Author: micheller

1 September 2022

We write to advise that, unfortunately, we have had three residents at Whiddon Belmont Memory Support Home (Moonyah) test positive to COVID-19. All families have been notified accordingly.

The Hostel area has not been impacted and is not in Outbreak mode. Normal visitations can continue for Hostel residents and their families.

There are also no positive cases reported amongst the staff.

Whiddon Belmont have been working with the local Public Health Unit, and the Outbreak Management Plan has been activated.

Visitations to Whiddon Belmont Memory Support Home (Moonyah) are restricted to compassionate and essential visits only.

• All visits must be pre-booked
• Upon arrival, visitors will be required to complete a RAT test
• Visitors are required to wear PPE for the duration of their visit

We thank you for your understanding and cooperation during this time, and will provide a further update if anything changes.

The Whiddon Team

31 August 2022

We write to provide you with an update on the COVID situation at Jessie Hunt.

Today,  Wednesday 31 August marks Day 13 of the Outbreak. We have received PCR results from yesterday. Pleasingly, all 4 residents who had previously tested negative have remained as such.

From the staff perspective, unfortunately there were 2 positive staff cases reported on the weekend. Most furloughed staff, however, have now returned to work.

The safety of our residents and staff remain our utmost priority and Whiddon Narrabri continues to work closely with the local Public Health Unit. The ADF will be extending their support of our team at Jessie Hunt for an additional two days, remaining on site until Friday 2 September.

At this stage, the Outbreak Management Plan will remain activated.

• Visitations are restricted to compassionate and essential visits only.
  • All visits must be pre-booked
  • Upon arrival, visitors will be required to complete a RAT test
  • Visitors are required to wear PPE for the duration of their visit
• Skype calls are in place, for those who may wish to use this mode of contact

Further updates will be provided as the situation evolves. We thank you for your ongoing support and co-operation.

The Whiddon Team

29 August 2022

The Whiddon Team

25 August 2022

We write to provide an update to families of residents at Whiddon Narrabri – Jessie Hunt.

There are currently 23 residents and 8 staff members who have tested positive for COVID-19.

We continue to work closely with the local Public Health Unit and have completed a further round of testing today for those residents who remain negative. This weekend we will be welcoming members of the Australian Defence Force (ADF) who will be working with, and supporting, our team at Jessie Hunt.

Visitor arrangements remain unchanged at this time, and we are grateful for the ongoing support that our families and friends are giving the team at Jessie Hunt.

Further information will be communicated directly to those involved as required.

The next general update will be provided on Monday 29 August.

The Whiddon Team

Today Whiddon is proud to release our True Colours Consumer Outcomes Report for Community Care.

This report highlights the impact of Whiddon’s Relationship Based Care Model for our clients and provides transparent information on the following areas:

• Resident  & family satisfaction
• Compliments and complaints
• Consumer engagement
• Quality of life outcomes

Click here to read the latest Report. 

Our True Colours series are consumer-facing reports, developed to provide you with clear and honest information about Whiddon’s performance. Our goal is to exceed the transparent reporting requirements outlined in the Royal Commission Recommendations.

Our three True Colours Reports are released annually and include Provider Performance, Governance and Consumer Outcomes.

Click here to read more about Whiddon’s True Colours Reports. 

If you require any further information, you can contact us at 1300 738 388 or hello@whiddon.com.au

The Whiddon Team

Today Whiddon is proud to release our True Colours Consumer Outcomes Report for Residential Aged Care.

This report highlights the impact of Whiddon’s Relationship Based Care Model for our residents and provides  transparent information for our residents and families on the following areas:

• Resident  & family satisfaction
• Compliments and complaints
• Consumer engagement
• Quality of life outcomes

Click here to read the latest Report. 

Our True Colours series are consumer-facing reports, developed to provide you with clear and honest information about Whiddon’s performance. Our goal is to exceed the transparent reporting requirements outlined in the Royal Commission Recommendations.

Our three True Colours Reports are released annually and include Provider Performance, Governance and Consumer Outcomes.

Click here to read more about Whiddon’s True Colours Reports. 

If you require any further information, you can contact us at 1300 738 388 or hello@whiddon.com.au

The Whiddon Team

Dear Employees

Today we release our new True Colours Consumer Outcomes Report for Residential Aged Care & Community Care.

