Aged Care Transport

A carer with a resident enjoying a car ride as part of assisted transport services at Whiddon Narrabri.
My weekly pick-me-up

Places to go, people to see, but need someone to help you get there? We know how important it is to stay connected to family, friends and to continue doing things that you love.

Our caring and qualified care workers will pick you up and drive you anywhere you want to go – the shops, a medical appointment, a friend’s house or even just for a spin.

About Aged Care Transport

  • Certified support – our dedicated, certified community care workers can help you get ready, accompany you, provide any assistance along the way and bring you back home safely.

  • Flexible arrangements – available as a one-off or part of a regular or ongoing service.

  • Any time – Available 24 hours, 7 days a week with prior booking.

  • A trusted partner – with 70 years experience under our belts, we’re a trusted and reliable partner.

Using Aged Care Transport

Residential care icon.
Out and about

transport to social gatherings, events and to visit family and friends

Healthcare icon.

transport to medical and health appointments

Groceries icon for community care solutions
Errands around town

shopping trips and running errands

Important information about aged care transport

How much does it cost?

The cost varies depending on distance traveled, duration of service, day of week, time of day and waiting time.

Please note that this is not a regular taxi service. A qualified care worker will accompany you for your transport service. The quote for your requested transport service will reflect this by including: the cost for the care worker’s time and the cost of kilometers traveled.

Talk to us on 1300 738 388 to get a tailored quote.

Paying for Aged Care Transport Services

Aged Care Transport services can be paid for privately or through your Home Care Package.

  • Available for a minimum booking period of 1 hour and maximum of 8 hours (inclusive of waiting time).

  • 24 hour notice preferable, shorter lead times subject to availability.

  • Service is available 24/7 with prior booking.

  • Booking hours – 8:30am to 7pm, Monday to Friday.

  • The customer is responsible for: kilometre cost, care worker cost (includes waiting time), toll charges, parking charges.

  • For group bookings (up to 4 people), payment will be under a single bill i.e. we do not accept split bills.

  • To cancel, please call 1300 738 388 between 6am-6pm at least 24 hours in advance. Cancellations with less than 24-hour notice are non-refundable.

Access Aged Care Transport

Aged Care Transport FAQs

  • About the service
  • Where can Aged Care Transport take me?
  • What are the hours of operation?
  • Who will be driving and looking after me?
  • Can I choose between a male and female care worker?
  • Is the service guaranteed?
  • Can I use this service once?
  • Can I bring a friend or family member?
  • What are the booking conditions?
  • Why do I have to answer assessment questions at the time of booking?
  • How much does aged care transport cost?
  • Why are the rates different at night or on weekends?
  • Can I use my Home Care Package to pay for aged care transport?
  • Is aged care transport available to private customers?
  • What happens if my booking runs over time?
  • Can I be refunded if I change my mind or no longer need this service?
  • How do I cancel or postpone my service?
  • Customer Code of Conduct for Aged Care Transport