Author: Hansel Almeida

Dear Families, Friends and Representatives,

I would like to introduce myself. My name is Nish Gautam and I am pleased to share that I have commenced this week as the Residential Services Manager for Taylor House.

Over the coming days, I will be receiving a full handover from Lynda Neil and taking the opportunity to get to know our residents, families, and the Taylor House team.

As we enter the festive season, I look forward to meeting many of you during the daily walkarounds and during the Christmas Lunch for our residents on 17th of December.

I also warmly invite you to our Family and Friends Meeting will occur on Tuesday, 6 January 2025 at 10:30am.

I look forward to working together and ensuring high quality care for our residents.

Wishing you happy festive season and new year.

Warm Regards,
Nish Gautam
Residential Services Manager | Whiddon Easton Park – Taylor House

Dear Families, Friends & Representatives,

Please be advised that we currently have a Respiratory Syncytial Virus (RSV) outbreak in Whiddon Casino.

To assist in controlling the outbreak, we strongly encourage you to delay your visit where possible to protect your own wellbeing and to avoid any further potential spread.

Surgical masks are to be worn by all visitors. Please also attend to hand hygiene when entering the home.

Please note: If you are unwell or have any flu-like symptoms, we ask that you please do not visit the home.

The families of residents who have tested positive will be contacted directly by the team.

We appreciate your understanding and support. Our team is here to provide the best possible care for your loved ones and we are confident that we can manage this outbreak effectively.

– The Whiddon Team

Dear Families, Friends & Representatives,

Due to an issue with our temporary generator, power is currently unavailable at Sir David Martin Home. A replacement generator is on its way to the campus, and we expect power to be restored within approximately two hours.

Dear Families, Friends & Representatives,

We are pleased to inform you that the Influenza A outbreak in Whiddon Easton Park – Arthur Webb Court has been officially declared over.

Please note, Surgical Masks are no longer required when visiting the home.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,
– Whiddon

Dear Residents, Families and Representatives,

Dear Families, Friends & Representatives,

We are pleased to inform you that the COVID-19/ARI outbreak in Whiddon Belmont (Moonyah level 1 and Block 3 rooms) has been officially declared over.

Normal visiting arrangements will remain in place. If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,
– Whiddon

Dear Families, Friends and Representatives,

We would like to inform you about a technical issue that has recently been identified regarding the TV/Foxtel outage in our EPU home. Our team is working as quickly as possible to resolve this.

To fix the problem, a technician will need to check all TVs in the home, visiting each room individually. We plan to start these checks as soon as we can arrange for the technician to be on site. A Whiddon team member will accompany the technician during the process.

We sincerely apologise for any inconvenience this may cause you or your loved one. Please rest assured that resolving this matter is a priority, and we’re doing everything we can to address it promptly.

Thank you for your understanding and support.

Regards,
Cheryl Standring
Residential Services Manager – EPU

Dear Families, Friends & Representatives,

Please be advised that we currently have 3 confirmed cases of Influenza A at our Whiddon Easton Park – Arthur Webb Court home. Two affected residents are located on Level 1, and one resident is located in the Level 2 Pink Area.

To ensure the safety and wellbeing of all residents, we respectfully request that all visitors and family members adhere to the facility’s recommendation to wear a mask while inside the premises. This precaution is essential in helping to prevent cross-transmission.

If you are unwell or have any flu-like symptoms, please do not visit the home.  

We thank everyone for their support and commitment to resident and employee safety.

– The Whiddon Team

Dear Team,

This is the week we’ve all been working towards – a major milestone for our site and for the organisation! On Thursday, 20th November, we officially go live with Clinical Manager.
The Project Team will be onsite all week to provide hands-on support as you begin using the new system in daily practice.

This is an exciting step forward, and your hard work, patience, and commitment throughout the preparation and training phases have been exceptional. Thank you for embracing the change, sharing feedback, and supporting one another.

Let’s celebrate this achievement together! It’s a big moment, and it wouldn’t have been possible without each of you. We’re confident that this transformation will help us deliver even better care and continue making a positive difference for our residents.

Dear consumers, families, and carers,

This Thursday, Whiddon Maclean Mareeba will officially begin using the new Clinical Manager system. This is an exciting milestone that will help us deliver care in a more consistent and efficient way.

You may see staff using the system on tablets or computers, but please be assured that your care will continue as usual. The new system is designed to help our team look after you even better.

Thank you for your patience and support as we move to this new way of working.

Note – Please do not reply to this message, as the inbox is not monitored. If you have any questions, please contact your RSM.