Whiddon commsConfirming our phone calls to families and friends of those residents who live in Perry James Lodge; we are pleased to advise that we have fixed the Hot Water Supply issue in Perry James Lodge and normal supply resumed yesterday.
We would like to thank our amazing staff who have certainly gone above and beyond to ensure everyone had access to alternate options for their showers.
Thanks to our residents for their flexibility and understanding over the past few weeks.
Quality Assessors from the Aged Care Quality and Safety Commission are visiting today.
We would like to hear from you.
We will be checking on the standard of care and services provided to you.
If you (or someone who represents you) would like to speak with us either at the service or by phone during our visit, please let the staff know so they can arrange for you to meet with us.
Otherwise:
If you need Interpreter assistance, please call Translating and Interpreter Service (TIS) on 131 450 and ask for Aged Care Quality and Safety Commission.
For more information you can visit our website at:
www.agedcarequality.gov.au
Click here to download this information.
We recently experienced a Cybersecurity incident and there are some important updates we need you all to be aware of and communicate to your teams. Please be reassured that the situation is under control, our systems are secure and our IT Team is working hard to ensure continued safe access to our systems moving forward.
Further updates will be provided from Whiddon ICT at MyStaffroom, via email and SMS as required
By resetting your password and setting up MFA, you are helping us to ensure the security of our systems, as well as your own personal information.
Some employees may still be experiencing difficulty resetting their passwords or accessing systems and emails on their phone. Please be aware that IT is working to resolve these issues as soon as possible and we really appreciate your patience.
Whiddon will never ask for your username/password via SMS or Email – Please speak with ICT before responding to any such SMS or emails
We write to advise that there have been a number of positive cases on the Ground Floor of Moonyah at Whiddon Belmont. The families of all residents involved have been contacted.
We are working closely with the local Public Health Unit, and have extended our Outbreak Management Plan to apply across all areas of the facility.
VISITATIONS:
For any queries, or if you have any concerns, please contact Jo Peterson, Director of Care, on 0438 183 645
We thank you for your support and will provide further updates as the situation evolves.
We are currently experiencing a COVID-19 exposure with a number of residents testing positive at Whiddon Bourke. We are working with the Far West Public Health Unit and will keep everyone updated as needed.
Residents who have tested positive are well and have been reviewed by our GP who has commenced them on Anti-viral medication.
Please note:
Thank you for your ongoing support and cooperation. Further updates will be provided in due course.
The Whiddon Team
Quality Assessors from the Aged Care Quality and Safety Commission are visiting today.
We would like to hear from you.
We will be checking on the standard of care and services provided to you.
If you (or someone who represents you) would like to speak with us either at the service or by phone during our visit, please let the staff know so they can arrange for you to meet with us.
Otherwise:
If you need Interpreter assistance, please call Translating and Interpreter Service (TIS) on 131 450 and ask for Aged Care Quality and Safety Commission.
For more information you can visit our website at:
www.agedcarequality.gov.au
Click here to download this information.
We would kindly like to information all Wingham Families that we have commenced refurbishment works as of 6/10/22.
Please note entrance will be via Isabella lane, until completed.
We thank you for your understanding.
Daylight Savings has started in NSW. When contacting our team, please confirm if you are running on QLD or NSW time to ensure that your services are scheduled in your preferred time zone.
The Scheduling Team 1300 738 388
Over the past few days we have been trying to resolve an issue with our hot water supply. We acknowledge that this has been an inconvenience to a number of our residents who have had to use alternate bathrooms for their showering in Perry James Lodge.
We have been able to identify the problem and have implemented a temporary solution while we wait for a replacement part.
We wish to thank our residents for their support and understanding whilst we have been working with our plumbers on a solution.
We are pleased to advise that the Exposure notification for John Read House has been declared closed, in line with guidance from the local Public Health Unit.
There have been no further cases, and normal visitation arrangements can now be resumed.
The latest Whiddon COVID Guidelines for families can be found here: https://bit.ly/3RhnY7J
Thank you for your ongoing support.
The Whiddon Team