Date: 29 July 2021

IMPORTANT: please check COVID-19 hotspot locations: 

For New South Wales hotspots click here

For Queensland hotspots click here.

Current visitor arrangements 

Whiddon Easton Park and Hornsby families:

Until further notice, the Chief Health Officer advises that residential aged care homes in Greater Sydney must exclude visitors. This applies to our homes in Easton Park and Hornsby.

This means that for now, visitors cannot attend our care homes at Easton Park and Hornsby, unless under exceptional circumstances with approval on a case-by-case basis.

We understand that this is a difficult time. Our teams will be working hard to keep you connected to your loved ones through phone and video calls wherever possible.

We thank you for your understanding as this important step is taken to help keep everyone safe.

Whiddon Kelso

For now, visits are only permitted on weekdays between 8am and 4.30pm (please note that only two visitors per day are permitted, per resident). These visits must be pre-booked. All visitors must wear a mask.

Whiddon Mudgee

For now, visits are only permitted on weekdays between 9am and 5pm (please note that only two visitors per day are permitted, per resident). These visits must be pre-booked. All visitors must wear a mask.

Whiddon NSW care homes (excluding Easton Park, Hornsby, Kelso and Mudgee)

NSW Health has provided the following advice for residential aged care homes in NSW (outside of the identified stay-at-home order locations):

  • All staff and visitors must wear a surgical mask.
  • Only two visitors should be allowed each day
  • Visits should be in the resident’s room
  • No visitors are permitted from Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour)

Please do not visit if you have been to any close, casual or monitor for symptoms locations.

Whiddon Beaudesert Star (Queensland)

No visitors permitted for now under a three-day lock down, effective from 4pm on 31 July 2021. Visits under exceptional circumstances must be approved.

New Update 31 July

Please find an update for Whiddon Beaudesert Star families here.

Update 30 July

Please find an update for Whiddon Easton Park families here.

Update 23 July

Please find an update for Whiddon Beaudesert Star families here.

Update 21 July

Please find an update for Whiddon Kelso families here.
Please find an update for Whiddon Mudgee families here.

Update 16 July

Please find an update for Whiddon Easton Park and Hornsby families here, with a video message from our CEO Chris Mamarelis: https://youtu.be/a2RZdVTvP7M

Update 15 July

Please find a new update for Whiddon Beaudesert Star families  here.

Update 14 July

Please find a new update for Whiddon Easton Park families regarding rapid-testing of our teams here.

Update 12 July

Please find a new update for NSW families – https://www.whiddon.com.au/an-update-for-nsw-care-homes/

Update 5 July

COVID-19 vaccination mandate for residential aged care workers
We wanted to provide an update about the Government’s recent decision to mandate COVID-19 vaccinations for residential aged care employees. Whiddon fully supports the announcement, as protecting those in our care and the people caring for them, is our highest priority.

From mid-September it will be a requirement for all aged care employees, including those at Whiddon, to have had at least the first dose of the COVID-19 vaccine. However, we are encouraging our employees who have not yet had their vaccine, to have it sooner. For some months now, we have been actively encouraging our employees to have the vaccine through running a number of internal campaigns.

We have also been advocating for in-reach workplace clinics to administer the vaccine onsite to employees. Currently, there is a waitlist to have the Pfizer vaccine, so there is a delay due to the lack of access to this vaccine. In-reach clinics will help fast-track access to the vaccine. We have already started to secure some in-reach clinics, including at Easton Park, which will be held in the next few weeks.

The recent outbreak in Sydney shows that COVID-19 remains a threat to our communities. We have been actively encouraging our employees to have the vaccine for some time now, however up until recently is was not mandated. While it is not mandatory for visitors, we are also encouraging visitors to our care homes to have the vaccine. It is one of the best lines of defence that we have against the virus.

Single site arrangements (Easton Park and Hornsby only)
Given the COVID-19 situation in Sydney, workers at residential aged care facilities in impacted areas are asked to limit their work to a single facility to reduce the risk of transmission and protect workers and residents. This applies to Whiddon Hornsby and Whiddon Easton Park. We have been working with our staff to help ensure that they work with their primary employer only for now, as an additional measure to help keep everyone in our family safe.

