Author: Hansel Almeida

Dear Families, Friends and Representatives,

Please be advised that if your loved one has an appointment in the community, it is the responsibility of the representative to arrange and provide transport.

If you are unable to attend and require a team member to escort your loved one, Whiddon is happy to arrange this. Please note, a fee will apply to cover staff time and associated costs.

For more information, please click here for the booking form and pricing details.

If you would like to be emailed a form, or prefer a physical copy, please contact the home.

Thank you for your understanding and cooperation.

Whiddon Moree

Dear Residents, Families, and Carers,

Next week, Whiddon Kelso will officially begin using the new Clinical Manager system. This is an exciting milestone that will help us deliver care in a more consistent and efficient way.

You may see staff using the system on mobile phones, tablets or computers, but please be assured that your care will continue as usual.

The new system is designed to help our team look after you even better.

Thank you for your patience and support as we move to this new way of working. If you have any questions, please contact your local team.

Note – Please do not reply to this message, as the inbox is not monitored. If you have any questions, please contact your RSM.

Regards,
Whiddon Kelso

Dear Team,

This is the week we’ve been working towards! From Tuesday, 24th March, we will officially be going live with Telstra Health – Clinical Manager.

Whiddon team members and Telstra Health representatives will be available all week to provide assistance as you begin using the new systemin daily practice.

Thank you for your dedication, training, and teamwork in preparing for this moment.

We’re confident this change will support even better care for our residents.

Regards,
Whiddon Kelso

Dear Whiddon Maclean Families, Friends and Representatives,

We are advising Whiddon Maclean is currently affected by a Power Outage.

Rest assured that we are working to expedite any repairs, and we hope that the connection will be restored shortly.

We will update you as soon as we have further details. Thank you for your patience.

The Whiddon Team

Dear Families and Representatives,

Please be advised that all residents are due to receive their annual influenza (Fluvax) vaccination.

To proceed, we require consent from the resident’s responsible person.

You can provide consent by either:

• Phoning Reception on (02) 6752 9200, Monday to Friday between 8:30am – 4:00pm, or
• Emailing l.paul@whiddon.com.au

Thank you for your ongoing support in keeping our residents safe and well.

Regards,
Whiddon

Dear Families, Friends & Representatives,

Our Whiddon Easton Park EPU Mallam Wing will soon be undergoing a full changeover of the glass in all windows, including the bedrooms and all living areas.

Kind regards,
The Whiddon Team

Dear Team,

We’re now moving into the hands-on stage of our transition. This week:

• Care Plan Activity: Selected RNs will begin entering Care Plans into Clinical Manager.
• Systems in Parallel: Both AutumnCare and Clinical Manager will run side-by-side to ensure accuracy and consistency.
• Onsite Support: Robynne from the quality team will be on hand throughout the week to provide guidance and answer questions.

This is a crucial phase, and your dedication will help us stay on track. Thank you to everyone for your focus and teamwork.

Regards,
Whiddon Kelso

Dear Residents, Families, and Carers,

We are pleased to inform you that we are transitioning to a new clinical documentation system called Clinical Manager.

This change will bring several important benefits, including:

• Simpler and clearer clinical documentation, which will help our staff spend more time focusing on care.
• Improved communication within our team, ensuring care is informed, consistent, and responsive.
• Mobile point-of-care documentation, allowing our staff to record care in real time using a secure mobile app.
• Updates sent to the person responsible (via email or SMS), including non-urgent information, where appropriate. Please note – the updates are sent from a system. If you have any enquiries, please contact your RSM.

Please be assured that in the case of any emergency, we will always call you directly.

We are committed to delivering the highest standard of care, and this new system is an important step in continuing to improve how we support you and your loved ones.

If you have any questions about this change, please don’t hesitate to contact us.

Kind Regards,
The Whiddon Kelso Team

Dear Team,

This week marks the first big step in our transition to Clinical Manager. Here’s what you can expect:

• Training: Selected RNs will complete a 3-hour online CarePlan training session to prepare for CarePlan updates starting next week.
• Data Migration: Resident Demographic data will be migrated into Telstra Health . Selected RNs will be spending the next 2 weeks to get all information in the Clinical Manager system.

Your cooperation and focus this week are key to getting us off to a strong start. Thank you for your continued support as we move forward.

Dear Families, Friends & Representatives,

We are pleased to advise the planned works have now been completed and the underground car park at Sir David Martin Home is open.

Thank you for your patience and understanding, as we appreciate the significant impact to available parking spaces during this time.

Kind regards,
The Whiddon Team