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An update to our Whiddon Resident Handbook

Dear residents, families and representatives,

With the new aged care reforms now in effect, we’ve updated our Resident Handbook to reflect these changes. The handbook is an important resource, providing information about our purpose and values, approach to care, code of conduct, and practical details such as accommodation, safety, security and medical care at Whiddon.

In addition, you’ll also find updates on:

  • Aged Care Quality Standards
  • The new Statement of Rights
  • Complaints and feedback processes
  • Our commitment to clinical governance

You can access the digital version of the handbook here. If you’d prefer a printed copy, please contact your Residential Services Manager and we’ll arrange one for you.

As always, we welcome your feedback and questions and invite you to speak to your Residential Services Manager if you have any queries.

Thank you for being part of the Whiddon family. We remain committed to delivering the highest standard of care for our residents.

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Important Information regarding COVID-19 for Whiddon Easton Park Units Families, Friends & Representatives

Dear Families, Friends & Representatives,

Please be advised that we currently have confirmed cases of COVID-19 in our Whiddon Easton Park Units home.

Visitors are still welcome, but please note that we kindly require N95 masks to be worn at all times while inside the home.

If you are unwell or have any flu-like symptoms, please do not visit the home.  

We thank everyone for their support and commitment to resident safety.

The Whiddon Team

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Important information regarding reduction of parking spaces in Whiddon Easton Park

Dear Residents, Families & Friends,

Please be advised that due to planned works at our Easton Park home, we will experience a reduction in car park spaces.

  • When – Wednesday 14th January 2026
  • Where – Carpark Between Whiddon Easton Park Sir David Martin & Arthur Webb Court homes, and the main entry road in front of Arthur Webb Court.
  • Timing – reduction in carparking spaces all day – 6am to 3pm, Traffic management in place on the main entry road from 1pm to 3pm
  • Impacts
    • Carparking spaces will be barricaded in Red below no parking in this area from 6am to 3pm
    • Area shaded Blue will be reduce to one lane with traffic control in place from 1pm to 3pm

Thank you for your patience and understanding while we complete our planned works.

The Whiddon Team

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Update regarding COVID-19 for Whiddon Moree 12.01.26

Dear Families, Friends & Representatives,

We are pleased to inform you that the COVID-19 outbreak in Whiddon Moree has been officially declared over.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,

– Whiddon

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Important Information for Whiddon Largs Families, Friends & Representatives – 070126

Dear Families, Friends & Representatives,

Please be advised that we currently have 2 confirmed cases of COVID-19 in our home.

Visitors are still welcome, but please note that we kindly require N95 masks to be worn at all times while inside the home.

If you are unwell or have any flu-like symptoms, please do not visit the home.  

We thank everyone for their support and commitment to resident safety.

The Whiddon Team

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Update for Whiddon Easton Park – Taylor House Families, Friends and Representatives

Dear Families, Friends and Representatives,

I would like to introduce myself. My name is Nish Gautam and I am pleased to share that I have commenced this week as the Residential Services Manager for Taylor House.

Over the coming days, I will be receiving a full handover from Lynda Neil and taking the opportunity to get to know our residents, families, and the Taylor House team.

As we enter the festive season, I look forward to meeting many of you during the daily walkarounds and during the Christmas Lunch for our residents on 17th of December.

I also warmly invite you to our Family and Friends Meeting will occur on Tuesday, 6 January 2025 at 10:30am.

I look forward to working together and ensuring high quality care for our residents.

Wishing you happy festive season and new year.

Warm Regards,
Nish Gautam
Residential Services Manager | Whiddon Easton Park – Taylor House

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Important Information for Whiddon Casino Families, Friends & Representatives

Dear Families, Friends & Representatives,

Please be advised that we currently have a Respiratory Syncytial Virus (RSV) outbreak in Whiddon Casino.

To assist in controlling the outbreak, we strongly encourage you to delay your visit where possible to protect your own wellbeing and to avoid any further potential spread.

Surgical masks are to be worn by all visitors. Please also attend to hand hygiene when entering the home.

Please note: If you are unwell or have any flu-like symptoms, we ask that you please do not visit the home.

The families of residents who have tested positive will be contacted directly by the team.

We appreciate your understanding and support. Our team is here to provide the best possible care for your loved ones and we are confident that we can manage this outbreak effectively.

– The Whiddon Team

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Important Update for Whiddon Easton Park – Sir David Martin Residents, Families & Representatives

Dear Families, Friends & Representatives,

Due to an issue with our temporary generator, power is currently unavailable at Sir David Martin Home. A replacement generator is on its way to the campus, and we expect power to be restored within approximately two hours.

All residents are safe and secure, and an alternate dinner meal has been arranged. We’re keeping residents informed as we receive updates.

Thank you for your patience and understanding during this time. The safety and care of our residents remain our highest priority.

Regards,
Whiddon

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Impoprtant Update for Whiddon Easton Park – Arthur Webb Court Residents, Families & Representatives

Dear Families, Friends & Representatives,

We are pleased to inform you that the Influenza A outbreak in Whiddon Easton Park – Arthur Webb Court has been officially declared over.

Please note, Surgical Masks are no longer required when visiting the home.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,
– Whiddon

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Important Bushfire update for Whiddon Redhead Families & Representatives

Dear Residents, Families and Representatives,

We would like to provide an update following our earlier communication regarding the bushfire in the Redhead region. All our residents remain safe and well, and our team continues to monitor the situation closely in consultation with the SES.

The weather conditions are improving, and while smoke has eased, we are maintaining precautionary measures to ensure everyone’s safety and comfort. We have welcomed our families and visitors back into our home.

Rest assured that we will continue to keep a close eye on developments and provide further updates if anything changes.

Thank you for your ongoing understanding and support during this time.
The Whiddon Team