Assisted Transport Service

Places to go and people to see? We know how important it is to stay connected to family, friends and the community and our Assisted Transport service helps make this possible.

Our qualified care workers will pick you up and drive you anywhere you want to go – the shops, a medical appointment, a friend’s house or even just for a spin.

Examples of where we can take you

  • Social gatherings, events and to visit family and friends

  • Medical and health appointments

  • Shopping trips and running errands

  • Or any other place that is important to you!

Find a service near you

Assisted transport features

  • Certified support

    Our dedicated, certified community care workers can help you get ready, accompany you, provide any assistance along the way and bring you back home safely.

  • Get social

    Available to you and your  friends.

  • Flexible

    Can be a one-off or part of a regular or ongoing service.

  • Any time

    Available 24 hours, 7 days a week with prior booking.

  • Trustworthy

    Safe and reliable.

How much does it cost?

The cost varies depending on distance travelled, duration of service, day of week, time of day and waiting time.

Talk to us on 1300 738 388 to get a tailored quote.

How do I pay?

Assisted Transport services can be paid for privately or through your Home Care Packages.

Please click here to view our Frequently Asked Questions.

Important Information

  • Available for a minimum booking period of 1 hour and maximum of 8 hours (inclusive of waiting time).
  • 24 hour notice preferable, shorter lead times subject to availability.
  • Service is available 24/7 with prior booking.
  • Booking hours – 8:30am to 7pm, Monday to Friday.
  • The customer is responsible for: kilometre cost, care worker cost (includes waiting time), toll charges, parking charges.
  • For group bookings (up to 4 people), payment will be under a single bill i.e. we do not accept split bills.
  • To cancel, please call 1300 738 388 between 6am-6pm at least 24 hours in advance. Cancellations with less than 24-hour notice are non-refundable.
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