Update 2 July

For Whiddon Easton Park families: https://bit.ly/3jv3Wt4
For Whiddon Beaudesert Star families: https://bit.ly/2SIzwbR

Update 29 June

For Whiddon Beaudesert families: https://www.whiddon.com.au/important-update-for-whiddon-beaudesert-families/

Update 28 June

For Whiddon Easton Park and Whiddon Hornsby families: There is a free Zoom meeting to be hosted by Seniors Rights Service and the Older Persons Advocacy Network (OPAN) on Tuesday 29 June. If you have questions about how the COVID-19 outbreak in Greater Sydney affects you or your older family members living in residential aged care, you may wish to join this online event. You can register for the event by clicking here. 

Update 27 June

Message for Whiddon Easton Park and Hornsby families: click here.

Message for all other Whiddon NSW care homes: click here.

Update 26 June – updated visitor restrictions in NSW

Whiddon Easton Park and Hornsby families:

Until further notice, the Chief Health Officer advises that residential aged care homes in Greater Sydney must exclude visitors. This applies to our homes in Easton Park and Hornsby.

This means that for now, visitors cannot attend our care homes at Easton Park and Hornsby, unless under exceptional circumstances with approval on a case-by-case basis.

We understand that this is a difficult time. Our teams will be working hard to keep you connected to your loved ones through phone and video calls wherever possible.

We thank you for your understanding as this important step is taken to help keep everyone safe.

All other Whiddon NSW care homes (excluding Easton Park and Hornsby)

NSW Health has provided the following advice for residential aged care homes in NSW (outside of the identified stay-at-home order locations):

  • All staff and visitors must wear a surgical mask.
  • Only two visitors should be allowed each day
  • Visits should be in the resident’s room
  • No visitors are permitted from Greater Sydney (including the Blue Mountains, Central Coast, Wollongong and Shellharbour)

Please do not visit if you have been to any close, casual or monitor for symptoms locations.

Update 25 June

Please note, based on NSW Health advice, anyone who lives or regularly works in the Randwick, Woollarah, City of Sydney or Waverley LGA’s (local government areas) must not visit a residential aged care home in NSW unless providing essential caring functions and approved by Management.

Click here to see a new message for Easton Park and Hornsby families.

Update 22 June

Please note that if you have been to any close, casual or monitor for symptoms locations in the last 14 days, please do not visit our care homes.

The Chief Health Officer has advised that visitors and staff at Whiddon Easton Park and Whiddon Hornsby must wear a mask. In addition, visitors to these care homes are limited to two person per day and visits should take place in the resident’s room. See note at the top of this page for further advice.

Update 18 June

Please find an update for Whiddon Easton Park and Whiddon Hornsby families here.

Update 17 June

Please note that NSW Health has released new close and casual contact locations in the Sydney region. Please ensure that you check these locations before you visit. Visitors must not enter the facility at all if they:

•have been to any close or casual contact locations in NSW in the last 14 days
•have been to any close or casual contact locations in Queensland in the last 14 days
•have been in Victorian places of high concern in the last 14 days
•have been in Greater Melbourne in the previous 14 days
•have COVID-19 symptoms – fever (37. 5°C or higher) or symptoms of COVID-19
•are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
•live in a household with a person who is currently self-isolating
•are waiting for a COVID-19 test result

Update 9 June

Please find an important update for Whiddon Moree families HERE.

Update 26 May

Please note that as the current COVID-19 situation in Melbourne continues to evolve:

Visitors must not enter our care homes at all if they:

•have been in Greater Melbourne or the City of Greater Bendigo in the previous 14 days
•have been to any close or casual contact locations in NSW or New Zealand
•have COVID-19 symptoms – fever (37. 5°C or higher) or symptoms of COVID-19
•are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
•live in a household with a person who is currently self-isolating
•are waiting for a COVID-19 test result

Update 26 May: Flu vaccine requirement in NSW

As advised earlier this month, NSW Health have provided a directive that from 1 June to 30 September 2021, all visitors and staff entering a residential aged care facility in NSW are required to provide evidence that they received a dose of the 2021 influenza vaccination.

This means that if you visit a Whiddon care home from 1 June until 30 September, you will be required to bring evidence of your 2021 influenza vaccination to the care home. There are some exemptions to this which are outlined in the influenza vaccine medical contraindication form.

