What are Care Calls?

This flexible, affordable check-in call can be daily or as often as you like.

Whether you’re keen for a chat or need someone to call and check in on you, our Care Calls are here to provide you with extra support either daily or as often as you like. You’ll be speaking to real people on the other end of the line

Our Care Call service provides a friendly and helpful reminder for things that are easy to forget and can be tailored to the needs of each person. If something seems amiss, we can act quickly to help.

Real people on the other end of the line

At Whiddon, we value human interactions and know that meaningful connection supports wellbeing. That’s why our Care Call service isn’t an automated service but a proper conversation with a member of our dedicated customer service team.

You have the opportunity to choose what you want to talk about and personalise these calls to suit you.

How can Care Call help?

Community care icon.
Check on your safety
Healthcare icon.
Ensure medication has been taken
Residential care icon.
Encourage social connection and reduce loneliness
Groceries icon for community care solutions
Ensure meals have been eaten
A couch icon.
Reminder to secure the home and check electrical appliances have been turned off

What do Care Calls cost?

Care call icon.
5 calls a week
$3.99 / week

5 calls / week, Mon – Fri, 5–10 mins

Safety, Medication, General Wellbeing

Care call icon.
10 calls a week
$5.99 / week

10 calls / week, Mon – Fri, 5–10 mins

Safety, Medication, General Wellbeing

Care call icon.
7 calls a week
$7.99 / week

7 calls / week, daily, 5–10 mins

Safety, Medication, General Wellbeing

Care call icon.
14 calls a week
$9.99 / week

14 calls / week, twice daily, 5–10 mins

Safety, Medication, General Wellbeing

Care call icon.
Social connection calls
$11.73 / call

15 mins, on request

A social call to help you stay connected

Care calls can be covered through a Home Care Package, the Commonwealth Home Support Program or the NDIS, or it can be paid for privately.

There are different price rates, depending on the number of calls you’d like to have made to you.  

You can estimate your costs with our estimation tool – MyPlan

Important Information about Care Calls

  • Care Calls are available between the hours of 8am and 7pm, 7 days.

  • Care Call may occur within a window of time, e.g. 8am–10am, unless specifically required at a set time.

  • Care Calls can be paid for through a Home Care Package or as a Private Service.

  • You are required to nominate 3 emergency contacts. If this is not available, alternative arrangements will be made at the time of booking.

     

  • To cancel, please call 1300 738 388 to give 1 week (7 days) notice. Due to the subscription nature of the service, calls are rostered on a weekly basis and day by day refunds for cancellations are not available. This service can also be put ‘on hold’ in 1 week blocks, e.g. if you are going on holiday.

     

     

     

This service is NOT a substitute for personal emergency alert systems and devices. This service is NOT a substitute for emergency services. For emergencies dial 000.

Other Community Care Services provided by Whiddon

Other community services provided by Whiddon: Social SupportSocial GroupsMeals and GroceriesNursing and Clinical CarePet CareHome and HouseholdGarden and Home Maintenance, Personal CareTechnology Assistance.

For more information about our Whiddon Home Care Services visit our Community Care page.

Care Call FAQs

  • What are Care Calls?
  • What kind of service is available through Care Call?
  • What hours can I get a Care Call?
  • Who will call me?
  • How often will you call me?
  • Who do I provide as my emergency contact?
  • What if I don’t have 3 emergency contacts?
  • What happens if I don't answer my Care Call? How will you know I am safe?
  • Can I just use this service for a short time?
  • How much does Care Call cost?
  • How can I pay for Care Call?
  • How do I cancel or postpone?
  • Our Customer Code of Conduct