Whiddon commsDear Families, Friends and Representatives
We are pleased to share that the internet and networking issues impacting Temora Narraburra and Greenstone Lodge have now been resolved and expect to return to our normal operating conditions.
We apologise for any inconvenience caused and thank you for your patience during this time.
The Whiddon Team
Dear Families, Friends and Representatives
We are currently experiencing intermittent disruption to our phone lines at Temora due to recent storms.
If you are unable to get through to us, we will receive a record of your number and will return your call as soon as possible.
We are working to resolve this issue asap, thank you for your understanding.
The Whiddon Team
Dear Families, Friends and Representatives
Over the recent weeks we have been making improvements to our Wi-Fi system however we have experienced some complications that have affected our phone lines.
There should be minimal disruption to incoming calls as the usual contacts have been diverted to our emergency mobile phone system.
There may be some intermittent delay in answering calls due to high volume of calls coming in.
Calling us back for non-urgent matters would be greatly appreciated.
Please accept our apologies if this has affected your calls to the service in recent days.
The Whiddon Team
Dear Families, Friends and Representatives
Please be advised that the phones are out of service in Taylor House Level 1. This affects sections Christie level 1, Coates Wing and Straughen level 1.
If you need to contact the home, please call the registered nurse using the following numbers:
Christie 1 RN – 0409925054
Coates RN – 0437786189
We sincerely apologise for any inconvenience caused and look forward to an early resolution. Thank you for your patience and understanding.
The Whiddon Team
The mental health and wellbeing of everyone here at Whiddon is extremely important to us. The wellbeing of our people is a shared responsibility, and we want to use every tool available to us to ensure you’re all thriving.
We’ve partnered with Hapstar as our new employee assistance program (EAP) to provide health and wellbeing support with their online platform, app, and virtual therapy team that you can book online in real time.
Through Hapstar you can:
How can you access the new Hapstar EAP?
1. On your own personal Mobile Phone
2. Via a Whiddon Mobile phone or Tablet device –
3. Via a Whiddon PC –
Tap ‘Sign up’ with your @whiddon.com.au email address, then follow the one-time registration process.
Dear Families, Friends, Representatives
We are pleased to advise that the lift in Arthur Webb Court is now in service. Thank you for your patience.
The Whiddon Team
Dear Families, Friends and Representatives
Whiddon Redhead is currently experiencing increased cases of COVID-19 in its facilities and our outbreak management plan has been put in place.
Next of Kin of Residents impacted will be contacted individually and those residents will be isolated in their rooms.
All visitors will be asked to wear a mask with some areas having increased personal protective equipment and visit in rooms only whilst we have active cases.
We thank everyone for their support and understanding while our staff manage the situation.
Whiddon Redhead Management
Dear Families, Friends, Representatives and Team Members
Please be advised that the lift in Arthur Webb Court remains out of service. We apologise for the extended delay in fixing this issue. The service company have advised of some trouble obtaining the part required.
We sincerely apologise for this ongoing issue and will keep you updated with any information we receive. Thank you for your patience and understanding with this.
The Whiddon Team
Dear families, friends and representatives of Whiddon residents and clients,
As you may be aware, the Australian government has announced the shutdown of the 3G mobile phone network. This means that older mobile phones that only operate on the 3G network will no longer be able to make or receive calls, send texts, or access mobile data.
We understand this may affect some residents and home care clients who rely on their mobile phones to stay connected. We encourage you to check in with your loved ones to ensure their mobile phone is compatible with the newer 4G or 5G networks.
If their phone is not compatible, they will need to upgrade to a newer device. Many options are available, and your loved one’s current mobile network provider can assist with choosing a suitable replacement.
For more information about the 3G network shutdown, please visit the official government website:
https://www.infrastructure.gov.au/media-communications-arts/phone/mobile-services-and-coverage/3g-network-switch
– Whiddon
Dear Families, Friends and Representatives
Due to the severe thunderstorm, our front door is not operational at the moment. Please enter via the basement until further notice.
Continue to drive past Main entrance towards the basement driveway to your left. Continue down the driveway and you will reach the basement door.
We are working to resolve this issue and thank everyone for their patience and understanding while this is being resolved.
Whiddon Maclean Management