Care Call

Care Call is our telephone assurance service that offers scheduled phone calls to check-in on older Australians.

This support service helps you live safely and independently on your own home with a peace of mind for both yourself and your family members.

This flexible, affordable check-in call can be daily or as often as you like.

Real people and personalisation for you

At Whiddon, we value human interactions and know that meaningful connection supports well-being. That’s why our Care Call service isn’t an automated service but a proper conversation with a member of our dedicated customer service team. You have the opportunity to choose what you want to talk about and personalise these calls to suit you.

Responsive assistance

Our Care Call service provides a friendly and helpful reminder for things that are easy to forget and can be tailored to the needs of each person. If something seems amiss, we can act quickly to help.

Examples of how Care Call can help

How much does Care Call cost?

Paying for Care Call

You can pay privately or through your Home Care Package.

Frequently Asked Questions

Important Information

Care Call is available between the hours of 8am and 7pm, 7 days.

Care Call may occur within a window of time, e.g. 8am–10am, unless specifically required at a set time.

Customer is required to nominate 3 emergency contacts. If this is not available, alternative arrangements will be made at the time of booking.

To cancel, please call 1300 738 388 to give 1 week (7 days) notice.

Due to the subscription nature of the service, calls are rostered on a weekly basis and day by day refunds for cancellations are not available. This service can also be put ‘on hold’ in 1 week blocks, e.g. if you are going on holiday.

This service is NOT a substitute for personal emergency alert systems and devices.

This service is NOT a substitute for emergency services. For emergencies dial 000.

Find out more

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