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Update for Mid-North Coast Home Care Clients – 22.05.2025

Dear Clients, 

An update on the flooding event occurring on the Mid-North Coast. 

We hope you are keeping safe and well during the current flood situation. 

For Wingham-based Clients: It appears that water levels have receded in Wingham overnight but SES have indicated that from lunch time today, water levels will likely rise again. Due to continued local SES evacuation warnings, all non-essential services remain cancelled at this time. 

Essential services (personal care, medication and welfare checks) will continue as long as it is safe to do so; however may also be cancelled if conditions worsen. Our Scheduling Team will contact you if there are any changes to essential services.  

For Laurieton-based Clients, Whiddon will continue with our home care services as long as it is safe to do so. If anything changes, we will be in touch with you. 

We will continue to call you each day to check in and see if there is anything we can do to support you during this time.

It’s important to continue to monitor: 

  • The Hazard Watch website for Wingham: link 
  • The Hazard Watch website for Laurieton: link and 
  • ABC News Radio for weather updates.  

For urgent situations, call the SES at 132 500 or dial 000 in an emergency.   

Take care, and we will keep you updated.  

Thank you
Whiddon Team 

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Important Update for Wingham Families – 22.05.2025

Dear Families, 

An update on the flooding event in the Wingham area.

All residents and staff at our Wingham Home remain safe and well and are in good spirits. It appears that water levels have receded overnight but SES have indicated that from midday today, water levels will likely rise again.  

Despite these local flooding and evacuation orders, the Residential Aged Care Home remains fully operational.  

There has been minor damage to storage areas, but the home has power, water, and phone services, and is well-stocked. However, mobile phone coverage may be impacted. 

Our team is closely monitoring the situation and following SES advice. 

If anything changes, we will update you immediately. While the phones are currently working, if you have trouble reaching the home, please call us on 1300 738 388 and we’ll pass on your message. 

Thank you for your patience and support during this time. 

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Important Comms for Largs Families – 21.05.2025

Dear Families, 

We want to reassure you that all residents and staff at our Largs Home are safe and well. 

Despite local flooding isolating the Home, all residents are well and the home remains fully operational. We are making the appropriate arrangements for staff. 

Our team is closely monitoring the situation and following SES advice. 

If anything changes, we will update you immediately. While the phones are currently working, if you have trouble reaching the home, please call us on 1300 738 388 and we’ll pass on your message. 

Thank you for your patience and support during this time. 

Whiddon Team

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Urgent Comms for Redhead Home Care Clients – 21.05.2025

Dear Clients,

We hope you are keeping safe and well as significant rainfall continues across the region.

It’s important to continue to monitor the Hazard Watch website (link) and ABC News Radio for weather updates. For urgent situations, call the SES at 132 500 or dial 000 in an emergency. 

Whiddon will continue with our home care services as long as it is safe to do so. If anything changes, we will be in touch with you.  

Take Care,
Whiddon Team

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Urgent Comms for Mid-North Coast Home Care Clients – 21.05.2025

Dear Clients,

We hope you are keeping safe and well during the current flood situation.

For Wingham-based Clients, due to local SES evacuation warnings, we have made the difficult decision to cancel all non-essential services at this time.

Essential services (personal care, medication and welfare checks) will continue as long as it is safe, however may also be cancelled if conditions worsen. Our Scheduling Team will contact you if there are any changes to essential services. 

For Laurieton-based Clients, Whiddon will continue with our home care services as long as it is safe to do so. If anything changes, we will be in touch with you.

We will be calling you each day to check-in and see if there is anything we can do to support you.  

It’s important to continue to monitor:

  • The Hazard Watch website for Wingham: link
  • The Hazard Watch website for Laurieton: link and
  • ABC News Radio for weather updates. 

For urgent situations, call the SES at 132 500 or dial 000 in an emergency.  

Take care and we will keep you updated.  

Thank you,
Whiddon Team

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Urgent Comms for Wingham Employees – 21.05.2025

Dear Team,

We want to reassure you that all residents and staff at our Wingham Home are safe and well.  

Despite local flooding and evacuation orders, our Home remains fully operational. There has been minor damage to storage areas, but the home has power, water, and phone services, and is well-stocked. Our team is closely monitoring the situation and following SES advice. 

Please take all necessary steps to stay safe this week and do not travel in your car if it is unsafe to do so. Please stay alert from updates from your RSM and from the local SES.  

Take care and we will keep you updated.  

Whiddon Management

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Urgent Comms for Wingham RAC Families – 21.05.2025

Dear Families, 

We want to reassure you that all residents and staff at our Wingham Home are safe and well. 

Despite local flooding and evacuation orders, the Residential Aged Care Home remains fully operational. There has been minor damage to storage areas, but the home has power, water, and phone services, and is well-stocked. Our team is closely monitoring the situation and following SES advice. 

If anything changes, we will update you immediately. While the phones are currently working, if you have trouble reaching the home, please call us on 1300 738 388 and we’ll pass on your message. 

Thank you for your patience and support during this time. 

Whiddon Team

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Urgent Update for Whiddon Easton Park – EPU Families, Friends and Representatives – 210525

Dear Families, Friends & Representatives,

We would like to provide an update to all families regarding a Gastroenteritis outbreak at Whiddon Easton Park.  We have experienced more cases in the home, now affecting floors L1 Mallam, L2B and level 3. Families of residents who are directly affected have been notified.

To assist in controlling the outbreak, we strongly encourage you to delay your visit where possible to protect your own wellbeing and to avoid any further potential spread.  If you are unwell or experiencing symptoms, please refrain from visiting the home.

If it is necessary that you visit, please wash your hands thoroughly with soap and water before visiting and when leaving the home. If you have any questions, please contact the nurse in charge.

Further updates will be provided in due course, and we thank you for your understanding during this time.

Regards,
Whiddon

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Urgent Flood Warning Update for Whiddon Home Care Clients – 20.05.25

Dear Home Care Clients,

We wish to inform you that there are currently flood warnings in place for certain areas of the Mid North Coast and Hunter regions in NSW.

The safety and wellbeing of our clients and employees is our priority and we are taking every effort to prepare for this weather situation.

We’re keeping a close eye on the conditions and following all guidance from the local SES.

In the very rare event that an evacuation is required, it is important you have a plan in place and know where you will go. We have created a Flood Preparation Checklist which you can view here.

In the event that you are unable to contact your Coordinator, you can call our team on 1300 738 388 and we will respond to your inquiry as soon as possible.

If you need urgent support, you can call the SES on 132 500 or in an emergency call 000. 

Please take care and stay safe,

The Whiddon Team

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Urgent Flood Warning Update for Whiddon Wingham Families, Friends and Representatives – 20.05.25

Dear Families, Friends and Representatives,

We wish to inform you that there are currently flood warnings in place for low-lying areas of Wingham. At this stage, our care home is not impacted.

The safety and wellbeing of our residents and employees is our priority and we are taking every effort to prepare for this weather situation.

We’re keeping a close eye on the conditions and following all guidance from the local SES. As a precaution, we are preparing food and essential supplies in case the situation extends.

In the very rare event that an evacuation is required, our teams are fully briefed on our Emergency Management Plans and will ensure that we keep you updated at every step of the way.

While we always welcome visitors at Whiddon, we encourage you to also prepare and stay safe, and to avoid travel to our home.

In the event that you are unable to contact your local Home, you can call our team on 1300 738 388 and we will respond to your inquiry as soon as possible.

Thank you for your attention to this important matter.

The Whiddon Team