Author: Hansel Almeida

Dear Families, Friends & Representatives,

Please be advised that we currently have a Respiratory Syncytial Virus (RSV) outbreak in Whiddon Kyogle.

To assist in controlling the outbreak, we strongly encourage you to delay your visit where possible to protect your own wellbeing and to avoid any further potential spread.

Surgical masks are to be worn by all visitors. Please also attend to hand hygiene when entering the home.

Please note: If you are unwell or have any flu-like symptoms, we ask that you please do not visit the home.

We appreciate your understanding and support. Our team is here to provide the best possible care for your loved ones and we are confident that we can manage this outbreak effectively.

– The Whiddon Team

Dear Team Taylor House,

As you are aware, we currently have confirmed cases of Rhinovirus at Taylor House and some residents experiencing flu like symptoms.

As a precaution, please note all visitors and employees of Taylor House are required to wear a surgical mask in all wings.

Please do not attend work if you have got flu like symptoms and inform RN/Admin or management. Everyone is also encouraged to get their flu vaccination if not already.

Thank you for your cooperation in keeping everyone safe.

– Nish Gautam
Residential Services Manager

Dear Families and Representatives,

Please be advised that we currently have confirmed cases of Rhinovirus at Whiddon Easton Park – Taylor House.

All visitors are encouraged to consider postponing any visits if they are unwell or experiencing any flu-like symptoms. The safety of our residents and team members is our number one priority.

As a precaution, please note all visitors and employees Taylor House are required to wear a surgical mask.

Thank you for your cooperation in keeping everyone safe.

–  Whiddon Easton Park – Taylor House

Hi team,

A heads up from the team, shift bidding pilot at Redhead. We wanted to make sure you heard this from us directly. From the third week of June, we are running a pilot at Redhead to test a new way for employees to see and apply for available shifts through Humanforce.

This is a Redhead-only pilot at this stage. Nothing is changing at your home right now. The purpose of the pilot is to test the process in one location first, listen carefully to employee feedback, and understand what works and what may need to be refined. Any learnings from Redhead will be considered before any decisions are made about what happens more broadly.

We will communicate with you again before anything changes at your site, and what we share will reflect what we actually heard and learned from Redhead. If you have Questions in the meantime, please speak to your manager.

Kind Regards,
Rebecca Adams
Chief Financial Officer

Dear Team,

We’re now moving into the hands-on stage of our transition. Next week:

• Care Plan Activity: CCC/CSM and selected RNs will begin entering Care Plans into Clinical Manager.
• Systems in Parallel: Both AutumnCare and Clinical Manager will run side-by-side to ensure accuracy and consistency.
• Onsite Support: Robynne from the quality team will be on hand to provide guidance and answer questions.

This is a crucial phase, and your dedication will help us stay on track. Thank you to everyone for your focus and teamwork.

– Whiddon

Dear Families and Visitors,

This message is a friendly reminder that all visitors attending our facility are required to sign in upon entry to the home. This process is an important part of maintaining the safety, security, and wellbeing of our residents, staff, and visitors.

We also ask that all children visiting the facility are supervised by a responsible adult at all times whilst onsite. This is to ensure the safety of both the children and our residents and to maintain a calm and respectful environment throughout the home.

We appreciate your cooperation and ongoing support in helping us provide a safe and welcoming environment for everyone.

Kind Regards
– The Whiddon Moree Team

Dear Families, Friends & Representatives,

We are pleased to inform you that the COVID-19 outbreak in Whiddon Wee Waa has been officially declared over.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,

– Whiddon

Dear Team,

We’re now moving into the hands-on stage of our transition. Next week:

• Care Plan Activity: Selected RNs will begin entering Care Plans into Clinical Manager.
• Systems in Parallel: Both AutumnCare and Clinical Manager will run side-by-side to ensure accuracy and consistency.
• Onsite Support: Robynne from the quality team will be on hand to provide guidance and answer questions.

This is a crucial phase, and your dedication will help us stay on track. Thank you to everyone for your focus and teamwork.

Whiddon Easton Park – Arthur Webb Court

Dear Families, Friends & Representatives,

We are pleased to advise our Rhinovirus outbreak at Whiddon Easton Park – EPU has officially been declared over.

Masks are no longer required. If you are unwell, or experiencing flu-like symptoms, please consider postponing your visit. The safety of our residents and team members is our number one priority.

We thank everyone for their support and understanding while our team managed this outbreak.

Whiddon Easton Park – EPU Team

Dear Residents, Families, and Carers,

Exciting News: We’re Moving to a New Clinical System

We are pleased to inform you that we are transitioning to a new clinical documentation system called Clinical Manager.

This change will bring several important benefits, including:

• Simpler and clearer clinical documentation, which will help our staff spend more time focusing on care.
• Improved communication within our team, ensuring care is informed, consistent, and responsive.
• Mobile point-of-care documentation, allowing our staff to record care in real time using a secure mobile app.
• Updates sent to the person responsible (via email or SMS), including non-urgent information, where appropriate. Please note – the updates are sent from a system. If you have any enquiries, please contact your RSM.

Please be assured that in the case of any emergency, we will always call you directly.

We are committed to delivering the highest standard of care, and this new system is an important step in continuing to improve how we support you and your loved ones.

If you have any questions about this change, please don’t hesitate to contact us.