Whiddon vaccination record cards

Like last year, we will provide you with your own Whiddon vaccination record card that is signed by one of our team members, confirming they have sighted your relevant documentation. This will alleviate the need to show your documentation on each visit, making this more convenient for you. Please note that a copy of the evidence of your vaccination may be kept for administrative purposes to validate compliance with the government requirements.

This year’s vaccination record card also includes the date when a 2nd Covid-19 vaccine may have been administered. This is not a mandatory requirement, but as we are endeavouring to protect your vulnerable loved ones, we do encourage you to consider having the relevant Covid vaccine as determined by the Department of Health.

The Whiddon vaccination record card is valid 12 months from the date of your vaccination, and you will need to show this card on subsequent visits to the care home. Having this card will mean that you will not have to bring the evidence of your vaccine with you each time you visit, you will only need to bring the card with you. It folds to a business sized card so it is easy to take with you.

We encourage you to speak with the Care Manager if you have any questions.

Update Tuesday 25 May

Please note that visitors must not enter residential aged care facilities for now if they:

  • have been in the Whittlesea Local Government Area in the previous 14 days
  • have been to any close or casual contact locations in NSW, or New Zealand
  • have been in places of high concern in Greater Melbourne in the last 14 days
  • have COVID-19 symptoms – fever (37. 5°C or higher) or symptoms of COVID-19
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

Update Tuesday 18 May

We’re pleased to share that NSW Health has advised the restrictions to visitors coming into residential aged care homes within the Greater Sydney area, including metropolitan Sydney, Nepean Blue Mountains, Central Coast and Wollongong have been removed.

As a reminder to all visitors, please postpone your visits into any of our Whiddon care homes if you:

  • have been to any close or casual contact locations in NSW or interstate places of high concern
  • have COVID-19 symptoms – fever (37. 5°C or higher) or symptoms of COVID-19
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

Please remember to make a booking before visiting and to ensure you check in by scanning the QR code available in reception areas. This is still mandatory for all visitors.

Update Monday 10 May

Please find an update for Whiddon NSW families HERE (except Hornsby, Easton Park and Moree).
Please find an update for Whiddon Easton Park families HERE.
Please find an update for Whiddon Moree families HERE.
Please find an update for Whiddon Hornsby families HERE.

Update Friday 7 May

Please find an update for Whiddon NSW families HERE. (except Hornsby and Easton Park).
Please find an update for Whiddon Easton Park families HERE.
Please find an update for Whiddon Hornsby families HERE.

Update Thursday 6 May

NSW Health has advised that for residential aged care homes within the Greater Sydney area, including metropolitan Sydney, Nepean Blue Mountains, Central Coast and Wollongong, the following rules apply until further notice:

  • A maximum of 2 visitors may be permitted per resident, per day
  • All visitors must wear a surgical mask
  • Visits should take place outdoors where possible.

Visitors must not enter the facility at all if they:

  • have been to any close or casual contact locations in NSW or Interstate places of high concern
  • have COVID-19 symptoms – fever (37. 5°C or higher) or symptoms of COVID-19
  • are a close contact of a person with confirmed COVID-19 and are within their self-isolation period
  • live in a household with a person who is currently self-isolating
  • are waiting for a COVID-19 test result

Update Wednesday 5 May

NSW Health issued a public health alert today about a new COVID-19 case in a person who resides in Sydney’s eastern suburbs. They have identified a number of venues that this person has visited while potentially infectious.

We ask that you to stay up to date with NSW Health news and updates as this situation unfolds and check for any venues of concern that you may have visited and follow the appropriate advice.

It is important that we continue to ensure safe COVID-19 practices such as good hand hygiene, social distancing and not visiting when you are unwell or have been to any venues of concern. This is a timely reminder that we all must stay vigilant so we can help keep everyone safe.

Update Sunday 25 April

Please note that following advice received today from NSW Health and Queensland Health, anyone who has been to Perth or the Peel region in Western Australia since 17 April 2021 will not be permitted to visit our care homes in NSW or QLD for now.

Update Thursday 22 April

Please find an update on the flu vaccine for Whiddon Beaudesert Star families HERE.

