Year: 2025

Dear Team Members, Families, Friends & Representatives of Whiddon Temora,

Due to the increased COVID-19 transmission circulating in the community, we are requesting for support to limit the number of visitors to our residents at any one time.

Visitors and team members are required to complete a Negative RAT prior to entry and wear the appropriate mask as advised by employees.

Families are encouraged to refrain from visiting their loved ones if they are feeling unwell to keep our residents and team members safe.

COVID-19 has now impacted our team members and we will be engaging additional support as needed.

We thank everyone for their support and understanding while our team continues to manage this exposure and outbreak.

The Whiddon Team

Dear Team Members, Families, Friends & Representatives of Whiddon Temora,

Please be advised that Whiddon Temora is currently experiencing a COVID-19 exposure and outbreak.

Covid Exposure at Whiddon Temora Narraburra Lodge – 1 resident in our Harmony Unit

Covid Outbreak at Whiddon Temora Greenstone Lodge with several residents testing positive.

Visitors and team members are required to complete a Negative RAT prior to entry and wear the appropriate mask as advised by employees.

Due to ongoing COVID-19 transmission in the community, families are encouraged to refrain from visiting their loved ones if they are feeling unwell to keep our residents and team members safe.

We thank everyone for their support and understanding while our team manage this exposure and outbreak.

The Whiddon Team

Dear Residents, Families and Employees,

I am writing to let you know that earlier today, we had an incident in our Memory Support Home at Whiddon Kelso. A resident in our MSU recently returned from an extended stay in hospital, and this morning exhibited aggressive behaviour resulting in minor injuries for some of our employees and residents. The families of impacted residents have been contacted.

Our team acted swiftly and compassionately to contain the situation, and in line with our procedures, both Police and Ambulance attended to support our team. The resident involved in the incident was safely transferred to hospital for assessment and specialist care.

We are grateful to our team, residents, and visitors for your understanding at this time. This has been a distressing incident for all involved and we are supporting the team with extra staffing and counselling.  We are taking this opportunity to also review our procedures to ensure we can continue to provide a safe and welcoming environment for our residents, employees, and visitors.

If you have any questions or concerns, please don’t hesitate to call me on 1300 738 388.

Kind regards

Sharni Latham

Residential Services Manager

Whiddon Kelso

Dear Team Members, Families, Friends & Representatives,

Following consultation with the Public Health Unit, we are pleased to inform you that the outbreak in Whiddon Kelso – Kingston Wing has been officially declared over.

Due to the levels for COVID-19 being moderate in the community, team members as well as visitors are required to wear surgical masks.

Thank you to all team members for their tireless efforts and dedication. Their commitment has been vital in ensuring the health and safety of our residents and community.

We will provide another update following the completion of this precautionary period.

The Whiddon Team

Dear Residents, Families and Representatives,

Whiddon Redhead is implementing a significant upgrade to all its Wi Fi and work will commence Wednesday 15^th January 2024. The associated impact with this implementation includes the following:

From 9.30am to 12.30pm Wednesday 15/1/2024 there has been a complete IT Outage.  From 12.30pm there will be a gradual restoration of services.

• Residents may not have access to Wi Fi during this time. Residents are being notified on site.
• If services have not been fully restored, the main telephone number 02 4935 2100 will be diverted to our Emergency Mobile and will be answered and monitored by our Administration Team.

Thursday 16^th January 2025 – Friday 17^th January 2025

• Localised WAP will be replaced across site with small outages for 5-10 minutes.

Regards,
Whiddon

Dear Families, Friends & Representatives of Whiddon Arthur Webb Court,

Please be advised that Whiddon Arthur Webb Court is currently experiencing a COVID-19 outbreak in Level 3

Please note:

• Visiting may still occur during this period, restricted to resident rooms.
• Visitors are required to follow our safety precautions including:
  • RAT to be attended on entry and N95 mask to be applied prior to visiting.
  • Regular handwashing and use of hand sanitisers are strongly encouraged. Hand sanitising stations are available throughout the care home.
  • Maintain appropriate social distancing whenever possible.
• All visitors are encouraged to consider postponing any visits if they are unwell or experiencing any flu-like symptoms. The safety of our residents and team members is our number one priority.

We thank everyone for their support and understanding while our team manage this outbreak.

The Whiddon Team

Dear Residents, Families and Representatives,

Whiddon Redhead is implementing a significant upgrade to all its Wi Fi and work will commence Wednesday 15^th January 2024. The associated impact with this implementation includes the following:

From 9.30am to 12.30pm Wednesday 15/1/2024 there will be a complete IT Outage

• Residents will not have access to Wi Fi during this time. Residents are being notified on site.
• The main telephone number 02 4935 2100 will be diverted to our Emergency Mobile and will be answered and monitored by our Administration Team.
• From 12.30 there will be gradual restoration of services.

Thursday 16^th January 2025 – Friday 17^th January 2025

• Localised WAP will be replaced across site with small outages for 5-10 minutes.Regards,
  Whiddon

Dear Team Members, Families, Friends & Representatives,

Following consultation with the Public Health Unit, we are pleased to inform you that the outbreak in Whiddon Moree has been officially declared over.

As part of our outbreak management plan, the following precautions will remain in place for the next 7 days:

1. Team Members will continue wearing surgical masks.
2. Visitors will be required to complete a Rapid Antigen Test (RAT) before entry.

Thank you to all team members for their tireless efforts and dedication. Their commitment has been vital in ensuring the health and safety of our residents and community.

We will provide another update following the completion of this precautionary period.

The Whiddon Team

Dear Families, Friends & Representatives of Easton Park Units,

Please be advised that Whiddon Easton Park – EPU is currently dealing with a COVID exposure.

Please note:

• Visiting may still occur during this period, restricted to resident rooms.
• Visitors are required to follow our safety precautions including:
  • N95 mask to be applied prior to entering the care home.
  • Regular handwashing and use of hand sanitisers are strongly encouraged. Hand sanitising stations are available throughout the care home.
  • Maintain appropriate social distancing whenever possible. Visits should be conducted in resident rooms or on balconies.
• All visitors are encouraged to consider postponing any visits if they are unwell or experiencing any flu-like symptoms. The safety of our residents and team members is our number one priority.

We thank everyone for their support and understanding while our team manage this outbreak.

The Whiddon Team

Dear Whiddon Largs Team Members

On 14th and 15th January 2025 , Jessica Holland from the People and Culture team will be onsite to speak with staff about their experience of working at Whiddon Largs.

The discussion will involve being asked a number of set questions of which the responses will then be used to better understand what is working well and what could be improved to enhance both the work environment but also the home for our residents.

The process is confidential, and no one will be identified in the overall report.

If you are not rostered on this day and would like an opportunity to speak with her then you can let her know by sending an email to j.holland2@whiddon.com.au or alternatively pacbusinesspartners@whiddon.com.au to arrange an alternative time.

Sincerely,

The People & Culture Team