Author: Hansel Almeida

Dear Families, Friends & Representatives,

We are pleased to inform you that the COVID-19/ARI outbreak in Whiddon Belmont (Moonyah level 1 and Block 3 rooms) has been officially declared over.

Normal visiting arrangements will remain in place. If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,
– Whiddon

Dear Families, Friends and Representatives,

We would like to inform you about a technical issue that has recently been identified regarding the TV/Foxtel outage in our EPU home. Our team is working as quickly as possible to resolve this.

To fix the problem, a technician will need to check all TVs in the home, visiting each room individually. We plan to start these checks as soon as we can arrange for the technician to be on site. A Whiddon team member will accompany the technician during the process.

We sincerely apologise for any inconvenience this may cause you or your loved one. Please rest assured that resolving this matter is a priority, and we’re doing everything we can to address it promptly.

Thank you for your understanding and support.

Regards,
Cheryl Standring
Residential Services Manager – EPU

Dear Families, Friends & Representatives,

Please be advised that we currently have 3 confirmed cases of Influenza A at our Whiddon Easton Park – Arthur Webb Court home. Two affected residents are located on Level 1, and one resident is located in the Level 2 Pink Area.

To ensure the safety and wellbeing of all residents, we respectfully request that all visitors and family members adhere to the facility’s recommendation to wear a mask while inside the premises. This precaution is essential in helping to prevent cross-transmission.

If you are unwell or have any flu-like symptoms, please do not visit the home.  

We thank everyone for their support and commitment to resident and employee safety.

– The Whiddon Team

Dear Team,

This is the week we’ve all been working towards – a major milestone for our site and for the organisation! On Thursday, 20th November, we officially go live with Clinical Manager.
The Project Team will be onsite all week to provide hands-on support as you begin using the new system in daily practice.

This is an exciting step forward, and your hard work, patience, and commitment throughout the preparation and training phases have been exceptional. Thank you for embracing the change, sharing feedback, and supporting one another.

Let’s celebrate this achievement together! It’s a big moment, and it wouldn’t have been possible without each of you. We’re confident that this transformation will help us deliver even better care and continue making a positive difference for our residents.

Dear consumers, families, and carers,

This Thursday, Whiddon Maclean Mareeba will officially begin using the new Clinical Manager system. This is an exciting milestone that will help us deliver care in a more consistent and efficient way.

You may see staff using the system on tablets or computers, but please be assured that your care will continue as usual. The new system is designed to help our team look after you even better.

Thank you for your patience and support as we move to this new way of working.

Note – Please do not reply to this message, as the inbox is not monitored. If you have any questions, please contact your RSM.

Dear Families, Friends and Representatives,

We would like to inform you that Origin Energy has scheduled a planned power outage on Sunday, 9th November 2025, between 10:30am and 2:00pm.

During this time, our generator will be operating to support essential services only. Please be assured that this will not affect the standard of care provided to our residents. Our team members are well-prepared and will continue to deliver safe and compassionate care throughout the outage.

Please note:

• Lifts will be out of service during the outage period.
• Our main phone line may be harder to reach, as it will be diverted to our emergency phone. We appreciate your patience and understanding if there are any delays in communication.

We want to reassure you that the wellbeing and safety of our residents remains our highest priority. If you have any questions or would like further information, please don’t hesitate to contact us before the scheduled outage.

Warm regards,
Christine Marando
Residential Services Manager

Dear consumers, families, and carers,

We are pleased to inform you that we are transitioning to a new clinical documentation system called Clinical Manager.

This change will bring several important benefits, including:

• Simpler and clearer clinical documentation, which will help our staff spend more time focusing on care.
• Improved communication within our team, ensuring care is informed, consistent, and responsive.
• Mobile point-of-care documentation, allowing our staff to record care in real time using a secure mobile app.
• Updates will be sent to the person responsible (via email or SMS), including non-urgent information where appropriate. Please note; these messages are system-generated and cannot be replied to. If you have any enquiries, please contact your RSM directly.

Please be assured that in the case of any emergency, we will always call you directly.

We are committed to delivering the highest standard of care, and this new system is an important step in continuing to improve how we support you and your loved ones.

If you have any questions about this change, please don’t hesitate to contact us

– Whiddon

Dear Families, Friends & Representatives,

Following consultation with the Public Health Unit, we are pleased to inform you that the Respiratory Syncytial Virus (RSV) in Whiddon Belmont has been officially declared over.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you for your patience and understanding.

Kind Regards,
– Whiddon

Dear Families Friends and Representatives,

We would like to inform you that a Robovacuum trial will be conducted in our Whiddon Easton Park – Arthur Webb Court home on Monday, October 20, 2025.

During this trial, the following machines will be in operation:

1. Cenobots SP50 – Sweep and vacuum cleaner
2. Ikitbot One – Compact 4-in-1 scrubber

This initiative is part of our ongoing efforts to enhance cleanliness and efficiency within the home. Please be mindful of the equipment in use during your visit.

Thank you for your cooperation.

AWC Team

Dear Volunteers,

We’re excited to share that volunteers now have access to MyLearning, our online training platform.

With MyLearning you can:

• Complete the training you need for your volunteer role.
• Stay prepared for the upcoming Aged Care Act requirements.
• Explore more than 90,000 courses across a wide range of topics – from professional development to personal interests.

Getting Started

Follow the step-by-step instructions here from our ICT team to log in and access MyLearning for the first time.

Coming soon!

In the future, you’ll also receive access to Microsoft Teams, which will make it easier to stay connected, engage with other volunteers, and enjoy Whiddon perks such as prize draws and special offers.

Thank you for being part of our volunteer community – we can’t wait to see you make the most of these new opportunities!

– Kind Regards,
Whiddon