Year: 2026

Dear Residents, Families, and Carers,

We are pleased to inform you that we are transitioning to a new clinical documentation system called Clinical Manager.

This change will bring several important benefits, including:

• Simpler and clearer clinical documentation, which will help our staff spend more time focusing on care.
• Improved communication within our team, ensuring care is informed, consistent, and responsive.
• Mobile point-of-care documentation, allowing our staff to record care in real time using a secure mobile app.
• Updates sent to the person responsible (via email or SMS), including non-urgent information, where appropriate. Please note – the updates are sent from a system. If you have any enquiries, please contact your RSM.

Please be assured that in the case of any emergency, we will always call you directly.

We are committed to delivering the highest standard of care, and this new system is an important step in continuing to improve how we support you and your loved ones.

If you have any questions about this change, please don’t hesitate to contact us.

Kind Regards,
The Whiddon Kelso Team

Dear Team,

This week marks the first big step in our transition to Clinical Manager. Here’s what you can expect:

• Training: Selected RNs will complete a 3-hour online CarePlan training session to prepare for CarePlan updates starting next week.
• Data Migration: Resident Demographic data will be migrated into Telstra Health . Selected RNs will be spending the next 2 weeks to get all information in the Clinical Manager system.

Your cooperation and focus this week are key to getting us off to a strong start. Thank you for your continued support as we move forward.

Dear Families, Friends & Representatives,

We are pleased to advise the planned works have now been completed and the underground car park at Sir David Martin Home is open.

Thank you for your patience and understanding, as we appreciate the significant impact to available parking spaces during this time.

Kind regards,
The Whiddon Team

Dear Whiddon Kelso Families, Friends & Representatives,

We would like to advise that Whiddon Kelso is currently monitoring a potential Gastroenteritis outbreak, with a small number of residents and employees showing symptoms.

While this is yet to be confirmed by pathology, we have already commenced outbreak precautions and processes as a proactive measure, and have notified the Public Health Unit accordingly.

Visitors are still welcome at Whiddon Kelso. We do ask, however, that all visitors remain hypervigilant with personal hygiene while on site and upon leaving – including thorough handwashing and the use of hand sanitiser provided.

We will continue to monitor the situation closely and provide further updates as they come to hand. Thank you for your understanding and support during this time.

– Whiddon

Whiddon is reviewing workforce needs across our regional sites.
We’re gathering interest from current Whiddon AINs & RNs only who may be open to relocating to another regional site if visa sponsorship becomes available.

Completing the survey does not guarantee sponsorship – it’s for planning purposes only.

👉 Complete the survey by clicking this link

Please refrain from sharing this survey with anyone outside Whiddon. This opportunity is only for current Whiddon employees

Regards,
Whiddon

Dear Whiddon Mudgee Employees, Families, Friends & Representatives,

Please be advised that the phone system and internet is currently unavailable at Whiddon Mudgee.

All direct numbers to our residents will be unavailable. We are working hard towards rectifying the situation.

For any urgent calls, please be advised that our phone has been diverted to an alternate number and will be answered as soon as possible.

We will advise when the systems are back up and running.

Thank you for your understanding.

The Whiddon Team

Dear residents, families, and carers,

Next week, our Whiddon home will officially begin using the new Clinical Manager system. This is an exciting milestone that will help us deliver care in a more consistent and efficient way.

You may see employees using the system on tablets or computers, but please be assured that your care will continue as usual. The new system is designed to help our team look after you even better.

Thank you for your patience and support as we move to this new way of working.

Note – Please do not reply to this message, as the inbox is not monitored. If you have any questions, please contact your local team. 

– Whiddon

Dear Team,

This is the week we’ve been working towards! From Monday, 16th – Thursday 19th February, we will officially be going live with Telstra Health – Clinical Manager.

Whiddon team members and Telstra Health representatives will be available all week to provide assistance as you begin using the new system in daily practice.

Thank you for your dedication, training, and teamwork in preparing for this moment. We’re confident this change will support even better care for our residents.

Dear Families, Friends & Representatives,

We wish to advise that improvement works will be taking place in the Sir David Martin basement carpark on Monday 16 February 2026 at 6am. This includes detailed cleaning, removal of existing bird deterrents and installation of new bird netting. The works will take around seven business days.

Impact:
The entire basement carpark will be closed and not accessible during this period.

What you need to do:
Please use alternative parking around the Glenfield facility until the works are complete.

Thank you for your patience and understanding. We’ll contact you once the project has concluded.

Kind regards,
The Whiddon Team

Dear Families, Friends & Representatives,

We are pleased to inform you that the COVID-19 outbreak in Whiddon Maclean has been officially declared over.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,

– Whiddon