Author: micheller

Life sometimes presents us with challenging circumstances that make us feel overwhelmed, unsure or unsettled. People in your world won’t always tell you if something’s troubling them so it’s important you consider what’s going on in their lives and any changes you notice.

• Are they experiencing relationship breakdowns?
• Are they experiencing increased levels of stress or constant stress?
• Are there any financial difficulties?
• Have there been major changes at work, home or in life?
• Have they experienced the loss of someone or something they care about?
• Do they have a major health concern?

These are all tough circumstances for anyone to manage on their own which is why on R U OK? Day we remind everyone that every day is the day to think about who you might need to check in with to ask, “are you ok?” so those you care about know you are there for them if they need to chat.

We all have a role to play in building a community where people feel supported and connected and to help encourage everyone to look out for each other and lend support through all of life’s ups and downs, big or small. When that happens, it is comforting to know there is always someone we can talk to who can share the load and help us though.

In support of R U OK? Day we are providing you access to a popular webinar “Building Resilience” which will be conducted on Thursday September 8 at 11am. Click register for the webinar

You don’t need a qualification to have an R U OK? Conversation. Listening and giving someone your time might be just what they need to help them through. There are 4 steps of the R U OK? Conversation.

Click HERE to learn more about how to start and have the R U OK? Conversation or visit ruok.org.au

Don’t forget to you can also contact our Employee Assistance Program AccessEAP on 1800 818 728 for 24/7 advice and extra support for you and your immediate family members.

Let’s continue to be part of the conversation movement. Let’s stay connected and make using “are you OK?” part of our everyday because a conversation could change a life?

Make every day R U OK? Day….

3 September 2022

We write to advise that, unfortunately, we had two residents and one visitor at Whiddon Easton Park (Taylor House) test positive to COVID-19. Families have been notified accordingly.

Testing of all residents and staff is ongoing, and the Outbreak Management Plan has been activated due to the positive cases that have already been identified.

VISITATIONS:

• For residents in Christie 1: visitations are restricted to partners in care or one nominated visitor, for compassionate and essential visits only.
• For residents in other areas of Taylor House Building (outside of Christie 1):  normal visitation arrangements apply.

Please note:

• All visits must be pre-booked
• Upon arrival, visitors will be required to complete a RAT test
• Visitors are required to wear PPE for the duration of their visit

We thank you for your understanding and cooperation during this time, and will provide a further update if anything changes.

The Whiddon Team

1 September 2022

We write to advise that there is currently a COVID-19 outbreak in the Bedwell Wing at Whiddon Kelso. Residents in Bedwell Wing have been asked to stay in their Wing only, except to attend essential medical appointments. Unfortunately there can be no social outings at this stage.

Other wings of the Facility have not been impacted at this point in terms of exposure, and there will be no changes to planned outings or visitation arrangements for residents in those unaffected wings.

We have been working with the local Public Health Unit, and are following all recommendations accordingly. The Outbreak Management Plan has also been activated.

Visitations to Whiddon Kelso Bedwell Wing are restricted to compassionate and essential visits only, with only one designated visitor per resident. In addition, please note:

• All visits must be pre-booked
• Upon arrival, visitors will be required to complete a RAT test
• Visitors are required to wear PPE for the duration of their visit

Visiting hours for the rest of the Facility (outside of Bedwell Wing): remain Monday to Friday 8am-4.30pm. Bookings must be made with Administration prior to your proposed visit.

We thank you for your understanding and cooperation during this time, and will provide a further update if anything changes.

The Whiddon Team

1 September 2022

We write to advise that, unfortunately, we have had three residents at Whiddon Belmont Memory Support Home (Moonyah) test positive to COVID-19. All families have been notified accordingly.

The Hostel area has not been impacted and is not in Outbreak mode. Normal visitations can continue for Hostel residents and their families.

There are also no positive cases reported amongst the staff.

Whiddon Belmont have been working with the local Public Health Unit, and the Outbreak Management Plan has been activated.

Visitations to Whiddon Belmont Memory Support Home (Moonyah) are restricted to compassionate and essential visits only.

• All visits must be pre-booked
• Upon arrival, visitors will be required to complete a RAT test
• Visitors are required to wear PPE for the duration of their visit

We thank you for your understanding and cooperation during this time, and will provide a further update if anything changes.

The Whiddon Team

31 August 2022

We write to provide you with an update on the COVID situation at Jessie Hunt.

Today,  Wednesday 31 August marks Day 13 of the Outbreak. We have received PCR results from yesterday. Pleasingly, all 4 residents who had previously tested negative have remained as such.

From the staff perspective, unfortunately there were 2 positive staff cases reported on the weekend. Most furloughed staff, however, have now returned to work.

The safety of our residents and staff remain our utmost priority and Whiddon Narrabri continues to work closely with the local Public Health Unit. The ADF will be extending their support of our team at Jessie Hunt for an additional two days, remaining on site until Friday 2 September.

At this stage, the Outbreak Management Plan will remain activated.

• Visitations are restricted to compassionate and essential visits only.
  • All visits must be pre-booked
  • Upon arrival, visitors will be required to complete a RAT test
  • Visitors are required to wear PPE for the duration of their visit
• Skype calls are in place, for those who may wish to use this mode of contact

Further updates will be provided as the situation evolves. We thank you for your ongoing support and co-operation.

The Whiddon Team

29 August 2022

The Whiddon Team

25 August 2022

We write to provide an update to families of residents at Whiddon Narrabri – Jessie Hunt.

There are currently 23 residents and 8 staff members who have tested positive for COVID-19.

We continue to work closely with the local Public Health Unit and have completed a further round of testing today for those residents who remain negative. This weekend we will be welcoming members of the Australian Defence Force (ADF) who will be working with, and supporting, our team at Jessie Hunt.

Visitor arrangements remain unchanged at this time, and we are grateful for the ongoing support that our families and friends are giving the team at Jessie Hunt.

Further information will be communicated directly to those involved as required.

The next general update will be provided on Monday 29 August.

The Whiddon Team

Today Whiddon is proud to release our True Colours Consumer Outcomes Report for Community Care.

This report highlights the impact of Whiddon’s Relationship Based Care Model for our clients and provides transparent information on the following areas:

• Resident  & family satisfaction
• Compliments and complaints
• Consumer engagement
• Quality of life outcomes

Click here to read the latest Report. 

Our True Colours series are consumer-facing reports, developed to provide you with clear and honest information about Whiddon’s performance. Our goal is to exceed the transparent reporting requirements outlined in the Royal Commission Recommendations.

Our three True Colours Reports are released annually and include Provider Performance, Governance and Consumer Outcomes.

Click here to read more about Whiddon’s True Colours Reports. 

If you require any further information, you can contact us at 1300 738 388 or hello@whiddon.com.au

The Whiddon Team

Today Whiddon is proud to release our True Colours Consumer Outcomes Report for Residential Aged Care.

This report highlights the impact of Whiddon’s Relationship Based Care Model for our residents and provides  transparent information for our residents and families on the following areas:

• Resident  & family satisfaction
• Compliments and complaints
• Consumer engagement
• Quality of life outcomes

Click here to read the latest Report. 

Our True Colours series are consumer-facing reports, developed to provide you with clear and honest information about Whiddon’s performance. Our goal is to exceed the transparent reporting requirements outlined in the Royal Commission Recommendations.

Our three True Colours Reports are released annually and include Provider Performance, Governance and Consumer Outcomes.

Click here to read more about Whiddon’s True Colours Reports. 

If you require any further information, you can contact us at 1300 738 388 or hello@whiddon.com.au

The Whiddon Team