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Important Information for Whiddon Bourke Residents, Families & Representatives 28.05.25

Dear Whiddon Bourke Residents, Families & Representatives,

Please find important information regarding a visit to Whiddon Bourke from the Aged Care Quality and Safety Commission here:

Whiddon Bourke ACQSC Audit

You can find information and instructions on how to leave feedback via the above link.

Regards,

The Whiddon Team

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Important Update for Largs Families – 23.05.2025

Dear Families,

An update on the flooding event occurring on the Mid-North Coast and Hunter region.

Conditions appear to be improving around our Largs home. The home remains fully operational.  The residents remain fine, and are in good spirits.

Our team is closely monitoring the situation and liaising with the SES.

If anything changes, we will update you immediately. While the phones are currently working, if you have trouble reaching the home, please call us on 1300 738 388 and we’ll pass on your message.

Thank you for your patience and support during this time.
-Whiddon

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Important Update for Mid-North Coast – Wingham/Laurieton and Redhead/Maitland Home Care Clients – 23.05.2025

Dear Clients,

An update on the flooding event occurring on the Mid-North Coast.

For Wingham-based Clients: The rain is subsiding, and flood water levels are continuing to recede, but we will continue to monitor the weather and take any direction from the SES.

Service delivery will return to normal where it is safe to do so. Our Scheduling Team will contact you as required to inform you of any changes.


For Redhead, Hunter and Laurieton-based Clients
, Whiddon will continue with our home care services as long as it is safe to do so. If anything changes, we will be in touch with you.

It’s important to continue to monitor:

  • The Hazard Watch website for Wingham: link
  • The Hazard Watch website for Laurieton: link and
  • ABC News Radio for weather updates.

For urgent situations, call the SES at 132 500 or dial 000 in an emergency.

Take care, and we will keep you updated.

Thank you,
Whiddon

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Important Update for Wingham Families – 23.05.2025

Dear Families,

An update on the flooding event in the Wingham area.

The rain is subsiding, and flood water levels are continuing to recede, but we will continue to monitor the weather and take any direction from the SES.

All residents and staff remain safe. The service remains fully operational. The home has power, water, and phone services, and is well-stocked with all provisions, including food and medication. However, mobile phone coverage will remain impacted.

If anything changes, we will update you immediately. While the phones are currently working, if you have trouble reaching the home, please call us on 1300 738 388 and we’ll pass on your message.

Thank you for your patience and ongoing support during this time.

  • Whiddon
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Important Check In for Whiddon Employees in Flood Affected Areas 22 05 2025

Hi Team, 

We wanted to check in on you and make sure you are doing ok; things are tough and we are thinking about you all. 

Resilience is knowing how to cope despite setbacks or barriers and is the ability to overcome obstacles with emotional strength.  Our individual level of resilience is determined by our personality traits and environmental factors.  The current rain and flooding can test all our personal resilience. 

Remember, it’s ok not to be ok, and it’s ok to ask for help, and here at Whiddon, Hapstar is standing by to help you! 

Download the app and log in by clicking the link below using your Whiddon email address:  

https://auth.platform.hapstar.app/auth-saml/login?entityId=https://sts.windows.net/908c3580-cfa8-44f3-a064-575a2200b696 

Otherwise, you can call 1800 818 728 for EAP support. 

It is important you can recognise the signs and symptoms that indicate that your resilience is not letting you bounce back from a confronting situation and engage support through self-care, early intervention or asking for help early.  

Below is a great chart to check on your own resilience:

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Update regarding COVID-19 for Whiddon Easton Park – Sir David Martin Families, Friends and Representatives – 22.05.25

Dear Families, Friends & Representatives,

Following consultation with the Public Health Unit, we are pleased to inform you that the COVID-19 outbreak in Whiddon Easton Park – Sir David Martin has been officially declared over.

Masks and RA testing are no longer required when visiting the home, however we ask you to please refrain from visiting if you are feeling unwell or showing any signs of cold and flu symptoms. The health of our residents and employees is our utmost priority.

Kind Regards,
– Whiddon

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Update for Largs Families – 22.05.2025

Dear Families,

An update on the flooding event occurring on the Mid-North Coast and Hunter region. 

We want to reassure you that all residents and staff at our Largs Home are safe and well. 

Despite local flooding continuing to impact the Home, all residents are well and the home remains fully operational. We are making the appropriate arrangements for staff. 

Our team is closely monitoring the situation and liaising with the SES.

If anything changes, we will update you immediately. While the phones are currently working, if you have trouble reaching the home, please call us on 1300 738 388 and we’ll pass on your message. 

Thank you for your patience and support during this time. 

 Whiddon Team

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Update for Laurieton and Hunter Region Residential Families – 22.05.2025

Dear Whiddon Laurieton, Redhead and Belmont Families, 

An update on the flooding event occurring on the Mid-North Coast, Hunter and Newcastle Areas. 

We hope you are keeping safe and well, as significant rainfall continues today.

All residents and staff at our Laurieton, Redhead and Belmont homes remain safe and well and are in good spirits. Our homes remain fully operational.

Our team is closely monitoring the situation across all of our Homes and taking advice from the SES. 

It’s important to continue to monitor the Hazard Watch website (link) and ABC News Radio for weather updates. For urgent situations, call the SES at 132 500 or dial 000 in an emergency.  

Take Care,
Whiddon Team

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Important Update for Home Care Employees – 22.05.2025

Dear team, 

An update on the flooding event occurring on the Mid-North Coast and Hunter Regions. 

The safety of our residents, clients and employees is our highest priority at this time.

We hope you are keeping safe and well, as significant rainfall continues today. Whiddon will continue with our home care services as long as it is safe for us to do so.  

We will continue to monitor the situation and will be in touch should there be any further updates.

Take Care,

Whiddon Team

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Important Update for Redhead and Maitland Home Care Clients – 22.05.2025

Dear Clients,

An update on the flooding event occurring in the Hunter region. 

We hope you are keeping safe and well, as significant rainfall continues today.

Whiddon will continue with our home care services as long as it is safe to do so. If anything changes, we will be in touch with you.  

It’s important to continue to monitor the Hazard Watch website (link) and ABC News Radio for weather updates. For urgent situations, call the SES at 132 500 or dial 000 in an emergency.  

Take Care,

Whiddon Team