Author: Hansel Almeida

Dear consumers, families, and carers,

Next week, our Whiddon home will officially begin using the new Clinical Manager system. This is an exciting milestone that will help us deliver care in a more consistent and efficient way.

You may see staff using the system on tablets or computers, but please be assured that your care will continue as usual. The new system is designed to help our team look after you even better.

Thank you for your patience and support as we move to this new way of working.

Note – Please do not reply to this message, as the inbox is not monitored. If you have any questions, please contact your RSM. 

– Whiddon

Dear Team,

This is the week we’ve been working towards! From Monday, 16th – Thursday 19th February, we will officially be going live with Telstra Health – Clinical Manager.

Whiddon team members and Telstra Health representatives will be available all week to provide assistance as you begin using the new system in daily practice.

Thank you for your dedication, training, and teamwork in preparing for this moment. We’re confident this change will support even better care for our residents.

Dear Families, Friends & Representatives,

We wish to advise that improvement works will be taking place in the Sir David Martin basement carpark on Monday 16 February 2026 at 6am. This includes detailed cleaning, removal of existing bird deterrents and installation of new bird netting. The works will take around seven business days.

Impact:
The entire basement carpark will be closed and not accessible during this period.

What you need to do:
Please use alternative parking around the Glenfield facility until the works are complete.

Thank you for your patience and understanding. We’ll contact you once the project has concluded.

Kind regards,
The Whiddon Team

Dear Team,

This week is all about building skills and confidence in the new system:

• Care Plans: Work continues for selected RNs.
• Training:
  • Tuesday, 10th Feb 2026: RN Training
  • Wednesday, 11th Feb 2026: EN Training • Care Keeper Training • Incident Management
  • Thursday, 12th Feb 2026: Care Keeper Training
  • Friday, 13th Feb 2026: Care Keeper Training • Incident Management
• Support: Telstra Health representatives and Whiddon team members will be available during the week for support.

WE NEED YOU! We’re inviting Change Champions to help with the rollout of Clinical Manager and Care Keeper. Interested in helping? Reach out to your RSM or view the posters around your home. As a thank you for time and support, we have some incentives in store!

We’re moving closer to go-live! Thank you for your continued effort and commitment as we build our readiness.

Dear Families, Friends and Representatives,

We would like to inform you that a burst water main in Kyogle’s water supply is currently being attended to by the council.

As a result, full water use is now available but limited at Whiddon Kyogle until further notice.

Please be assured that we have plenty of drinking water and water available for cooking and showering during this time.

Thank you for your understanding while this issue is being resolved.

Kind regards,
Whiddon Kyogle

Dear Team,

We’re now moving into the hands-on stage of our transition. This week:

• CarePlan Completion: Selected RNs will begin entering CarePlans into Clinical Manager.
• Systems in Parallel: Both AutumnCare and Clinical Manager will run side-by-side to ensure accuracy and consistency.
• Onsite Support: Robynne from the quality team will be on hand throughout the week to provide guidance and answer questions.

This is a crucial phase, and your dedication will help us stay on track.

Please make sure to keep an eye out for upcoming training sessions.

Thank you to everyone for your focus and teamwork.

Dear Families, Friends and Representatives,

We are pleased to inform you that we are transitioning to a new clinical documentation system called Clinical Manager.

This change will bring several important benefits, including:

• Simpler and clearer clinical documentation, which will help our staff spend more time focusing on care.
• Improved communication within our team, ensuring care is informed, consistent, and responsive.
• Mobile point-of-care documentation, allowing our staff to record care in real time using a secure mobile app.
• Updates sent to the person responsible (via email or SMS), including non-urgent information, where appropriate. Please note – the updates are sent from a system. If you have any enquiries, please contact your RSM.

Please be assured that in the case of any emergency, we will always call you directly.

We are committed to delivering the highest standard of care, and this new system is an important step in continuing to improve how we support you and your loved ones.

If you have any questions about this change, please don’t hesitate to contact us. 

Dear Team,

This week marks the first big step in our transition to Clinical Manager. Here’s what you can expect:

• Training: Relevant team members will complete a CarePlan training session to prepare for CarePlan updates starting next week.
• Data Migration: Resident Demographic data will be migrated into Telstra Health. Selected team members will be spending the next 2 weeks to get all information in the Clinical Manager system.

For more information, click here to view the poster.

Your cooperation and focus this week are key to getting us off to a strong start. Thank you for your continued support as we move forward.

Dear Families, Friends & Representatives,

We are pleased to inform you that the COVID-19 outbreak in Whiddon Easton Park Units has been officially declared over.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,

– Whiddon

Dear Families, Friends & Representatives,

We are writing to inform you that we continue to have positive cases of COVID-19 in our Whiddon Easton Park Units home.

Visitors are still welcome, but please note that we kindly require N95 masks to be worn at all times while inside the home.

If you are unwell or have any flu-like symptoms, please do not visit the home.  

We thank everyone for their support and understanding while our team manages this outbreak.

The Whiddon Team