Welfare Call Service

Welfare Calls offer scheduled phone calls to check-in on older Australians living at home. This support service helps you live safely and independently on your own home with a peace of mind for both you and your family members.

Our calls provide a friendly and helpful reminder for things that are easy to forget and can be tailored to the needs of each person. If something seems amiss, we can act quickly to help.

Examples of welfare calls

  • Check on your safety

  • Ensure medication has been taken

  • Ensure meals have been eaten

  • Ensure that home has been secured and electrical appliances turned off

  • Encourage social connection and reduce loneliness

Find a service near you

How much does it cost?

  • $3.99 / week

    5 calls / week, Mon – Fri, 5–10 mins

    Welfare call (general safety, medication)

  • $5.99 / week

    10 calls / week, Mon – Fri, 5–10 mins

    Welfare call (general safety, medication)

  • $7.99 / week

    7 calls / week, daily, 5–10 mins

    Welfare call (general safety, medication)

  • $9.99 / week

    14 calls / week, twice daily, 5–10 mins

    Welfare call (general safety, medication)

  • $11.73 per call

    15 mins, on request

    A social call to help you stay connected

  • $23.46 per call

    30 mins, on request

    A social call to help you stay connected

How do I pay?

Welfare Calls can be paid for privately or provided under government subsidised Home Care Packages.

If you have a Home Care Package, the cost of your calls can be charged to your package after the service.

If you are a private customer, depending on your preferred method, payment can either be direct debited from your nominated account or pre-paid by you in 1-week blocks.

Contact us on 1300 738 388 to get quote on a plan customised to your needs.

Please click here to view our Frequently Asked Questions.

Important Information

  • Welfare calls are available between the hours of 8am and 7pm, 7 days.
  • Welfare calls may occur within a window of time, e.g. 8am – 10am, unless specifically required at a set time.
  • Customer is required to nominate 2 emergency contacts. If this is not available, alternative arrangement will be made at the time of booking.
  • To cancel, please call 1300 738 388 to give 1 week (7 days) notice.

Due to the subscription nature of the service, calls are rostered on a weekly basis and day by day refunds for cancellations are not available. This service can also be put ‘on hold’ in 1 week blocks, e.g. if a customer is going on holiday.

This service is NOT a substitute for personal emergency alert systems and devices.

This service is NOT a substitute for emergency services. For emergencies dial 000.

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