Year: 2025

Dear Families, Friends & Representatives,

Following consultation with the Public Health Unit, we are pleased to inform you that the outbreak in Arthur Webb Court has been declared over.

As a precautionary measure, all visitors must continue to wear surgical masks due to cases in the community.

We thank everyone for their support and understanding whilst our team managed this latest Outbreak.

The Whiddon Team

Dear Whiddon Maclean Residents, Families & Representatives,

Please find important information regarding a visit to Whiddon Maclean from the Aged Care Quality and Safety Commission here:
Whiddon Maclean Aged Care Quality Assessment

Regards,
The Whiddon Team

Dear Residents, Families, Friends & Representatives of Whiddon Wingham,

Please be advised that we are currently experiencing a COVID-19 outbreak.

We are taking all measures as per NSW COVID-19 guidelines with residents and employees to ensure the outbreak is contained to Wingham Wing only.
The safety of our residents and team members is our number one priority. I ask your support to ensure this is contained and not shared to other wings.

For this to take place, please note:

• Visiting may still occur during this period, restricted to resident rooms only.
• Visitors are required to follow our safety precautions including:
  RAT to be attended on entry and N95 mask to be applied prior to visiting.
• Regular handwashing and use of hand sanitisers are strongly encouraged. Hand sanitising stations are available throughout the Wingham Wing and other areas including reception.
• For those visitors who are visiting positive residents we have supplied full PPE, please wear them correctly during your visit and seek RN assistance if you need.
• Maintain appropriate social distancing whenever possible.
• All visitors are encouraged to consider postponing any visits if they are unwell or experiencing any flu-like symptoms.

We thank everyone for their support and understanding while our team manage this outbreak.
Please do feel free to contact me if you have any questions or concerns on 02-5594 3200.

Regards,
The Whiddon Team

Dear Families, Friends & Representatives of Whiddon Easton Park Units,

Please be advised that Whiddon Easton Park Units are currently experiencing a COVID-19 outbreak

Please note:

• Visiting may still occur during this period, restricted to resident rooms.
• Visitors are required to follow our safety precautions including:
  • RAT to be attended on entry and N95 mask to be applied prior to visiting.
  • Regular handwashing and use of hand sanitisers are strongly encouraged. Hand sanitising stations are available throughout the care home.
  • Maintain appropriate social distancing whenever possible.
• All visitors are encouraged to consider postponing any visits if they are unwell or experiencing any flu-like symptoms. The safety of our residents and team members is our number one priority.

We thank everyone for their support and understanding while our team manage this outbreak.

The Whiddon Team

Dear Team Members, Families, Friends & Representatives of Whiddon Temora,

Due to the increased COVID-19 transmission circulating in the community, we are requesting for support to limit the number of visitors to our residents at any one time.

Visitors and team members are required to complete a Negative RAT prior to entry and wear the appropriate mask as advised by employees.

Families are encouraged to refrain from visiting their loved ones if they are feeling unwell to keep our residents and team members safe.

COVID-19 has now impacted our team members and we will be engaging additional support as needed.

We thank everyone for their support and understanding while our team continues to manage this exposure and outbreak.

The Whiddon Team

Dear Team Members, Families, Friends & Representatives of Whiddon Temora,

Please be advised that Whiddon Temora is currently experiencing a COVID-19 exposure and outbreak.

Covid Exposure at Whiddon Temora Narraburra Lodge – 1 resident in our Harmony Unit

Covid Outbreak at Whiddon Temora Greenstone Lodge with several residents testing positive.

Visitors and team members are required to complete a Negative RAT prior to entry and wear the appropriate mask as advised by employees.

Due to ongoing COVID-19 transmission in the community, families are encouraged to refrain from visiting their loved ones if they are feeling unwell to keep our residents and team members safe.

We thank everyone for their support and understanding while our team manage this exposure and outbreak.

The Whiddon Team

Dear Residents, Families and Employees,

I am writing to let you know that earlier today, we had an incident in our Memory Support Home at Whiddon Kelso. A resident in our MSU recently returned from an extended stay in hospital, and this morning exhibited aggressive behaviour resulting in minor injuries for some of our employees and residents. The families of impacted residents have been contacted.

Our team acted swiftly and compassionately to contain the situation, and in line with our procedures, both Police and Ambulance attended to support our team. The resident involved in the incident was safely transferred to hospital for assessment and specialist care.

We are grateful to our team, residents, and visitors for your understanding at this time. This has been a distressing incident for all involved and we are supporting the team with extra staffing and counselling.  We are taking this opportunity to also review our procedures to ensure we can continue to provide a safe and welcoming environment for our residents, employees, and visitors.

If you have any questions or concerns, please don’t hesitate to call me on 1300 738 388.

Kind regards

Sharni Latham

Residential Services Manager

Whiddon Kelso

Dear Team Members, Families, Friends & Representatives,

Following consultation with the Public Health Unit, we are pleased to inform you that the outbreak in Whiddon Kelso – Kingston Wing has been officially declared over.

Due to the levels for COVID-19 being moderate in the community, team members as well as visitors are required to wear surgical masks.

Thank you to all team members for their tireless efforts and dedication. Their commitment has been vital in ensuring the health and safety of our residents and community.

We will provide another update following the completion of this precautionary period.

The Whiddon Team

Dear Residents, Families and Representatives,

Whiddon Redhead is implementing a significant upgrade to all its Wi Fi and work will commence Wednesday 15^th January 2024. The associated impact with this implementation includes the following:

From 9.30am to 12.30pm Wednesday 15/1/2024 there has been a complete IT Outage.  From 12.30pm there will be a gradual restoration of services.

• Residents may not have access to Wi Fi during this time. Residents are being notified on site.
• If services have not been fully restored, the main telephone number 02 4935 2100 will be diverted to our Emergency Mobile and will be answered and monitored by our Administration Team.

Thursday 16^th January 2025 – Friday 17^th January 2025

• Localised WAP will be replaced across site with small outages for 5-10 minutes.

Regards,
Whiddon

Dear Families, Friends & Representatives of Whiddon Arthur Webb Court,

Please be advised that Whiddon Arthur Webb Court is currently experiencing a COVID-19 outbreak in Level 3

Please note:

• Visiting may still occur during this period, restricted to resident rooms.
• Visitors are required to follow our safety precautions including:
  • RAT to be attended on entry and N95 mask to be applied prior to visiting.
  • Regular handwashing and use of hand sanitisers are strongly encouraged. Hand sanitising stations are available throughout the care home.
  • Maintain appropriate social distancing whenever possible.
• All visitors are encouraged to consider postponing any visits if they are unwell or experiencing any flu-like symptoms. The safety of our residents and team members is our number one priority.

We thank everyone for their support and understanding while our team manage this outbreak.

The Whiddon Team