These reports bring to light our performance in the following areas:

• Resident, client & family satisfaction
• Compliments and complaints
• Consumer engagement
• Quality of life outcomes

Read the reports now:

• Residential Aged Care Consumer Outcomes
• Community Care Consumer Outcomes

As you’ll see in the reports, Whiddon’s award-winning Relationship Based Care Program enables us to provide tailored care for our residents and clients. Every year we measure our RBC index, where residents and clients rate us against a number of RBC measures. This year we received a rating of 94% for RBC, which is up 4% on last year. This result is testament to the amazing work you all do each and every day to support our residents and clients.

Our three True Colours Reports are released annually and include Provider Performance, Governance and Consumer Outcomes.

Click here to read more about Whiddon’s True Colours Reports. 

Thank you!

The Whiddon Team

22 August 2022

We are pleased to advise that there have been no new resident or staff cases of COVID infection at Whiddon Casino since 9 August.

Under the direction of the Public Health Unit we are required to maintain our current COVID Outbreak Mode until 25 August. The last round of testing will be completed on 24 August and, pending no further COVID positive results, the Outbreak will be officially declared closed on this date.

Visitations on the Ground Floor (Cedars) continues to be limited to one designated person, and visiting on the first floor (Lindwall) continues unrestricted.

We thank you for your ongoing support and cooperation. Further updates will be provided as the situation evolves.

The Whiddon Team

23 August 2022

We regret to advise that there have been further positive COVID cases confirmed at Whiddon Narrabri Jessie Hunt.

As of today, Tuesday, 23 August: there are 19 positive resident cases, and 5 positive staff cases. All families involved have been notified accordingly.

The safety of our residents and staff remain our utmost priority. Whiddon Narrabri have been working closely with the local Public Health Unit, and have been successful in securing additional staff to support our team at Jessie Hunt. These staff members commenced working with us yesterday afternoon.

The Outbreak Management Plan will remain activated, which means that visitations are restricted to compassionate and essential visits only.

All visits must be pre-booked. Upon arrival, visitors will be required to complete a RAT test and wear PPE for the duration of their visit.

Further updates will be provided as the situation evolves. We thank you for your ongoing support and co-operation.

The Whiddon Team

22 August 2022

We are pleased to advise that, in alignment with the Public Health Unit, the COVID-19 outbreak at Whiddon Wingham has now been declared as being officially over. We are in a position to welcome back visitors to all areas of Whiddon Wingham as of today, Monday 22 August. 

A total of 6 residents and 4 staff members tested positive during this particular outbreak.

It has been 10  days since our last positive case. Second daily testing, as per the Commonwealth Guidelines, has been attended throughout the outbreak period, with the last round of tests having been conducted yesterday morning.

We thank all families, residents and staff for your ongoing support and co-operation.

Please note the following visitation guidelines:

• Whiddon strongly recommends all relevant vaccinations of both COVID-19 and influenza for all visitors.
• Non-vaccinated visitors are able to visit their loved ones in an outdoor area wearing N95 masks and face shields. Non-vaccinated visitors should not enter a home unless approval is given by the DCS/DDCS Team based on individual circumstances e.g. end of life, compassionate visits, resident wellbeing.
• Visitors must wear an N95 mask, face shield and complete a rapid antigen test as a condition of entry.
• Up to 2 children under 12 years are permitted to visit provided they are accompanied by a fully vaccinated person.
• Wherever possible, the visit should be in residents’ rooms or in an outdoor area. Visits should not be in any indoor communal areas.
• Visitors must check in through our visitor check-in system.
• Visitors must not visit if they have COVID-19 symptoms, or if they have been exposed to COVID-19 (unless they have completed their self-isolation and testing requirements). People who have had high risk exposures should not enter high risk settings for at least 14 days since their exposure to a COVID-positive person.
• Visitors must not visit if they are waiting for a COVID-19 test result, feel unwell or have been overseas in the previous 14 days, unless they are: fully vaccinated, it has been at least 7 days after arrival and they have received a negative antigen test 6 days or later after arriving in NSW.

We look forward to seeing you soon.

With best wishes,

The Whiddon Team