Year: 2026

Dear Team Members,

Over the past few months, we’ve undertaken a review and refresh of Whiddon’s strategic direction to ensure we remain responsive to the changing needs of our residents, clients, communities and the aged care sector.

The refreshed plan is built around five key strategic directions: Care, Sustainability, Our People, Community and Research.

Over the coming months, you’ll hear from members of the Executive Team as we explore each strategic direction in more detail, what it means for Whiddon, and most importantly, what it means for you and the people we serve every day.

Watch the video from our CEO, Chris Mamarelis here https://youtu.be/kLaD8Q87ioQ and read the Strategic Plan here: https://tinyurl.com/48r435t4

Dear Families and Representatives,

Dear Team,

We’re now moving into the hands-on stage of our transition. Next week:

• Care Plan Activity: Selected RNs will begin entering Care Plans into Clinical Manager.
• Systems in Parallel: Both AutumnCare and Clinical Manager will run side-by-side to ensure accuracy and consistency.
• Onsite Support: Robynne from the quality team will be on hand to provide guidance and answer questions.

This is a crucial phase, and your dedication will help us stay on track. Thank you to everyone for your focus and teamwork.

Dear Residents, Families, Friends & Representatives,

Please be advised that we are currently experiencing a COVID-19 outbreak.

We have 9 confirmed cases within Federation Lodge. All residents throughout the home have been tested. We are working with the Public Health Unit to manage the situation appropriately.

Please be assured that we have implemented our outbreak management plan, including enhanced infection control measures, monitoring, and support for affected residents.

All visitors are encouraged to consider postponing any visits if they are unwell or experiencing any flu-like symptoms. The safety of our residents and team members is our number one priority.

We thank everyone for their support and understanding while our team manage this outbreak.

The Whiddon Team

Dear Residents, Families, and Carers,

We are pleased to inform you that we are transitioning to a new clinical documentation system called Clinical Manager.

This change will bring several important benefits, including:

• Simpler and clearer clinical documentation, which will help our staff spend more time focusing on care.
• Improved communication within our team, ensuring care is informed, consistent, and responsive.
• Mobile point-of-care documentation, allowing our staff to record care in real time using a secure mobile app.
• Updates sent to the person responsible (via email or SMS), including non-urgent information, where appropriate. Please note – the updates are sent from a system. If you have any enquiries, please contact your RSM.

Please be assured that in the case of any emergency, we will always call you directly.

We are committed to delivering the highest standard of care, and this new system is an important step in continuing to improve how we support you and your loved ones.

If you have any questions about this change, please don’t hesitate to contact us.

Whiddon Temora

Dear Team,

Next week marks the first big step in our transition to Clinical Manager. Here’s what you can expect:

• Training: Selected RNs will complete a 3-hour online CarePlan training session to prepare for CarePlan updates.
• Data Migration: Resident Demographic data will be migrated into Telstra Health. Selected RNs will be spending the next 2 weeks to get all information in the Clinical Manager system.

Your cooperation and focus are key to getting us off to a strong start. Thank you for your continued support as we move forward.

Whiddon Temora

Hi Team,

We have updated two important documents to help team members understand upcoming payroll and superannuation changes actioned from 1 July 2026.

The Payday Super Update explains the new requirement for super contributions to be paid at the same time as wages, while the Payroll and Compliance Changes document outlines key updates affecting payroll processes, tax obligations and superannuation reporting.

We encourage all team members to review both documents to stay informed about what these changes mean and what to expect.

Please see links here:

• Whiddon Payroll Changes
• Whiddon Payday Super

Regards,
Whiddon

Dear Residents and Families,

I am pleased to announce that following a recent recruitment process involving both internal and external applicants, Karuna Banakar has been appointed as the Leisure and Wellbeing Coordinator for Taylor House, effective 27 July 2026.

She will receive handover from outgoing Leisure and Well Being Co-ordinator, Kim Ryan who will then be in well-earned long service leave and heading to happy retirement.

Karuna has demonstrated a strong commitment to our resident’s engagement and team, and I am confident she will make a valuable contribution in her new role.

I am also delighted to share that Lavani Lee will be stepping into the role of Relationship-Based Care (RBC) Coordinator for Taylor House, taking over from Karuna. Lavani brings valuable experience and dedication to the position, and we look forward to her continued success in this important role.

Kind Regards,
Nish Gautam
Residential Services Manager

Dear Team,

This is the week we’ve been working towards! From Tuesday, 21st July, we will officially be going live with Telstra Health – Clinical Manager.

Whiddon team members and Telstra Health representatives will be available all week to provide assistance as you begin using the new system in daily practice.

Thank you for your dedication, training, and teamwork in preparing for this moment. We’re confident this change will support even better care for our residents.

Dear Residents, Families, and Carers,

Next week, Whiddon Easton Park Units will officially begin using the new Clinical Manager system. This is an exciting milestone that will help us deliver care in a more consistent and efficient way.

You may see staff using the system on mobile phones, tablets or computers, but please be assured that your care will continue as usual. The new system is designed to help our team look after you even better.

Thank you for your patience and support as we move to this new way of working. If you have any questions, please contact your local team.

Note – Please do not reply to this message, as the inbox is not monitored. If you have any questions, please contact your RSM.

Whiddon – Easton Park – EPU