Category: Uncategorized

Dear consumers, families, and carers,

We are pleased to inform you that we are transitioning to a new clinical documentation system called Clinical Manager.

This change will bring several important benefits, including:

• Simpler and clearer clinical documentation, which will help our staff spend more time focusing on care.
• Improved communication within our team, ensuring care is informed, consistent, and responsive.
• Mobile point-of-care documentation, allowing our staff to record care in real time using a secure mobile app.
• Updates will be sent to the person responsible (via email or SMS), including non-urgent information where appropriate. Please note; these messages are system-generated and cannot be replied to. If you have any enquiries, please contact your RSM directly.

Please be assured that in the case of any emergency, we will always call you directly.

We are committed to delivering the highest standard of care, and this new system is an important step in continuing to improve how we support you and your loved ones.

If you have any questions about this change, please don’t hesitate to contact us

– Whiddon

Dear residents, families and representatives,

This Tuesday, Whiddon Maclean will officially begin using the new Clinical Manager system. This is an exciting milestone that will help us deliver care in a more consistent and efficient way.

You may see staff using the system on mobile phones, tablets or computers, but please be assured that your care will continue as usual. The new system is designed to help our team look after you even better.

Thank you for your patience and support as we move to this new way of working.

If you have any questions, please contact your RSM.

– Whiddon

Dear Families, Friends & Representatives,

We are pleased to inform you that the Influenza outbreak in Whiddon Kyogle has been officially declared over.

Please note, Surgical Masks are no longer required when visiting the home.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you to all who assisted in the management of the outbreak and to our residents and families for their patience and understanding.

Kind Regards,
– Whiddon

Good morning everyone,

I am delighted to advise that Mr Nishan Gautam has been successful in his application for the role of Residential Services Manager – Taylor House.

Nishan joins us with significant operational and clinical experience and leadership, with senior roles with Estia Health, Australian Unity and Hammond Care. Nishan’s most recent success includes commissioning a Specialised Dementia Care Facility in Miranda for Hammond Care.

Nishan will commence with Whiddon on Monday, 8th December and will work closely with Lynda and the team to ensure a smooth transition prior to Lynda commencing her well-deserved retirement in January 2026.

Please join me in welcoming Nishan to his new role who is looking forward to reducing his commute and improving his work / life balance.

Kind regards,
Sally Renshaw – Regional General Manager Residential Care Greater Sydney & North West NSW
E: s.renshaw@whiddon.com.au
Mb: 0436 659 935.

Good morning, Everyone,

I am delighted to advise that Preeti Gautamupadhyay has been successful in her application for the role of Residential Services Manager – Arthur Webb Court.

We anticipate a seamless transition to this role for Preeti who prior to this has been the Care Services Manager for Arthur Webb Court since joining Whiddon in February 2025.

I am confident that Preeti will continue to make a difference with her leadership, skills and daily engagement with our residents, families and team.

Please join me in welcoming Preeti to her new role.

Kind regards,
Sally Renshaw
Regional General Manager Residential Care Greater Sydney & North-West NSW

Dear Whiddon Mareeba Maclean employees,

We’re aware that some employee payments processed by Whiddon on Thursday were returned due to incorrect bank details.

If you’re affected, we’ll contact you today (Saturday) to confirm your correct details so we can make a fast payment — this should appear in your account today.

If part of your pay is through AccessPay, we’re unable to resend that portion today, but it will be prioritised with AccessPay on Monday, with payment expected by Tuesday.

Your payment is our absolute priority. We apologise for this issue and any inconvenience caused.

For urgent matters, please contact payroll@whiddon.com.au — Lynne Fleming will be monitoring this inbox over the weekend.

– Whiddon

Dear Families, Friends & Representatives,

Following consultation with the Public Health Unit, we are pleased to inform you that the Respiratory Syncytial Virus (RSV) in Whiddon Belmont has been officially declared over.

If you are feeling unwell or showing any signs of cold and flu symptoms, we ask you to please refrain from visiting the home. The health of our residents and employees is our utmost priority.

Thank you for your patience and understanding.

Kind Regards,
– Whiddon

Dear Families Friends and Representatives,

We would like to inform you that a Robovacuum trial will be conducted in our Whiddon Easton Park – Arthur Webb Court home on Monday, October 20, 2025.

During this trial, the following machines will be in operation:

1. Cenobots SP50 – Sweep and vacuum cleaner
2. Ikitbot One – Compact 4-in-1 scrubber

This initiative is part of our ongoing efforts to enhance cleanliness and efficiency within the home. Please be mindful of the equipment in use during your visit.

Thank you for your cooperation.

AWC Team

Dear Volunteers,

We’re excited to share that volunteers now have access to MyLearning, our online training platform.

With MyLearning you can:

• Complete the training you need for your volunteer role.
• Stay prepared for the upcoming Aged Care Act requirements.
• Explore more than 90,000 courses across a wide range of topics – from professional development to personal interests.

Getting Started

Follow the step-by-step instructions here from our ICT team to log in and access MyLearning for the first time.

Coming soon!

In the future, you’ll also receive access to Microsoft Teams, which will make it easier to stay connected, engage with other volunteers, and enjoy Whiddon perks such as prize draws and special offers.

Thank you for being part of our volunteer community – we can’t wait to see you make the most of these new opportunities!

– Kind Regards,
Whiddon

Dear Families, Friends & Representatives,

Please be advised that we currently have an Influenza A outbreak at our Whiddon Kyogle home.

Visitors are still welcome, but please note that P2 masks (supplied) are to be worn at all times while inside the home.

If you are unwell or have any flu-like symptoms, please do not visit the home.  

We thank everyone for their support and commitment to resident and employee safety.

The Whiddon Team