Year: 2026

Dear Team,

This week is all about building skills and confidence in the new system:

• Care Plans: Work continues for selected RNs.
• Training:
  • Tuesday, 10th Feb 2026: RN Training
  • Wednesday, 11th Feb 2026: EN Training • Care Keeper Training • Incident Management
  • Thursday, 12th Feb 2026: Care Keeper Training
  • Friday, 13th Feb 2026: Care Keeper Training • Incident Management
• Support: Telstra Health representatives and Whiddon team members will be available during the week for support.

WE NEED YOU! We’re inviting Change Champions to help with the rollout of Clinical Manager and Care Keeper. Interested in helping? Reach out to your RSM or view the posters around your home. As a thank you for time and support, we have some incentives in store!

We’re moving closer to go-live! Thank you for your continued effort and commitment as we build our readiness.

Dear Families, Friends & Representatives,

Please be advised that the phone system is currently unavailable at Whiddon Belmont. 

All direct numbers to our residents will be unavailable. We are working hard towards rectifying the situation. 

For any urgent calls, please contact 0417 994 520.

We will advise when the systems are back up and running.

Thank you for your understanding.

The Whiddon Team

Dear Families, Friends & Representatives,

Please be advised that we are currently experiencing an Influenza A outbreak at our care home.

To ensure the safety and wellbeing of all residents, we respectfully request that all visitors and family members adhere to the facility’s recommendation to wear a mask while inside the premises. This precaution is essential in helping to prevent cross-transmission.

If you are unwell or have any flu-like symptoms, please do not visit the home.  

We thank everyone for their support and commitment to resident and employee safety.

– The Whiddon Team

Dear Families, Friends and Representatives,

We would like to inform you that a burst water main in Kyogle’s water supply is currently being attended to by the council.

As a result, full water use is now available but limited at Whiddon Kyogle until further notice.

Please be assured that we have plenty of drinking water and water available for cooking and showering during this time.

Thank you for your understanding while this issue is being resolved.

Kind regards,
Whiddon Kyogle

Dear Team,

We’re now moving into the hands-on stage of our transition. This week:

• CarePlan Completion: Selected RNs will begin entering CarePlans into Clinical Manager.
• Systems in Parallel: Both AutumnCare and Clinical Manager will run side-by-side to ensure accuracy and consistency.
• Onsite Support: Robynne from the quality team will be on hand throughout the week to provide guidance and answer questions.

This is a crucial phase, and your dedication will help us stay on track.

Please make sure to keep an eye out for upcoming training sessions.

Thank you to everyone for your focus and teamwork.

Good morning Whiddon Maclean families, friends and representatives,

We are advising that we currently have one resident who has tested positive for COVID‑19. The resident is being closely monitored and supported by our care team.

To help keep everyone safe, all employees and visitors are required to wear N95 masks while on site until further notice.

At this stage, RAT testing is not required for staff or visitors.

We kindly ask everyone to continue being mindful of infection control practices, including good hand hygiene and the correct use of PPE. These small actions make a big difference in protecting our residents, families, and staff.

Please be assured that we are monitoring the situation closely and will notify you of any changes. If you are unwell or have any flu-like symptoms, please do not visit the home.  

Thank you for your understanding and ongoing support during this time. Our team remains fully committed to providing the utmost care, comfort, and support to your loved ones.

If you have any questions or concerns, please don’t hesitate to reach out.

Dear Families, Friends and Representatives,

We are pleased to inform you that we are transitioning to a new clinical documentation system called Clinical Manager.

This change will bring several important benefits, including:

• Simpler and clearer clinical documentation, which will help our staff spend more time focusing on care.
• Improved communication within our team, ensuring care is informed, consistent, and responsive.
• Mobile point-of-care documentation, allowing our staff to record care in real time using a secure mobile app.
• Updates sent to the person responsible (via email or SMS), including non-urgent information, where appropriate. Please note – the updates are sent from a system. If you have any enquiries, please contact your RSM.

Please be assured that in the case of any emergency, we will always call you directly.

We are committed to delivering the highest standard of care, and this new system is an important step in continuing to improve how we support you and your loved ones.

If you have any questions about this change, please don’t hesitate to contact us. 

Dear Team,

This week marks the first big step in our transition to Clinical Manager. Here’s what you can expect:

• Training: Relevant team members will complete a CarePlan training session to prepare for CarePlan updates starting next week.
• Data Migration: Resident Demographic data will be migrated into Telstra Health. Selected team members will be spending the next 2 weeks to get all information in the Clinical Manager system.

For more information, click here to view the poster.

Your cooperation and focus this week are key to getting us off to a strong start. Thank you for your continued support as we move forward.

Dear Families, Friends & Representatives,

We are pleased to inform you that the COVID-19 outbreak in Whiddon Easton Park Units has been officially declared over.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,

– Whiddon

Dear Whiddon Residents, Clients and Representatives,

IMPORTANT SECURITY REMINDER: Be Alert to Payment Scams

We want to remind you to stay vigilant when it comes to emails requesting changes to payment or bank account details.

Scammers sometimes impersonate legitimate organisations, including aged care providers, and send fraudulent emails requesting payments to new or unfamiliar bank details.

What you need to know:

Whiddon will never email you requesting payment to new bank details
Our bank account details do not change. Any communication about payment details will come through official channels and can be verified by calling us directly.

Do not make payments to new or unfamiliar bank details
If you receive an email requesting payment to new or changed bank details – even if it appears to come from Whiddon or references an “ERP” – do not transfer any funds.

Always verify before you pay
If you’re ever unsure about payment details or receive an unexpected request, please call us directly on 1300 738 388. Never verify payment information by replying to emails.

If you receive a suspicious email claiming to be from Whiddon, please contact us on 1300 738 388 so we can investigate.

Thank you for your vigilance and ongoing trust in Whiddon. If you have any concerns or questions, please don’t hesitate to contact us.

– Whiddon