Author: Hansel Almeida

Dear Residents, Families, Friends & Representatives

Please be aware that Whiddon has a planned phone outage this Saturday to conduct essential upgrades. Details of the outage are below.

Date: Saturday 14^th December 2024

Time: 8:30pm – 4.00am (please note these times may vary)

What is happening? All phone lines (including resident phones) at all homes will be unable to make outbound calls or receive incoming calls.

During the outage, we have emergency phone procedures and diversions in place. If you need to contact us urgently during the outage, the phone lines at our Homes will be directed to a mobile phone number. If the phone is not answered, please leave a message and we will call you back as soon as possible.

We have planned the outage at a time to ensure minimal impact to our residents and employees.

We thank you for your understanding and patience as we complete these important upgrades to our systems.

The Whiddon Team

Dear Families, Friends and Representatives

We are pleased to share that the internet and networking issues impacting Temora Narraburra and Greenstone Lodge have now been resolved and expect to return to our normal operating conditions.

We apologise for any inconvenience caused and thank you for your patience during this time.

The Whiddon Team

Dear Families, Friends and Representatives

We are currently experiencing intermittent disruption to our phone lines at Temora due to recent storms.
If you are unable to get through to us, we will receive a record of your number and will return your call as soon as possible.
We are working to resolve this issue asap, thank you for your understanding.

The Whiddon Team

Dear Families, Friends and Representatives

Over the recent weeks we have been making improvements to our Wi-Fi system however we have experienced some complications that have affected our phone lines.

There should be minimal disruption to incoming calls as the usual contacts have been diverted to our emergency mobile phone system.

There may be some intermittent delay in answering calls due to high volume of calls coming in.

Calling us back for non-urgent matters would be greatly appreciated.

Please accept our apologies if this has affected your calls to the service in recent days.

The Whiddon Team

Dear Families, Friends and Representatives

Please be advised that the phones are out of service in Taylor House Level 1. This affects sections Christie level 1, Coates Wing and Straughen level 1.

If you need to contact the home, please call the registered nurse using the following numbers:
Christie 1 RN – 0409925054
Coates RN – 0437786189

We sincerely apologise for any inconvenience caused and look forward to an early resolution. Thank you for your patience and understanding.

The Whiddon Team

Dear Families, Friends, Representatives

We are pleased to advise that the lift in Arthur Webb Court is now in service. Thank you for your patience.

The Whiddon Team

Dear Families, Friends and Representatives

Whiddon Redhead is currently experiencing increased cases of COVID-19 in its facilities and our outbreak management plan has been put in place.
Next of Kin of Residents impacted will be contacted individually and those residents will be isolated in their rooms.
All visitors will be asked to wear a mask with some areas having increased personal protective equipment and visit in rooms only whilst we have active cases.

We thank everyone for their support and understanding while our staff manage the situation.

Whiddon Redhead Management

Dear Families, Friends, Representatives and Team Members

Please be advised that the lift in Arthur Webb Court remains out of service. We apologise for the extended delay in fixing this issue.  The service company have advised of some trouble obtaining the part required.

We sincerely apologise for this ongoing issue and will keep you updated with any information we receive.  Thank you for your patience and understanding with this.

The Whiddon Team

Dear Families, Friends and Representatives

Due to the severe thunderstorm, our front door is not operational at the moment.  Please enter via the basement until further notice.

Continue to drive past Main entrance towards the basement driveway to your left. Continue down the driveway and you will reach the basement door.

We are working to resolve this issue and thank everyone for their patience and understanding while this is being resolved.

Whiddon Maclean Management

Dear Families, Friends and Representatives

Please be advised that the phones are out of service in Taylor House Level 1. This affects sections Christie level 1, Coates Wing and Straughen level 1.

If you need to contact the home, please call the registered nurse using the following numbers:
Christie 1 RN – 0409925054
Coates RN – 0437786189

We sincerely apologise for any inconvenience caused and look forward to an early resolution. Thank you for your patience and understanding.

The Whiddon Team