Category: Uncategorized

Dear consumers, families, and carers,

Next week, our Whiddon home will officially begin using the new Clinical Manager system. This is an exciting milestone that will help us deliver care in a more consistent and efficient way.

You may see staff using the system on tablets or computers, but please be assured that your care will continue as usual. The new system is designed to help our team look after you even better.

Thank you for your patience and support as we move to this new way of working.

Note – Please do not reply to this message, as the inbox is not monitored. If you have any questions, please contact your RSM. 

– Whiddon

Dear Team,

This is the week we’ve been working towards! From Monday, 16th – Thursday 19th February, we will officially be going live with Telstra Health – Clinical Manager.

Whiddon team members and Telstra Health representatives will be available all week to provide assistance as you begin using the new system in daily practice.

Thank you for your dedication, training, and teamwork in preparing for this moment. We’re confident this change will support even better care for our residents.

Dear Families, Friends & Representatives,

We wish to advise that improvement works will be taking place in the Sir David Martin basement carpark on Monday 16 February 2026 at 6am. This includes detailed cleaning, removal of existing bird deterrents and installation of new bird netting. The works will take around seven business days.

Impact:
The entire basement carpark will be closed and not accessible during this period.

What you need to do:
Please use alternative parking around the Glenfield facility until the works are complete.

Thank you for your patience and understanding. We’ll contact you once the project has concluded.

Kind regards,
The Whiddon Team

Dear Families, Friends & Representatives,

We are pleased to inform you that the COVID-19 outbreak in Whiddon Maclean has been officially declared over.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,

– Whiddon

Dear Team,

This week is all about building skills and confidence in the new system:

• Care Plans: Work continues for selected RNs.
• Training:
  • Tuesday, 10th Feb 2026: RN Training
  • Wednesday, 11th Feb 2026: EN Training • Care Keeper Training • Incident Management
  • Thursday, 12th Feb 2026: Care Keeper Training
  • Friday, 13th Feb 2026: Care Keeper Training • Incident Management
• Support: Telstra Health representatives and Whiddon team members will be available during the week for support.

WE NEED YOU! We’re inviting Change Champions to help with the rollout of Clinical Manager and Care Keeper. Interested in helping? Reach out to your RSM or view the posters around your home. As a thank you for time and support, we have some incentives in store!

We’re moving closer to go-live! Thank you for your continued effort and commitment as we build our readiness.

Dear Families, Friends & Representatives,

Please be advised that the phone system is currently unavailable at Whiddon Belmont. 

All direct numbers to our residents will be unavailable. We are working hard towards rectifying the situation. 

For any urgent calls, please contact 0417 994 520.

We will advise when the systems are back up and running.

Thank you for your understanding.

The Whiddon Team

Dear Families, Friends & Representatives,

Please be advised that we are currently experiencing an Influenza A outbreak at our care home.

To ensure the safety and wellbeing of all residents, we respectfully request that all visitors and family members adhere to the facility’s recommendation to wear a mask while inside the premises. This precaution is essential in helping to prevent cross-transmission.

If you are unwell or have any flu-like symptoms, please do not visit the home.  

We thank everyone for their support and commitment to resident and employee safety.

– The Whiddon Team

Dear Families, Friends and Representatives,

We would like to inform you that a burst water main in Kyogle’s water supply is currently being attended to by the council.

As a result, full water use is now available but limited at Whiddon Kyogle until further notice.

Please be assured that we have plenty of drinking water and water available for cooking and showering during this time.

Thank you for your understanding while this issue is being resolved.

Kind regards,
Whiddon Kyogle

Dear Team,

We’re now moving into the hands-on stage of our transition. This week:

• CarePlan Completion: Selected RNs will begin entering CarePlans into Clinical Manager.
• Systems in Parallel: Both AutumnCare and Clinical Manager will run side-by-side to ensure accuracy and consistency.
• Onsite Support: Robynne from the quality team will be on hand throughout the week to provide guidance and answer questions.

This is a crucial phase, and your dedication will help us stay on track.

Please make sure to keep an eye out for upcoming training sessions.

Thank you to everyone for your focus and teamwork.

Good morning Whiddon Maclean families, friends and representatives,

We are advising that we currently have one resident who has tested positive for COVID‑19. The resident is being closely monitored and supported by our care team.

To help keep everyone safe, all employees and visitors are required to wear N95 masks while on site until further notice.

At this stage, RAT testing is not required for staff or visitors.

We kindly ask everyone to continue being mindful of infection control practices, including good hand hygiene and the correct use of PPE. These small actions make a big difference in protecting our residents, families, and staff.

Please be assured that we are monitoring the situation closely and will notify you of any changes. If you are unwell or have any flu-like symptoms, please do not visit the home.  

Thank you for your understanding and ongoing support during this time. Our team remains fully committed to providing the utmost care, comfort, and support to your loved ones.

If you have any questions or concerns, please don’t hesitate to reach out.