must be worn for the duration of the visit. The masks MUST cover both the nose and mouth.
• Visitors must not enter our care homes if they have any COVID-like symptoms
• Visitors cannot enter a care home if they have tested positive for COVID-19 in the last 10 days and until they are symptom-free
• Bookings are not required for visits if the Home is not experiencing a COVID outbreak or exposure
• The current NSW Health recommendation is to limit visitors to 2 adults and 2 children per resident per 24-hour period, however, can be increased with approval from the local management team
• Where possible, visits should be held outdoors or in well-ventilated areas away from other residents. This is particularly important for gatherings of more than 2 visitors.
• As a precaution we ask that visitors maintain social distancing and limit movement around the facility to help maintain resident safety

Visitor Guidelines during COVID outbreak or exposure

In the event that there is a COVID-19 outbreak or exposure in the home, our team will contact families to update on the situation and changes to Visitor Guidelines will apply.

We take this opportunity to thank all our residents, families, and staff for your continued support.

The Whiddon Team