Update Thursday 22 April

We are strongly encouraging visitors to have their flu vaccine once again this year. It has now been mandated in Queensland that any visitor to an aged care home in Queensland must have had an annual flu vaccine to enter a care home after 30 May 2021 (some exemptions apply – please note this was changed from 3 May to 30 May). For information on having the flu vaccine, talk to your GP.

Update – Saturday 27 March 2021

NSW care homes – Please note that visitors who have been in Brisbane City or the Moreton Bay Council area or to any Queensland contact tracing locations since 20 March are not permitted to visit any of our care homes for now.

QLD care home – Please note that visitors who have been in Brisbane City or the Moreton Bay Council area may be required to wear a mask when visiting. Visitors who have been to any Queensland contact tracing locations are not permitted to visit our home for now.

Update 15 March 2021

Please note that anyone who has been to Greater Brisbane (includes Brisbane City, Ipswich, Logan, Moreton Bay and Redland) since 11 March 2021 will not be able to visit our care homes for now.

Update 22 February 2021

Please note that the Older Persons Advocacy Network are offering a free webinar on Tuesday 23 February to learn more about the process of giving informed consent for a COVID-19 vaccination and facilitating supported decision-making. View HERE for more information.

Update 17 February 2021

Please note the additional NSW Health directive that those who have arrived from New Zealand since 15 February will be excluded from visiting our care homes for now.

Update 15 February 2021

Please find an update for Whiddon Easton Park families here.
Please find an update for Whiddon Hornsby families here.
Please find an update for all other Whiddon families here.

Please also note that visitors who have returned from Victoria since 13 February will not be permitted to visit our care homes for now.

Update 12 February 2021

Please note that Melbourne Airport Holiday Inn from 27 January 2021 to 9 February 2021 has been added as a location to the Interstate areas of concern. Please check the list of COVID-19 areas of concern before visiting our care homes. For New South Wales click here. For Queensland click here.

Update 9 February 2021

Please note the updated new locations in NSW on the close and casual contact lists since 2 February 2021. Those who have been to these areas are not permitted to visit any of our care homes for now.

Update 4 February 2021

Please note the updated current areas of concern below. Those who have been to the following areas are not permitted to visit any of our care homes for now. All staff and visitors must continue to wear a surgical mask inside our care homes in New South Wales. Areas of concern:

Update 2 February 2021

Please note the updated current areas of concern below. Those who have been to the following areas are not permitted to visit any of our care homes for now. All staff and visitors must continue to wear a surgical mask inside our care homes in New South Wales. Areas of concern:

Update 27 January 2021

Update for Whiddon families in NSW on areas of increased testing

Please note the current areas of increased testing in NSW. Those who have been to the following areas are not permitted to visit our care homes for now.

  • Cumberland City Council local government area, 
  • Suburbs in the Canterbury Local Government Area – Ashbury, Belfield, Campsie, Canterbury, Clemton Park, Croydon Park, Earlwood and Hurlstone Park
  • The suburb of Rooty Hill
  • Suburbs in the Mount Druitt area – Bidwell, Blackett, Doonside, Dharruk, Emerton, Hebersham, Lethbridge Park, Minchinbury, Mount Druitt, Shalvey, Tregear, Whalan and Wilmot.

In addition, any person who has been to any contact tracing locations of interest in New Zealand since 14 January 2021 is not permitted to visit.

Important information on Coronavirus (COVID-19)

At Whiddon, we are committed to ensuring our residents, volunteers, families, team members and visitors live, work and visit an environment that is safe and places their interest first.

COVID-19 is a new strain of coronavirus that has not previously been identified in humans and scientists are still learning about how it is spread, its severity and other characteristics of the virus.

As a family member or visitor, it is important that you check the latest advice being issued by government authorities before you plan to visit an aged care home. These can be found at the following web sites:

www.health.gov.au/health-topics/novel-coronavirus-2019-ncov
www.health.nsw.gov.au/Infectious/alerts/Pages/coronavirus-faqs.aspx

We ask that you help us to keep our residents, families, employees and visitors safe by taking steps such as regularly washing your hands, avoiding close contact with anyone with cold or flu-like symptoms and not visiting any aged care home if you are unwell.